Hello, how can we help you?
Find answers about bookings, payments, moving in, and everything in between.
Tenants
Landlords
Getting started
Finding a place
Your Booking
Payments & Fees
Preparing to move
Moving in & Your stay
Cancellations
Safety & Trust
Reviews & Referrals
Your account
Getting started for Tenants
Everything you need to begin finding accommodation abroad — from understanding how Uniplaces works to creating your account and booking your first verified room or apartment.
About Uniplaces
Learn what Uniplaces is, how the platform works, and why thousands of international students and young professionals trust us to find verified rentals across Europe.
Who Can Book on Uniplaces?
Uniplaces is open to a wide range of people — not just full-time university…
What Is Uniresidences? Student Residences Explained
Uniresidences is Uniplaces’ category of purpose-built student residences — fully managed residences designed specifically…
What Is Uniplaces and How Does It Work?
Uniplaces is a verified student accommodation marketplace connecting international students and young professionals with…
Your Account Setup
Step-by-step guidance on creating your Uniplaces account and completing your profile — so you’re ready to send booking requests when the right room comes along.
How to Create a Uniplaces Account
Creating a Uniplaces account takes under 2 minutes and is completely free. You don’t…
Finding a place
Search, filter and evaluate verified student rooms, studios and apartments to find accommodation that fits your budget, move-in date and lifestyle.
Search & Filters
Make the most of Uniplaces search tools — filter by city, price, room type, bills included, move-in date and more to find verified student accommodation near your university.
Which Search Filters Are Available on Uniplaces?
Uniplaces offers a range of search filters to help you find the right room…
How to Search for a Room by Area or University
Searching for a room on Uniplaces by area or university is straightforward. Type your…
Understanding Listings
Learn how to read a Uniplaces listing page — what each detail means, how to check house rules, and what to look for before sending a booking request.
House Rules on Uniplaces — What You Need to Know
House rules on Uniplaces are set by individual landlords and cover things like pets,…
What Is an Instant Booking Listing?
An Instant Booking listing on Uniplaces is confirmed immediately — the moment you complete…
Your Booking
Understand the full booking process on Uniplaces — from sending your first request to receiving your confirmed reservation and what to expect at every stage.
How It Works
A clear walkthrough of how booking student accommodation on Uniplaces works — from submitting a request to landlord acceptance and payment confirmation.
What Is the UniTrust Guarantee?
The UniTrust Guarantee protects tenants throughout the booking process — from payment to move-in.…
How to Book an Instant Booking Listing
Instant Booking confirms your reservation immediately. Add your payment details and the place is…
How to Send a Booking Request on Uniplaces
Sending a booking request on Uniplaces takes 5 steps. You are not charged until…
What Is a Booking Request on Uniplaces?
A booking request is how you apply for a listing on Uniplaces. You submit…
Your Booking Status
Find out what each booking status means — pending, confirmed, declined or expired — and what actions you need to take at each stage.
My Booking Request Expired — What Should I Do?
A booking request expires after 24 hours if the landlord doesn’t respond. You are…
What If the Landlord Doesn’t Reply to My Request?
Landlords have up to 24 hours to respond to booking requests. If they don’t…
Why Was My Booking Request Declined?
A declined booking request means the landlord chose not to accept your application. You…
My Booking Is Confirmed — What Happens Next?
Once your booking is confirmed, your payment is processed automatically and your place is…
Payments & Fees
Everything you need to know about booking costs, payment timelines, accepted methods, and how your money is held securely until after move-in.
Costs & Fees
A transparent breakdown of what you pay when booking on Uniplaces — including first month’s rent, service fees, admin fees and any additional costs.
Why Do I Pay My First Month’s Rent to Uniplaces?
Uniplaces holds your first month’s rent and transfers it to the landlord 24 hours…
What Is the Uniplaces Admin Fee?
The admin fee is a one-time platform charge added at booking on some listings.…
How Much Does It Cost to Book on Uniplaces?
