Once you accept a booking request, the tenant is automatically charged and you receive their contact details by email. Your first month’s rent arrives 24 hours after the tenant moves in.
Immediate actions after acceptance
The moment you accept a booking request, several things happen automatically:
- The tenant’s payment is processed — first month’s rent plus the Uniplaces service fee
- The booking is confirmed in the system and the dates are blocked on your calendar
- You receive an email with the tenant’s contact details and a booking summary
- The tenant receives a confirmation email with your contact details and move-in information
You don’t need to take any manual action — the payment, confirmation and notifications all happen automatically as soon as you click Accept.
What information you receive
Your booking confirmation email includes:
- The tenant’s full name, email address and phone number
- Their confirmed move-in and move-out dates
- A summary of the booking and payment details
You can also access all of this information at any time from your Personal Dashboard → Bookings → select the confirmed booking.
When do you get paid?
Uniplaces transfers your first month’s rent 24 hours after your tenant moves in. This holding period gives the tenant time to check the property and report any issues through the 24-hour safety period.
If no issues are reported within 24 hours of the move-in date, the transfer is made automatically. You don’t need to do anything to trigger the payment — it happens in the background as long as everything is in order.
For subsequent monthly payments, if Rent Collection is enabled on your listing, rent is transferred to you automatically each month. See How Does Rent Collection Work for Landlords? for details.
What to do before move-in
Once a booking is confirmed, here’s what to do before the tenant arrives:
- Get in touch with your tenant — introduce yourself and confirm the arrival time. Tenants appreciate knowing who they’re meeting and what to expect on move-in day.
- Remind them about the security deposit — the deposit is paid directly to you on move-in day, not through Uniplaces. Make sure the tenant knows the amount and method of payment in advance.
- Agree on rent payment terms — the first month is handled by Uniplaces, but all subsequent payments are agreed directly with the tenant unless Rent Collection is enabled.
- Clarify your house rules — confirm the key rules with the tenant before they arrive to avoid misunderstandings.
- Share your contact details — give the tenant your personal contact information so they can reach you directly on move-in day.
What if the tenant has questions?
Once the booking is confirmed, you can communicate directly with the tenant through their contact details. For any questions or issues before move-in, you can also contact the Uniplaces support team — they can help facilitate communication if needed.
Frequently asked questions
What if the tenant doesn’t show up on move-in day?
Contact the tenant directly using the details in your confirmation email. If you can’t reach them, contact Uniplaces support immediately. Your payment is held until the move-in period passes — the support team will advise on next steps if the tenant is unreachable.
Can I cancel a confirmed booking after accepting?
Landlord-initiated cancellations are penalised and should only happen in genuine emergencies. If you need to cancel, contact Uniplaces support immediately — do not contact the tenant directly. See How to Cancel a Confirmed Booking as a Landlord.
What if the tenant reports a problem at move-in?
If the tenant contacts Uniplaces within the 24-hour safety period, the support team will investigate. Your payment is withheld while the case is reviewed. As long as your listing was accurate, your payment will be released. See What Is the UniTrust Guarantee for Landlords? for full details.
When does the tenant’s contact information become available?
The tenant’s contact details are included in your booking confirmation email, sent immediately after you accept the request. You can also find them in your Personal Dashboard under the confirmed booking at any time.
Still need help?
Contact our landlord support team →