The security deposit is held separately from your rent and returned after move-out if the property is undamaged. Uniplaces mediates any disputes between you and your landlord.
What is a security deposit?
A security deposit is an upfront payment made to the landlord at the start of your tenancy. It acts as financial protection for the landlord in case of damage to the property or unpaid rent at the end of your stay. If the property is returned in the same condition it was in when you arrived, the deposit is returned to you in full.
Security deposits are set by individual landlords and vary by listing. Not every listing on Uniplaces requires one — check the listing page for details before booking.
How much is the security deposit?
The deposit amount varies by listing and is set by the landlord. It is typically equivalent to one or two months’ rent, but this is not a fixed rule. The exact deposit amount is displayed on the listing page before you send a booking request, so you can factor it into your budget.
When is the deposit paid?
The security deposit is always paid directly to the landlord — it is never paid through Uniplaces. The timing is agreed between you and the landlord, but it is typically collected on move-in day.
The only deposit that goes through Uniplaces is the holding deposit, which is a separate charge that applies to some listings. Unlike the security deposit, the holding deposit is non-refundable if you cancel your booking.
When do you get the deposit back?
Your security deposit is returned after you move out, provided the property is in the same condition as when you arrived — normal wear and tear excepted. The landlord typically has a set number of days after your move-out date to return the deposit or raise a claim.
Before you leave, document the condition of the property with photos or video. This protects you if the landlord later makes a claim for damage you didn’t cause. Keep a record of any pre-existing damage you notice at move-in — ideally reported to Uniplaces during the 24-hour safety period.
What if there’s a dispute?
If your landlord refuses to return your deposit or makes a claim you disagree with, get in touch with your landlord directly first — since the deposit is paid outside the platform, the primary resolution is between you and the landlord. Discuss the timeline for return or clarify whether they believe any damages justify withholding it.
If you cannot resolve, contact the Uniplaces support team — they can advise on next steps and, where possible, help mediate. Having photos from move-in and move-out is essential — this is your strongest protection in any dispute.
Frequently asked questions
Is the security deposit paid through Uniplaces?
No — the security deposit is always paid directly to the landlord and never through Uniplaces. Ask your landlord for a written confirmation of the deposit amount when you pay it. The only deposit that goes through Uniplaces is the holding deposit, which is a separate charge that applies to some listings and is non-refundable on cancellation.
What if the landlord asks for a deposit that’s not on the listing?
Any deposit requirement should be stated on the listing before you book. If a landlord requests a deposit that wasn’t disclosed upfront, contact Uniplaces support before making any payment. Don’t pay anything outside the platform that wasn’t agreed in advance.
Can I use the deposit to cover my last month’s rent?
This is not permitted under most European tenancy laws. The deposit is for damage protection, not rent substitution. Using the deposit to cover rent could result in legal consequences and a dispute with your landlord.
How long does the landlord have to return my deposit?
Return timelines vary by country and are governed by local tenancy law. In Portugal, for example, landlords must return the deposit within a set number of days after move-out. Contact Uniplaces support if your landlord is withholding your deposit beyond the legal timeframe.
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