Uniplaces charges the first month’s rent plus a one-time service fee at booking. There…
Payment Methods
Explore the payment options available on Uniplaces — including credit cards, PayPal, Apple Pay, Google Pay and Klarna — and find the method that works best for you.
How to Pay with Klarna on Uniplaces
Klarna is available at checkout on Uniplaces. You can pay in one instalment or…
Which Payment Methods Does Uniplaces Accept?
Uniplaces accepts major credit and debit cards and Klarna. All currencies are accepted —…
Security Deposit
Understand how security deposits work on Uniplaces, how much to expect, and the conditions for getting yours returned after move-out.
How Does the Security Deposit Work on Uniplaces?
The security deposit is held separately from your rent and returned after move-out if…
Moving in & Your stay
From the moment you collect your keys to the day-to-day experience of living in your new home — we’ve got you covered.
Move-In
What to do on move-in day, how the 24-hour safety period works, and what to check before your landlord receives payment.
I Have a Problem at Move-In — What Should I Do?
If your accommodation doesn’t match the listing at move-in, contact Uniplaces immediately within the…
What Is the Uniplaces 24-Hour Safety Period?
The 24-hour safety period gives you 24 hours after move-in to report problems. If…
During Your Stay
How to extend your stay, manage rent payments, and handle situations that come up during your tenancy.
How Does Rent Collection Work for Tenants?
If your landlord has activated Rent Collection for your listing, Uniplaces automatically handles your…
How to Extend Your Stay on Uniplaces
To extend your stay on Uniplaces, contact your landlord through the platform before your…
Cancellations
Plans changed? Understand your refund eligibility, cancellation timelines, and what to do if you need to leave early.
Cancelling a Booking
How to cancel a confirmed booking, which cancellation policy applies, and when you can expect a refund.
What Is the Uniplaces Cancellation Policy?
Uniplaces offers three cancellation tiers: Flexible, Moderate, and Strict. Your refund eligibility depends on…
How to Cancel a Booking Before Moving In
You can cancel a confirmed booking before move-in from your Personal Dashboard. Your refund…
Moving Out Early
What happens if you need to leave before your contract end date — and how to handle it through Uniplaces.
Can I Move Out Before My Contract End Date?
Moving out before your contract end date requires notifying Uniplaces and your landlord. Early…
Safety & Trust
Stay safe throughout your rental experience. Know your rights, avoid scams, and understand your rental agreement.
Staying Safe
How to spot rental scams, what to do if something feels wrong, and why you should never pay outside the platform.
I Think I’m Being Scammed — What Should I Do?
If you suspect a scam, stop all contact immediately and report it to Uniplaces.…
Legal & Contracts
Understand the Uniplaces Terms & Conditions, your rights as a tenant, and what to do if a dispute arises.
Uniplaces Terms & Conditions for Tenants
Uniplaces Terms & Conditions govern how the platform works for tenants — covering booking…
Reviews & Referrals
Share your experience, help future tenants make better decisions, and earn rewards for bringing friends to the platform.
Referral Programme
Refer a friend to Uniplaces and earn €50 in cash. Find out how the programme works and how to share your link.
How Does the Uniplaces Refer a Friend Programme Work?
Refer a friend to Uniplaces and earn €50 in cash every time they complete…
Reviews
How to leave a review after your stay and how honest feedback helps build a safer community for everyone.
How to Write a Review After Your Stay
After your stay, Uniplaces sends you a review invitation by email. Rate your experience…
Your account
Manage your profile, update your contact details, and control your privacy settings.
Account Settings
Update your email, password, and notification preferences from your Personal Dashboard.
How to Reset or Change Your Uniplaces Password
To reset your password, click ‘Forgot password’ on the login page and follow the…
How to Access Your Uniplaces Dashboard
Log in to Uniplaces and click your profile icon to reach your Personal Dashboard.…
Data & Privacy
How Uniplaces handles your personal data, your GDPR rights, and how to request account deletion.
