Laatst bijgewerkt op: 2 november 2017
Uniplaces provides an online marketplace for booking student accommodation. As such it provides booking services for both users (who are seeking accommodation) and accommodation providers (who wish to offer their accommodation to users). Please note that Uniplaces is an online marketplace – it does not itself let or rent accommodation to users directly.
At law, if you are a consumer, you have certain rights to cancel your agreement with Uniplaces to receive such booking services within a 14 day cooling off period following your agreement to these terms of service (please see clause 7 for further details of these rights).
However, by using our services to book (if you are a user) or accept a booking of (if you are an accommodation provider) accommodation during such cooling off period, you are requesting us to provide our services and, as a result, you will cease to have a right to cancel, under consumer law, from the time such booking is made (please see clause 7 for further details of this). You will still retain your contractual rights to cancel, which are set out in clause 11.
Further, if you are using our services to book accommodation, you are likely to be required to pay a 1st Rental Payment (as defined below) to your accommodation provider via Uniplaces (who will receive it on behalf of the accommodation provider and then send it onto them). This 1st Rental Payment is payable to your accommodation provider and therefore is only repayable in accordance with your contractual rights to cancel, which are set out in clause 11.
1.1 In these Terms of Service:
“1st Rental Payment” means the amount of the 1st rental payment due to be paid by the User to Uniplaces (on behalf of the Accommodation Provider), as advised on the Website from time to time;
“Accommodation” means a room, studio or other house or apartment offered through the Website by an Accommodation Provider;
“Accommodation Provider” means the provider of Accommodation listed on the Website;
“Blocked Period” means the period of time specified in a Selection Programme Email, during which only a User whose Booking Request has been accepted by Uniplaces as part of the Uniplaces Selection Programme can occupy the Accommodation;
“Booking Accepted” refers to the email sent by Uniplaces to the User and Accommodation Provider as soon as a Booking Request has been accepted by the relevant Accommodation Provider;
“Booking Request” means a request to book Accommodation submitted by a User;
"Booking Confirmed" means a request to book Accommodation that was accepted by the Accommodation Provider and paid by the User.
“Booking Value” means the amount corresponding to the sum of all the rental payments (including the 1st Rental Payment and Future Payments, but excluding the One-time Service Fee, Security Deposit and Holding Deposit (if applicable));
“Business Day” means any day other than a Saturday, Sunday or public holiday in the United Kingdom;
“Contract Start Date” means the date of commencement of the booking Term as specified in the relevant Booking Confirmation;
“Fully Verified Accommodation” refers to Accommodation where the Accommodation itself and the Accommodation Provider have successfully completed all the possible verification steps as set out on the Uniplaces website.
“Future Payments” means all the future payments the User has to make directly to the Accommodation Provider (in addition to the 1st Rental Payment), which include any rental payments payable by the User to the Accommodation Provider and the Security Deposit;
“Holding Deposit” means, where applicable, the amount (as specified on the relevant Accommodation listing) the User pays at the point of the booking with the intention of "holding" the Accommodation. Such amount is immediately paid on to the Accommodation Provider by Uniplaces and, for clarity, it is not intended to cover any damages that occur during the User’s occupation of the Accommodation or any other breach of the Tenancy Agreement by the User;
“Locations” means the cities and countries as set out on our Website;
“Move In Date” means the date when the User moves into the Accommodation as specified in the relevant Booking Confirmation.
“Security Deposit” means the amount that the User has to pay to the Accommodation Provider to cover any damages that occur during his occupation of the Accommodation or any other breach by the User of the Tenancy Agreement. The deposit is refunded after move-out at the end of the Tenancy Agreement by the Accommodation Provider subject to deduction of any fee for damages. The Security Deposit is a matter between User and the Accommodation Provider and Uniplaces is not involved in, and shall not be liable for the management of, any such deposits;
“Selection Programme” the programme offered by Uniplaces set out at clause 13;
“Selection Programme Compensation” means a sum equal to one month’s rent of the Accommodation (based on single occupancy and the rental price listed on the Website at the time Uniplaces sent the Selection Programme Email), less any rent payable to the Accommodation Provider in relation to the first month of the Blocked Period as a result of a Booking Request being accepted as part of the Selection Programme, less the Uniplaces Commission that would have been charged on that resultant amount;
“Selection Programme Email” means the email sent by Uniplaces to the Accommodation Provider requesting their participation in the Selection Programme in respect of a the Accommodation specified;
“Selection Programme End Date” means the date 14 days after the Blocked Period starts and on which the Selection Programme shall expire;
“One-time Service Fee” means the amount (inclusive of VAT) the User pays to Uniplaces in respect of its fees when a Booking is accepted in consideration of the Services provided by Uniplaces to such User. It is calculated as a percentage of the 1st Rental Payment (as advised from time to time). This fee applies to the specific Accommodation displayed on the Website, so that if such Accommodation is a single room in a larger flat or house, this fee applies to the specific room you will be occupying and not the entire flat or house;
“Services” means the facilitation of bookings of Accommodation by Users with Accommodation Providers by means of the Website;
“Tenancy Agreement” means the tenancy agreement, lease or licence (whether or not formal and whether or not in writing) between the Accommodation Provider and the User in respect of the tenancy of the Accommodation;
“Term” means the lesser of: (i) the term of the tenancy based on the “Contract Start” and “Contract End” date (as specified in the relevant Booking Confirmation); or (ii) a period of 12 months from the “Contract Start” date;
“Uniplaces Commission” is the fee (inclusive of VAT) that Uniplaces charges the Accommodation Provider when a booking occurs in consideration of the Services provided by Uniplaces to such Accommodation Provider by means of the Website. It is calculated as a percentage of the Booking Value (as advised from time to time) plus any relevant VAT charged on this percentage of the Booking Value. It is then deducted from the amount that Uniplaces transfers to the Accommodation Provider”;
“Uniplaces”, “we” and “us” are references to Uniplaces Limited;
“User” means a user of the Website seeking Accommodation;
“Website” means any website maintained by Uniplaces including without limitation the websites at www.uniplaces.com, www.uniplaces.co.uk, www.uniplaces.net and www.uniplaces.pt and its and their subdomains, any associated social networking profiles and any applications for mobile devices that Uniplaces may publish from time to time; and
“you” means a User or an Accommodation Provider (as applicable).
