How to Write a Review After Your Stay
After your stay, Uniplaces sends you a review invitation by email. Rate your experience and write a comment — your […]
Tenants
How Does the Uniplaces Refer a Friend Programme Work?
Refer a friend to Uniplaces and earn €50 in cash every time they complete a booking. Your friend also gets
I Think I’m Being Scammed — What Should I Do?
If you suspect a scam, stop all contact immediately and report it to Uniplaces. Never pay outside the platform —
How to Delete Your Uniplaces Account
You can request account deletion from your Personal Dashboard settings. Under GDPR, Uniplaces must delete your personal data within 30
How to Reset or Change Your Uniplaces Password
To reset your password, click ‘Forgot password’ on the login page and follow the email link. The reset link expires
How to Access Your Uniplaces Dashboard
Log in to Uniplaces and click your profile icon to reach your Personal Dashboard. From there you can view your
How to Extend Your Stay on Uniplaces
To extend your stay on Uniplaces, contact your landlord through the platform before your end date. Both parties must agree
I Have a Problem at Move-In — What Should I Do?
If your accommodation doesn’t match the listing at move-in, contact Uniplaces immediately within the 24-hour safety period. Document everything with
What Is the Uniplaces 24-Hour Safety Period?
The 24-hour safety period gives you 24 hours after move-in to report problems. If the place doesn’t match the listing,
How to Prepare for Your Move-In Day
Before moving in, confirm your arrival time with your landlord, bring your booking confirmation, and know how to use the
What Documents Do I Need to Rent in Europe?
International students renting in Europe need a valid ID, proof of enrolment, and in some countries a local tax number
How to Get Proof of Accommodation for Your Visa
Uniplaces provides a proof of accommodation letter for visa applications once your booking is confirmed. To request it, contact the
How to Pay with Klarna on Uniplaces
Klarna is available at checkout on Uniplaces. You can pay in one instalment or split your payment depending on your
Which Payment Methods Does Uniplaces Accept?
Uniplaces accepts major credit and debit cards and Klarna. All currencies are accepted — your bank converts to euros automatically
What Is the UniTrust Guarantee?
The UniTrust Guarantee protects tenants throughout the booking process — from payment to move-in. If anything goes wrong, Uniplaces steps
My Booking Request Expired — What Should I Do?
A booking request expires after 24 hours if the landlord doesn’t respond. You are not charged — search for a
What If the Landlord Doesn’t Reply to My Request?
Landlords have up to 24 hours to respond to booking requests. If they don’t reply within that window, your request
Why Was My Booking Request Declined?
A declined booking request means the landlord chose not to accept your application. You are never charged for a declined
My Booking Is Confirmed — What Happens Next?
Once your booking is confirmed, your payment is processed automatically and your place is secured. You’ll receive your landlord’s contact
How to Book an Instant Booking Listing
Instant Booking confirms your reservation immediately. Add your payment details and the place is yours — no waiting for landlord