The UniTrust Guarantee is the Uniplaces best price promise. If you find the same listing cheaper somewhere else within a week of booking, we refund you the difference in rent.
What is the UniTrust Guarantee?
The UniTrust Guarantee is our commitment that you are getting the best available price when you book on Uniplaces. If you find the exact same listing — same property, same dates, same conditions — at a lower rent on another platform, we refund you the difference.
It applies automatically to every booking made through Uniplaces. You don’t need to activate it or sign up for it.
How does it work?
- Book on Uniplaces — the guarantee is active from the moment your booking is confirmed.
- Compare — you have one week after booking to check prices on other platforms.
- Send us the evidence — if you find the same listing at a lower rent, contact the Uniplaces support team with a link or screenshot showing the property, the dates and the price.
- Get the difference back — once we’ve checked that the offer matches, we refund the difference to the card you used to book. How quickly it appears on your statement depends on your bank.
The guarantee matches the rent. The Uniplaces service fee isn’t part of the comparison.
What counts as the same listing?
For a comparison to be eligible, the other offer has to match your booking exactly:
- The same property — and the same room or unit within it
- The same move-in and move-out dates
- The same rental conditions — what’s included, deposit terms and any additional fees
- A publicly available price that is still live when we check it
What isn’t covered?
The guarantee compares like for like, so a few things fall outside it:
- A different length of stay — a shorter or longer booking naturally has a different price
- Promotional rates — limited-time offers, discount codes and member-only prices
- A different room or different conditions in the same property
- Offers found more than a week after booking
- Prices that are no longer available when our team checks the comparison
Looking for payment protection instead?
That’s a separate protection, and you have it too. Uniplaces holds your first month’s rent and only transfers it to the landlord 24 hours after you move in, which gives you time to check the property and report anything that doesn’t match the listing. See What Is the Uniplaces 24-Hour Safety Period? for how that works.
Frequently asked questions
Does the UniTrust Guarantee apply to Instant Booking listings?
Yes — the guarantee applies to every booking made through Uniplaces, whether it was confirmed through Instant Booking or a standard booking request. The terms are the same.
What evidence do I need to send?
A link to the other listing, or a screenshot that clearly shows the property, the exact dates and the rent. The more complete the evidence, the faster our team can check it.
Does the guarantee cover the Uniplaces service fee?
No — the guarantee matches the rent. The service fee isn’t included in the comparison.
How is the refund paid?
The difference is refunded to the card you used to make the booking. The time it takes to reach your account depends on your bank.
What if I find a lower price more than a week after booking?
The guarantee applies within one week of your booking. Once that week has passed, we’re no longer able to match a lower price.
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