If your landlord has activated Rent Collection for your listing, Uniplaces automatically handles your monthly rent payments. Here’s everything you need to know about how it works.
What is Rent Collection?
Rent Collection is a Uniplaces feature that automates your monthly rent payments. Once your landlord activates it on their listing, Uniplaces charges your card automatically each month and transfers the amount directly to your landlord — no manual transfers, no reminders needed.
Not all listings use Rent Collection — it’s enabled by the landlord on a per-listing basis. If it applies to your booking, you’ll see all programmed payments clearly during checkout before you confirm.
How does it work?
Rent Collection has three distinct payment moments:
1. After the landlord accepts your booking request
Once your landlord accepts, Uniplaces automatically charges your first month’s rent plus the one-time Uniplaces service fee. This happens immediately on booking confirmation.
2. On move-in day
On the day you move in, you pay any additional fees directly to your landlord — including the security deposit and admin fee, if applicable. These are paid directly and are not processed through Uniplaces.
On move-in day you are also required to upload a video of the property to your Personal Dashboard under the Bookings section. This video documents the condition of the property on arrival. A second video is required when you move out, documenting the condition before departure. These videos protect both you and your landlord in case of any dispute.
3. Monthly rent while you enjoy your stay
Every month, Uniplaces automatically charges the agreed rent amount from your saved payment method and transfers it to your landlord. You don’t need to do anything — the process runs in the background on your payment due date.
You’ll receive a payment confirmation email each month. You can also view all payments — paid, upcoming and scheduled — at any time in your Personal Dashboard under your booking details.
Can I change my payment method?
Yes — you can update your payment method at any time from your Personal Dashboard. Make sure your card always has sufficient funds on your payment due date to avoid failed payments. Keeping your payment details up to date ensures your rent is collected without interruption.
How to review your payment history
Go to the Bookings section of your Personal Dashboard to see a full overview of your payment history. Each payment shows its current status — paid, upcoming or failed — giving you a clear picture of your rental payments at all times.
What if the payment fails?
If a monthly Rent Collection payment fails, Uniplaces sends you a notification straight away. Check your card details and available balance first. If your card has expired, update it in your Personal Dashboard before the next retry attempt.
Repeated failed payments may affect your tenancy. If the issue continues, contact the Uniplaces support team as soon as possible.
Frequently asked questions
Is Rent Collection available for all listings on Uniplaces?
No — Rent Collection is activated by the landlord per listing. If your booking includes it, you’ll see the programmed payments during checkout before you confirm. If you’re unsure whether your listing uses Rent Collection, check your booking details in your Personal Dashboard.
Can I choose which day of the month my rent is charged?
The payment date is determined by your move-in date and the terms of your rental agreement. Contact the Uniplaces support team if you need to discuss your payment schedule.
What happens to Rent Collection if I extend my stay?
If your stay is extended through Uniplaces, Rent Collection continues automatically for the extended period. Your payment schedule updates to reflect the new end date.
Does Rent Collection replace the security deposit?
No — Rent Collection handles monthly rent payments only. The security deposit is paid directly to your landlord on move-in day and is not processed through Rent Collection.
Still need help?
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