How Long Do I Have to Accept a Booking Request?
You have 48 hours to accept or decline a booking request. If you don’t respond within that window, the request […]
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How Will I Know When I Receive a Booking Request?
Uniplaces sends you an email and push notification the moment a tenant submits a booking request. You can also check
What Is the UniTrust Guarantee for Landlords?
The UniTrust Guarantee protects landlords against fraudulent tenants and ensures payment security. Uniplaces mediates any dispute — your rental income
What Are the Uniplaces Landlord Verification Levels?
Uniplaces has four verification levels — two related to your landlord account and two related to the property itself. Higher
How to Sync Your Listing Calendar with iCal
iCal sync connects your Uniplaces availability calendar with external calendars automatically. Once set up, your listings always have the most
How to Update Your Availability Calendar
Keep your availability calendar updated to avoid expired or conflicting booking requests. Select ‘Availability’ in your dashboard to block or
How to Edit the Photos on Your Listing
Go to your Personal Dashboard, select your listing and click ‘Photos’. You can add, remove or reorder photos at any
Why Are Photos So Important for Your Listing?
Listings with high-quality photos receive significantly more booking requests. Photos are the first thing tenants see — they decide in
How to Register Your Property Officially on Uniplaces
Some cities and regions require landlords to register student rentals officially before listing. Uniplaces guides you through the process and
How to Add an Energy Certificate to Your Listing
An energy performance certificate (EPC) is required to list in most European countries. Upload your certificate during listing creation or
How to Publish a Listing on Uniplaces
Publishing a listing on Uniplaces takes about 15 minutes. Add your property details, photos and availability — Uniplaces reviews your
Why Should I List My Property on Uniplaces?
Uniplaces connects landlords with verified international students and young professionals across Europe. Listing is free — you only pay a
How to Write a Review After Your Stay
After your stay, Uniplaces sends you a review invitation by email. Rate your experience and write a comment — your
How Does the Uniplaces Refer a Friend Programme Work?
Refer a friend to Uniplaces and earn €50 in cash every time they complete a booking. Your friend also gets
I Think I’m Being Scammed — What Should I Do?
If you suspect a scam, stop all contact immediately and report it to Uniplaces. Never pay outside the platform —
How to Delete Your Uniplaces Account
You can request account deletion from your Personal Dashboard settings. Under GDPR, Uniplaces must delete your personal data within 30
How to Reset or Change Your Uniplaces Password
To reset your password, click ‘Forgot password’ on the login page and follow the email link. The reset link expires
How to Access Your Uniplaces Dashboard
Log in to Uniplaces and click your profile icon to reach your Personal Dashboard. From there you can manage bookings,
Can I Move Out Before My Contract End Date?
Moving out before your contract end date requires notifying Uniplaces and your landlord. Early departure may incur financial penalties depending
What Is the Uniplaces Cancellation Policy?
Uniplaces offers four cancellation tiers: Flexible, Moderate, Strict and Non-refundable. Your refund eligibility depends on which policy applies to your