What Is the Uniplaces Service Fee?
The Service Fee is what you pay Uniplaces for booking through the platform. It is charged once per booking, on […]
Tenants
How to Write a Review After Your Stay
After your stay, Uniplaces sends you a review invitation by email. Rate your experience and write a comment — your
How Does the Uniplaces Refer a Friend Programme Work?
Refer a friend to Uniplaces and earn €50 in cash every time they complete a booking. Your friend also gets
I Think I’m Being Scammed — What Should I Do?
If you suspect a scam, stop all contact immediately and report it to Uniplaces. Your first rental payment, the Uniplaces
How to Delete Your Uniplaces Account
You can request account deletion from your Personal Dashboard settings. Under GDPR, Uniplaces must delete your personal data within 30
How to Reset or Change Your Uniplaces Password
To reset your password, click ‘Forgot password’ on the login page and follow the email link. The reset link expires
Can I Move Out Before My Contract End Date?
You can only move out early on the terms of your tenancy agreement. When you booked, you agreed to stay
What Is the Uniplaces Cancellation Policy?
Every listing has one of four cancellation policies — Flexible, Moderate, Strict or Non-refundable — chosen by the landlord; if
How to Extend Your Stay on Uniplaces
To extend your stay, agree the new end date and the rent for the extra period with your landlord, in
What Is the Uniplaces 24-Hour Safety Period?
The Safety Period gives you 24 hours after your booking’s move-in date to report to Uniplaces that the accommodation is
How to Prepare for Your Move-In Day
Before moving in, confirm your arrival time with your landlord, bring your booking confirmation and ID, and have ready any
How to Get Proof of Accommodation for Your Visa
Uniplaces provides a proof of accommodation letter for visa applications once your booking is confirmed — that is, once the
How Does the Security Deposit Work on Uniplaces?
The security deposit is stated on the listing you booked and is paid directly to your landlord — never through
How to Pay with Klarna on Uniplaces
Klarna is one of the payment methods at the Uniplaces checkout. You select it when you send your booking request
Which Payment Methods Does Uniplaces Accept?
At the Uniplaces checkout you can pay with a credit or debit card, Apple Pay, Google Pay, PayPal or Klarna.
What Is the Admin Fee?
An admin fee is a one-time charge set by some landlords and property managers. It is not a Uniplaces fee
What Is the UniTrust Guarantee?
The UniTrust Guarantee is the Uniplaces best-price promise. If you find the exact same listing — same property or room,
My Booking Request Expired — What Should I Do?
A booking request expires after 48 hours if the landlord doesn’t respond. Your card is only charged if the landlord
What If the Landlord Doesn’t Reply to My Request?
Landlords have up to 48 hours to respond to booking requests. If they don’t reply within that window, your request
Why Was My Booking Request Declined?
A declined booking request means the landlord chose not to accept your application. You are not charged unless the landlord