How to Cancel a Booking Before Moving In
You can cancel a confirmed booking before move-in from your Personal Dashboard. Your refund eligibility depends on when you cancel […]
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How Does Rent Collection Work for Tenants?
If your landlord has activated Rent Collection for your listing, Uniplaces automatically handles your monthly rent payments. Here’s everything you
How to Extend Your Stay on Uniplaces
To extend your stay on Uniplaces, contact your landlord through the platform before your end date. Both parties must agree
I Have a Problem at Move-In — What Should I Do?
If your accommodation doesn’t match the listing at move-in, contact Uniplaces immediately within the 24-hour safety period. Document everything with
What Is the Uniplaces 24-Hour Safety Period?
The 24-hour safety period gives you 24 hours after move-in to report problems. If the place doesn’t match the listing,
How to Prepare for Your Move-In Day
Before moving in, confirm your arrival time with your landlord, bring your booking confirmation, and know how to use the
What Documents Do I Need to Rent in Europe?
International students renting in Europe need a valid ID, proof of enrolment, and in some countries a local tax number
How to Get Proof of Accommodation for Your Visa
Uniplaces provides a proof of accommodation letter for visa applications once your booking is confirmed. You can download it directly
How Does the Security Deposit Work on Uniplaces?
The security deposit is held separately from your rent and returned after move-out if the property is undamaged. Uniplaces mediates
My Payment Failed on Uniplaces — What Should I Do?
If your payment fails, check your card details and available balance first. You have a short window to retry —
How to Pay with Klarna on Uniplaces
Klarna is available at checkout on Uniplaces. You can pay in one instalment or split your payment depending on your
Which Payment Methods Does Uniplaces Accept?
Uniplaces accepts major credit and debit cards and Klarna. All currencies are accepted — your bank converts to euros automatically
Why Do I Pay My First Month’s Rent to Uniplaces?
Uniplaces holds your first month’s rent and transfers it to the landlord 24 hours after you move in. This protects
What Is the Uniplaces Admin Fee?
The admin fee is a one-time platform charge added at booking on some listings. All payments on Uniplaces are encrypted
How Much Does It Cost to Book on Uniplaces?
Uniplaces charges the first month’s rent plus a one-time service fee at booking. There are no monthly platform fees —
What Is the UniTrust Guarantee?
The UniTrust Guarantee protects tenants throughout the booking process — from payment to move-in. If anything goes wrong, Uniplaces steps
My Booking Request Expired — What Should I Do?
A booking request expires after 24 hours if the landlord doesn’t respond. You are not charged — search for a
What If the Landlord Doesn’t Reply to My Request?
Landlords have up to 24 hours to respond to booking requests. If they don’t reply within that window, your request
Why Was My Booking Request Declined?
A declined booking request means the landlord chose not to accept your application. You are never charged for a declined
My Booking Is Confirmed — What Happens Next?
Once your booking is confirmed, your payment is processed automatically and your place is secured. You’ll receive your landlord’s contact