Uniplaces offers four cancellation tiers: Flexible, Moderate, Strict and Non-refundable. Your refund eligibility depends on which policy applies to your listing and when you cancel.
The four cancellation tiers explained
| Policy | Full refund | Partial refund (50%) | No refund |
|---|---|---|---|
| Flexible | Cancel 30+ days before the contract start date | Cancel 15–30 days before the contract start date | Cancel less than 15 days before the contract start date |
| Moderate | Cancel 60+ days before the contract start date | Cancel 30–60 days before the contract start date | Cancel less than 30 days before the contract start date |
| Strict | Cancel 90+ days before the contract start date | Cancel 30–90 days before the contract start date | Cancel less than 30 days before the contract start date |
| Non-refundable | — | — | No refund regardless of when you cancel |
The service fee is non-refundable regardless of the cancellation policy or when you cancel. Only the rent portion is subject to the refund tiers above.
Non-refundable listings usually carry a lower advertised rent to reflect the restriction — only book one if you’re completely certain of your plans.
How to check which policy applies to your booking
The cancellation policy is shown on every listing page in the pricing section before you book. Once your booking is confirmed, you can also find it in your booking details in the Booking Requests section of your Uniplaces account.
Always check the policy before sending a booking request — particularly for Strict and Non-refundable listings where your refund options are limited or unavailable.
Frequently asked questions
Can I negotiate the cancellation policy with the landlord?
Cancellation policies are set per listing and are part of the booking terms you agree to when sending a request. They are not typically negotiable. If a policy doesn’t suit you, look for a listing with a more flexible tier.
What if the landlord cancels my confirmed booking?
If the landlord cancels, you receive a full refund including the service fee. Uniplaces will also help you find an alternative listing if the cancellation happens close to your move-in date. Landlords who cancel face penalties on the platform.
Does the cancellation policy apply to Instant Booking listings?
Yes — the cancellation policy applies to all bookings regardless of booking type. For Instant Booking listings, check the policy carefully before confirming, as payment is taken immediately and the standard refund windows apply from that moment.
Can a Non-refundable listing be cancelled at all?
Non-refundable listings do not offer refunds for tenant cancellations at any point, no matter how far in advance you cancel.
When does my refund arrive after cancellation?
Refunds are returned to your original payment method. Card refunds typically take 5–10 business days to appear on your statement. Klarna refunds are processed through Klarna and your payment plan is updated accordingly.
Still need help?
Contact our support team →