How to Delete Your Uniplaces Account
You can request account deletion from your Personal Dashboard settings. Under GDPR, Uniplaces must…
Preparing to move
Get ready for your move abroad with guidance on the documents you’ll need, visa requirements, and practical steps to take before you arrive.
Visa & Documents
Find out which documents landlords require and get guidance on proof of accommodation letters, tax numbers and visa processes for international students moving to Europe.
How to Prepare for Your Move-In Day
Before moving in, confirm your arrival time with your landlord, bring your booking confirmation,…
What Documents Do I Need to Rent in Europe?
International students renting in Europe need a valid ID, proof of enrolment, and in…
How to Get Proof of Accommodation for Your Visa
Uniplaces provides a proof of accommodation letter for visa applications once your booking is…
Getting started
Managing your listings
Trust & Verification
Bookings & Tenants
Payments & Earnings
During the Tenancy
Taxes & Invoicing
Cancellations
Landlord Tips
Getting started for Landlords
Everything you need to know to start listing your property on Uniplaces and reach thousands of verified tenants across Europe.
Why Uniplaces
Reach thousands of verified tenants across Europe, list for free, and only pay a commission on confirmed bookings.
Why Should I List My Property on Uniplaces?
Uniplaces connects landlords with verified international students and young professionals across Europe. Listing is…
Publishing Your Listing
Step-by-step guidance on creating your listing — property details, photos, pricing, availability, and submitting for review.
How to Register Your Property Officially on Uniplaces
Some cities and regions require landlords to register student rentals officially before listing. Uniplaces…
How to Add an Energy Certificate to Your Listing
An energy performance certificate (EPC) is required to list in most European countries. Upload…
How to Publish a Listing on Uniplaces
Publishing a listing on Uniplaces takes about 15 minutes. Add your property details, photos…
Managing your Listings
Keep your listings accurate, attractive, and up to date to maximise bookings and attract the right tenants.
Listing Photos
How to upload, edit and reorder your listing photos — and why high-quality images are the most important factor in booking decisions.
How to Edit the Photos on Your Listing
Go to your dashboard, select your listing and click ‘Photos’. You can add, remove…
Why Are Photos So Important for Your Listing?
Listings with high-quality photos receive significantly more booking requests. Photos are the first thing…
Availability & Calendar
Block dates, set minimum stays, and keep your calendar updated to avoid conflicting or expired booking requests.
How to Sync Your Listing Calendar with iCal
iCal sync connects your Uniplaces availability calendar with external calendars automatically. Once set up,…
How to Update Your Availability Calendar
Keep your availability calendar updated to avoid expired or conflicting booking requests. Select ‘Availability’…
Trust & Verification
Build credibility with tenants by completing your verification and understanding the trust features available to landlords.
Trust & Guarantees
How to verify your phone, email and ID — and what Unverified, Verified, Visited and Exclusive status mean for your listing.
What Is the UniTrust Guarantee for Landlords?
The UniTrust Guarantee protects landlords against fraudulent tenants and ensures payment security. Uniplaces mediates…
Landlord Verification
How the UniTrust Guarantee protects your rental income, covers fraudulent tenants, and mediates disputes.
What Are the Uniplaces Landlord Verification Levels?
Uniplaces has four verification levels — two related to your landlord account and two…
Bookings & Tenants
Manage incoming booking requests, review tenant profiles, and keep track of who is staying in your property.
Booking Requests
How to receive, review and respond to booking requests — and what happens if you miss the 48-hour deadline.
What Happens After I Accept a Booking Request?
Once you accept a booking request, the tenant is automatically charged and you receive…
How Long Do I Have to Accept a Booking Request?
You have 48 hours to accept or decline a booking request. If you don’t…
How Will I Know When I Receive a Booking Request?
Uniplaces sends you an email and push notification the moment a tenant submits a…
Your Tenant
How to access your tenant’s contact details and profile after a booking is confirmed.
