Uniplaces Terms & Conditions for Tenants
Uniplaces Terms & Conditions govern how the platform works for tenants — covering booking rules, payment protection, cancellation rights, and […]
Tenants
How to Write a Review After Your Stay
After your stay, Uniplaces sends you a review invitation by email. Rate your experience and write a comment — your
How Does the Uniplaces Refer a Friend Programme Work?
Refer a friend to Uniplaces and earn €50 in cash every time they complete a booking. Your friend also gets
I Think I’m Being Scammed — What Should I Do?
If you suspect a scam, stop all contact immediately and report it to Uniplaces. Never pay outside the platform —
How to Delete Your Uniplaces Account
You can request account deletion from your Personal Dashboard settings. Under GDPR, Uniplaces must delete your personal data within 30
How to Reset or Change Your Uniplaces Password
To reset your password, click ‘Forgot password’ on the login page and follow the email link. The reset link expires
How to Access Your Uniplaces Dashboard
Log in to Uniplaces and click your profile icon to reach your Personal Dashboard. From there you can manage bookings,
Can I Move Out Before My Contract End Date?
Moving out before your contract end date requires notifying Uniplaces and your landlord. Early departure may incur financial penalties depending
What Is the Uniplaces Cancellation Policy?
Uniplaces offers four cancellation tiers: Flexible, Moderate, Strict and Non-refundable. Your refund eligibility depends on which policy applies to your
How to Cancel a Booking Before Moving In
You can cancel a confirmed booking before move-in from your Personal Dashboard. Your refund eligibility depends on when you cancel
How Does Rent Collection Work for Tenants?
If your landlord has activated Rent Collection for your listing, Uniplaces automatically handles your monthly rent payments. Here’s everything you
How to Extend Your Stay on Uniplaces
To extend your stay on Uniplaces, contact your landlord through the platform before your end date. Both parties must agree
I Have a Problem at Move-In — What Should I Do?
If your accommodation doesn’t match the listing at move-in, contact Uniplaces immediately within the 24-hour safety period. Document everything with
What Is the Uniplaces 24-Hour Safety Period?
The 24-hour safety period gives you 24 hours after move-in to report problems. If the place doesn’t match the listing,
How to Prepare for Your Move-In Day
Before moving in, confirm your arrival time with your landlord, bring your booking confirmation, and know how to use the
What Documents Do I Need to Rent in Europe?
International students renting in Europe need a valid ID, proof of enrolment, and in some countries a local tax number
How to Get Proof of Accommodation for Your Visa
Uniplaces provides a proof of accommodation letter for visa applications once your booking is confirmed. You can download it directly
How Does the Security Deposit Work on Uniplaces?
The security deposit is held separately from your rent and returned after move-out if the property is undamaged. Uniplaces mediates
My Payment Failed on Uniplaces — What Should I Do?
If your payment fails, check your card details and available balance first. You have a short window to retry —
How to Pay with Klarna on Uniplaces
Klarna is available at checkout on Uniplaces. You can pay in one instalment or split your payment depending on your