The admin fee is a one-time platform charge added at booking on some listings. All payments on Uniplaces are encrypted and PCI-compliant — your card details are never shared with landlords.
What is the admin fee?
The admin fee is a separate charge that appears on certain listings alongside the Uniplaces service fee. It covers the administrative costs associated with processing your booking — such as contract preparation, identity verification, or local registration requirements, depending on the property and location.
Not every listing has an admin fee. The landlord or property manager sets it and applies it at their discretion. When applicable, it is clearly shown on the listing page before you send a booking request — so you always know the full cost upfront.
How much is the admin fee?
The admin fee varies by listing and is set independently by each landlord or property manager. You can find the exact admin fee amount on the listing page, in the pricing breakdown section below the monthly rent. If no admin fee is listed, none applies to that property.
Is it safe to pay?
Yes — the admin fee is paid directly to your landlord, typically on move-in day or as agreed in your rental contract. This is normal and expected. Always get written confirmation of the admin fee amount before you book — it should be clearly stated in the listing’s Rental Conditions section and in your booking confirmation email.
If a landlord requests an admin fee that wasn’t disclosed in the listing, contact the Uniplaces support team before making any payment. All admin fees should be transparent and agreed upfront.
What does the admin fee cover?
The admin fee is paid directly to your landlord and covers their administrative costs for processing your tenancy. Depending on the property and country, this may include:
- Initial and final cleaning fees
- Rental contract registration costs
- Garbage collection services
- Condominium or community taxes
- Late check-in or check-out fees
- Maintenance fees, if applicable, throughout the stay
Is the admin fee refundable?
The admin fee is generally non-refundable, even if you cancel your booking. This is because the administrative work it covers is typically completed at or shortly after booking confirmation. Check the specific cancellation policy on the listing before booking to understand what is and isn’t refundable in your case.
Frequently asked questions
Is the admin fee the same as the service fee?
No — they are two separate charges. The service fee is Uniplaces’ platform charge and applies to most bookings. The admin fee is set by the landlord or property manager and only applies to certain listings. Both are shown on the listing page before you book.
Can I negotiate the admin fee with the landlord?
Admin fees are set by landlords and displayed on the listing — they are not typically negotiable. If you have a question about a specific fee, you can contact Uniplaces support before booking, and they can clarify what it covers.
What if the admin fee isn’t shown until checkout?
All fees applicable to a listing should be visible on the listing page before you send a booking request. If you encounter a fee at checkout that wasn’t displayed on the listing, contact the Uniplaces support team before confirming.
Does the admin fee apply to Instant Booking listings?
It can — some Instant Booking listings include an admin fee. The fee is always shown before you confirm, regardless of the booking type. Check the pricing breakdown on the listing page before proceeding.
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