Once a booking is confirmed — you have accepted the request and the tenant’s payment has gone through — go to your Personal Dashboard and select the booking to view your tenant’s full name, contact information and profile details. Before confirmation you see the tenant’s name, photo, bio and message, but not their contact details. If you have enabled the “Talk to the landlord” option on your listing, tenants can message you through Uniplaces before booking.
How to see your tenant’s details
- Log in and go to your Personal Dashboard.
- Click ‘Bookings’ in the navigation menu.
- Select the confirmed booking you want to view.
- Click on the ‘Tenant details’ tab to see the full profile and contact information.
You can also find your tenant’s contact details in the booking confirmation email sent to you once the booking is confirmed.
What if a step doesn’t work?
- Booking not appearing in Personal Dashboard — make sure you are logged in with the correct landlord account. If the confirmed booking still isn’t showing, contact the Uniplaces support team with your booking reference.
- Tenant details tab not visible — tenant details are only available after a booking is confirmed and the payment has been processed. Pending or expired requests do not show tenant contact information.
What information is visible?
Once a booking is confirmed, you can see:
- Full name — the tenant’s legal name as registered on their Uniplaces account
- Email address — their registered contact email
- Phone number — their verified phone number
- Profile — their bio, profile photo and tenant type (student, intern, young professional)
When is tenant information available?
Tenant contact details are only available after a booking is confirmed — meaning you have accepted the request and the tenant’s payment has been processed. This is a deliberate platform rule that protects both parties.
Before confirmation, you can see the tenant’s name, profile photo, bio and tenant type when reviewing their booking request — but not their contact details. If you have enabled the “Talk to the landlord” option on your listing, tenants can message you through Uniplaces before booking; otherwise, direct contact opens once the booking is confirmed, and questions in the meantime go through the Uniplaces support team.
Keep the booking on Uniplaces
Once you accept a booking request, the booking stays on Uniplaces. Do not use the tenant’s contact details to take the booking off the platform, arrange a direct booking with the tenant or bypass Uniplaces in any way — the Terms of Service prohibit this for both landlords and tenants, and it can result in restrictions on your account.
Use the contact details to arrange the tenant’s arrival and any payments stated on your listing. Payments stated on your listing — security deposit, admin fee, rent in advance, monthly rent from month two — are collected by you directly from the tenant, once the booking is confirmed. Do not ask a tenant for any payment before the booking is confirmed on Uniplaces, and do not ask for anything that is not on your listing.
What if contact details are missing?
If you have confirmed a booking but the tenant’s contact details aren’t appearing in your Personal Dashboard, contact the Uniplaces support team with your booking reference number. The team will look into it and provide the information you need. This is rare and typically resolves quickly.
When to contact Uniplaces support
- A confirmed booking is not showing in your Personal Dashboard
- The tenant’s contact details are missing after confirmation
- You cannot reach the tenant by phone or email before move-in day
- You have a question about a pending request and the “Talk to the landlord” option is not enabled on your listing
Frequently asked questions
Can I contact the tenant before accepting their booking request?
If you have enabled the “Talk to the landlord” option on your listing, tenants can message you before booking, and you can answer them through Uniplaces. Otherwise, direct contact opens once the booking is confirmed. If you have specific questions about a request before then, contact the Uniplaces support team and they will reach out to the tenant on your behalf before you commit to accepting.
What if the tenant’s phone number doesn’t work?
Try contacting them by email first. If you are unable to reach the tenant ahead of move-in day, contact Uniplaces support — the team can help with communication so that move-in goes smoothly.
Is the tenant’s contact information stored in my dashboard permanently?
Yes — tenant details remain accessible in your Personal Dashboard for all confirmed and past bookings. You can refer back to them at any time.
Can I see reviews left by previous landlords about this tenant?
Tenant reviews are not publicly displayed on Uniplaces in the same way as landlord reviews. When reviewing a booking request, focus on the tenant’s profile, bio and the information provided — these give you the best indication of who you’ll be welcoming into your property.