How to See Your Tenant’s Details After Booking
Once a booking is confirmed, go to your dashboard and select the booking to…
Managing Requests
What to do if your listed property becomes unavailable after a confirmed booking.
What If My Listed Place Is No Longer Available?
If your place becomes unavailable after a confirmed booking, contact Uniplaces immediately. Do not…
During the Tenancy
Support for everything that can happen once a tenant has moved in — from everyday queries to more complex situations.
Tenant Issues
What to do if your tenant misses a rent payment — and why all disputes must go through Uniplaces.
My Tenant Hasn’t Paid Rent — What Should I Do?
If a tenant misses a rent payment, contact Uniplaces immediately. Do not approach the…
Early Departure
How to handle early departure requests, your rights as a landlord, and the correct process through the platform.
My Tenant Wants to Leave Early — What Should I Do?
If your tenant requests early departure, both parties must agree to new dates through…
Security Deposit
How to collect, hold and return a security deposit — and what to do if a dispute arises at move-out.
Should I Collect a Security Deposit from My Tenant?
Uniplaces does not collect security deposits on behalf of landlords. You can request a…
Taxes & Invoicing
Stay compliant with guidance on tax obligations, invoice management, and reporting requirements for landlords.
Taxes
How rental income from Uniplaces is taxed in Portugal, Spain, Italy, Germany and France.
Do Landlords Pay Tax on Uniplaces Rental Income?
Rental income from Uniplaces is subject to local tax laws in your country. Rules…
Invoices & Compliance
Rental contract templates for Portugal and Spain — and what landlords need to know about local compliance.
Can I Ask My Tenant to Sign a Rental Contract?
Yes, you can request a rental contract if required by local law. Uniplaces provides…
Cancellations
Understand what happens if you need to cancel a confirmed booking and how to minimise the impact.
If You Need to Cancel
The correct process for cancelling as a landlord, the penalties that apply, and how to avoid cancellations altogether.
How to Cancel a Confirmed Booking as a Landlord
Cancelling a confirmed booking may result in a penalty and affects your listing ranking.…
If Your Tenant Cancels
The correct process for cancelling as a tenant, the penalties that apply, and how to avoid cancellations altogether.
What Are the Uniplaces Cancellation Policies for Landlords?
Uniplaces offers Flexible, Moderate, Strict and Non-refundable cancellation policies. You choose your policy per…
Landlord Tips
Practical advice to help you get more bookings, keep tenants happy, and make the most of the platform.
Tips & Best Practices
How to become a 5-star landlord, get free Sponsored Listings, and earn through the Landlord Referral Programme.
How Does the Uniplaces Referral Programme Work for Landlords?
Refer another landlord to Uniplaces and earn €100 when their first booking completes —…
How to Become a 5-Star Landlord on Uniplaces
5-star landlords respond quickly, keep listings accurate and maintain high tenant satisfaction. Your rating…
How to Get a Sponsored Listing on Uniplaces for Free
Refer another landlord to Uniplaces and you both receive 15 days of free Sponsored…
Payments & Earnings
How and when Uniplaces pays you, how to set up your bank details, and how Rent Collection works.
Getting Paid
Your first month’s rent arrives 24 hours after move-in. Find out how payouts work and what to do if a payment is delayed.
How Does Rent Collection Work for Landlords?
Rent Collection automates monthly payments from your tenant through Uniplaces. You receive each month’s…
How and When Does Uniplaces Pay Landlords?
Uniplaces transfers your first month’s rent 24 hours after your tenant moves in. Subsequent…
Bank & Invoice Details
How to update your IBAN and invoice details — and when changes take effect.
How to Update Your Bank and Invoice Details
Go to your dashboard, select ‘Payments’ then ‘Bank details’. Update your IBAN and invoice…
Get help finding your new accommodation
We’ll help you find the perfect accommodation based on your budget & needs.
Get help with your Booking or Listing
Whether you are a tenant updating a booking or a landlord with listing questions, we’re here to help.