Hello, how can we help you?

  • Tenants

  • Landlords

  • Getting started
  • Finding a place
  • Your Booking
  • Payments & Fees
  • Preparing to move
  • Moving in & Your stay
  • Cancellations
  • Safety & Trust
  • Reviews & Referrals
  • Your account

Getting started for Tenants

Everything you need to begin finding accommodation abroad — from understanding how Uniplaces works to creating your account and booking your first verified room or apartment.

About Uniplaces

Learn what Uniplaces is, how the platform works, and why thousands of international students and young professionals trust us to find verified rentals across Europe.

Your Account Setup

Step-by-step guidance on creating your Uniplaces account and completing your profile — so you’re ready to send booking requests when the right room comes along.

Finding a place

Search, filter and evaluate verified student rooms, studios and apartments to find accommodation that fits your budget, move-in date and lifestyle.

Search & Filters

Make the most of Uniplaces search tools — filter by city, price, room type, bills included, move-in date and more to find verified student accommodation near your university.

Understanding Listings

Learn how to read a Uniplaces listing page — what each detail means, how to check house rules, and what to look for before sending a booking request.

Your Booking

Understand the full booking process on Uniplaces — from sending your first request to receiving your confirmed reservation and what to expect at every stage.

How It Works

A clear walkthrough of how booking student accommodation on Uniplaces works — from submitting a request to landlord acceptance and payment confirmation.

Your Booking Status

Find out what each booking status means — pending, confirmed, declined or expired — and what actions you need to take at each stage.

Payments & Fees

Everything you need to know about booking costs, payment timelines, accepted methods, and how your money is held securely until after move-in.

Costs & Fees

A transparent breakdown of what you pay when booking on Uniplaces — including first month’s rent, service fees, admin fees and any additional costs.

Payment Methods

Explore the payment options available on Uniplaces — including credit cards, PayPal, Apple Pay, Google Pay and Klarna — and find the method that works best for you.

Security Deposit

Understand how security deposits work on Uniplaces, how much to expect, and the conditions for getting yours returned after move-out.

Moving in & Your stay

From the moment you collect your keys to the day-to-day experience of living in your new home — we’ve got you covered.

Move-In

What to do on move-in day, how the 24-hour safety period works, and what to check before your landlord receives payment.

During Your Stay

How to extend your stay, manage rent payments, and handle situations that come up during your tenancy.

Cancellations

Plans changed? Understand your refund eligibility, cancellation timelines, and what to do if you need to leave early.

Cancelling a Booking

How to cancel a confirmed booking, which cancellation policy applies, and when you can expect a refund.

Moving Out Early

What happens if you need to leave before your contract end date — and how to handle it through Uniplaces.

Safety & Trust

Stay safe throughout your rental experience. Know your rights, avoid scams, and understand your rental agreement.

Staying Safe

How to spot rental scams, what to do if something feels wrong, and why you should never pay outside the platform.

Legal & Contracts

Understand the Uniplaces Terms & Conditions, your rights as a tenant, and what to do if a dispute arises.

Reviews & Referrals

Share your experience, help future tenants make better decisions, and earn rewards for bringing friends to the platform.

Referral Programme

Refer a friend to Uniplaces and earn €50 in cash. Find out how the programme works and how to share your link.

Reviews

How to leave a review after your stay and how honest feedback helps build a safer community for everyone.

Your account

Manage your profile, update your contact details, and control your privacy settings.

Account Settings

Update your email, password, and notification preferences from your Personal Dashboard.

Data & Privacy

How Uniplaces handles your personal data, your GDPR rights, and how to request account deletion.

Preparing to move

Get ready for your move abroad with guidance on the documents you’ll need, visa requirements, and practical steps to take before you arrive.

Visa & Documents

Find out which documents landlords require and get guidance on proof of accommodation letters, tax numbers and visa processes for international students moving to Europe.

  • Getting started
  • Managing your listings
  • Trust & Verification
  • Bookings & Tenants
  • Payments & Earnings
  • During the Tenancy
  • Taxes & Invoicing
  • Cancellations
  • Landlord Tips

Getting started for Landlords

Everything you need to know to start listing your property on Uniplaces and reach thousands of verified tenants across Europe.

Why Uniplaces

Reach thousands of verified tenants across Europe, list for free, and only pay a commission on confirmed bookings.

Publishing Your Listing

Step-by-step guidance on creating your listing — property details, photos, pricing, availability, and submitting for review.

Managing your Listings

Keep your listings accurate, attractive, and up to date to maximise bookings and attract the right tenants.

Listing Photos

How to upload, edit and reorder your listing photos — and why high-quality images are the most important factor in booking decisions.

Availability & Calendar

Block dates, set minimum stays, and keep your calendar updated to avoid conflicting or expired booking requests.

Trust & Verification

Build credibility with tenants by completing your verification and understanding the trust features available to landlords.

Trust & Guarantees

How to verify your phone, email and ID — and what Unverified, Verified, Visited and Exclusive status mean for your listing.

Landlord Verification

How the UniTrust Guarantee protects your rental income, covers fraudulent tenants, and mediates disputes.

Bookings & Tenants

Manage incoming booking requests, review tenant profiles, and keep track of who is staying in your property.

Booking Requests

How to receive, review and respond to booking requests — and what happens if you miss the 48-hour deadline.

Your Tenant

How to access your tenant’s contact details and profile after a booking is confirmed.

Managing Requests

What to do if your listed property becomes unavailable after a confirmed booking.

During the Tenancy

Support for everything that can happen once a tenant has moved in — from everyday queries to more complex situations.

Tenant Issues

What to do if your tenant misses a rent payment — and why all disputes must go through Uniplaces.

Early Departure

How to handle early departure requests, your rights as a landlord, and the correct process through the platform.

Security Deposit

How to collect, hold and return a security deposit — and what to do if a dispute arises at move-out.

Taxes & Invoicing

Stay compliant with guidance on tax obligations, invoice management, and reporting requirements for landlords.

Taxes

How rental income from Uniplaces is taxed in Portugal, Spain, Italy, Germany and France.

Invoices & Compliance

Rental contract templates for Portugal and Spain — and what landlords need to know about local compliance.

Cancellations

Understand what happens if you need to cancel a confirmed booking and how to minimise the impact.

If You Need to Cancel

The correct process for cancelling as a landlord, the penalties that apply, and how to avoid cancellations altogether.

If Your Tenant Cancels

The correct process for cancelling as a tenant, the penalties that apply, and how to avoid cancellations altogether.

Landlord Tips

Practical advice to help you get more bookings, keep tenants happy, and make the most of the platform.

Tips & Best Practices

How to become a 5-star landlord, get free Sponsored Listings, and earn through the Landlord Referral Programme.

Payments & Earnings

How and when Uniplaces pays you, how to set up your bank details, and how Rent Collection works.

Getting Paid

Your first month’s rent arrives 24 hours after move-in. Find out how payouts work and what to do if a payment is delayed.

Bank & Invoice Details

How to update your IBAN and invoice details — and when changes take effect.

Get help finding your new accommodation

We’ll help you find the perfect accommodation based on your budget & needs.

Get help with your Booking or Listing

Whether you are a tenant updating a booking or a landlord with listing questions, we’re here to help.

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