These Terms of Service set out the terms on which we offer the Services and provide the Website and on which you agree to use the Services provided by us and the Website maintained by us.
Please read these Terms of Service carefully and make sure that you understand them before using the Services or the Website. If you do not agree to these Terms of Service, you must cease use of the Services and Website immediately.
2.1 By registering to use the Services and/or the Website on the Website and/or by requesting Uniplaces to create listings of Accommodation for you, you accept and agree to be bound by these Terms of Service. These Terms of Service are only published in, and valid in, the English language.
2.2 We may at any time modify these Terms of Service. We will notify you of any significant changes to these Terms of Service either by emailing you (at the email address entered by you into any form on the Website) in advance of the changes coming into effect giving you the right to cancel the contract if you do not agree to them. By continuing to use the Services and/or the Website following the expiry of any right to cancel, you agree to be bound by such changes. You can review the most current version of our Terms of Service at any time by clicking on the "Terms & Policies" link located at the bottom of the Website.
3.1 The Website is an electronic platform enabling Users to browse, search and book Accommodation at the Locations and enables Accommodation Providers to advertise Accommodation to Users. Bookings can be made for short or long terms ranging from 28 days upwards.
3.2 Uniplaces provides booking services to Users and Accommodation Providers, but it does not offer Accommodation to Users on its behalf. Any Tenancy Agreement shall be entered into between the User and the Accommodation Provider directly. Uniplaces will not be a party to such Tenancy Agreement and will have no rights or obligations arising out of it.
4.1 The Website contains information, images and prices of Accommodation as well as information relating to the Location of the Accommodation.
4.2 Uniplaces tries hard to ensure that all information published on the Website is clear, accurate, complete and not misleading. We also try to ensure that only Accommodation that meets certain standards of cleanliness, decor, building safety and finish, facilities and customer service are listed on the Website. However, as we do not provide the Accommodation, we cannot guarantee this.
4.3 Uniplaces relies on Accommodation Providers to provide appropriate accurate information and to keep such information updated. We do not verify the accuracy or currency of any information uploaded or provided to us by Accommodation Providers unless we have expressly stated that we do. If you are an Accommodation Provider, you acknowledge and agree that you are solely responsible for the content of the information uploaded or provided to us in respect of any Accommodation offered on the Website.
4.4 If you are an Accommodation Provider, you must check the relevant listing information of any Accommodation offered by you on the Website including (but not limited to) its price, availability, and facilities before accepting any Booking Request sent to you via Uniplaces.
4.5 If you are a User, you acknowledge and agree that we will have no liability in respect of any information uploaded to the Website or provided to us by an Accommodation Provider about the Accommodation and that your proper remedy in respect of any loss or damage you may suffer arising out of or in connection with the written information displayed in respect of the Accommodation is against the relevant Accommodation Provider. If the Accommodation has been verified by Uniplaces, Uniplaces shall be responsible for the accuracy of the verified information only. However, Uniplaces shall not be liable for any changes to the Accommodation after its verification.
4.6 We reserve the right to remove without notice all or any part of any Accommodation listed on the Website in respect of which we receive a complaint (or otherwise conclude) that it is out of date, inaccurate or breaches the rights of a third party. We will use reasonable efforts to process and act on such complaints reasonably and promptly.
4.7 Users are advised to read any documentation carefully and ensure that they understand the cost of the Accommodation (i.e. the rent and any other costs) and the terms and duration of the Tenancy Agreement and any restrictions on the usage to which the Accommodation can be put. Photographs and videos of the Accommodation on the Website should be used by Users only as a guide of what the Accommodation may look like and not as an exact representation.
5.1 Users are able to submit a Booking Request for Accommodation through the Website. The User must select the dates and Accommodation that he wishes to book and then click the “Request to Book” button.
5.2 The User warrants that he is of legal age to enter into a contract such as a Tenancy Agreement in the country where the Accommodation is located and acknowledges that, if the User is in breach of this warranty, then Uniplaces shall be entitled to retain any Service Fee that has been paid by the User as compensation for breach of this warranty by the User. It is the User’s responsibility to check that he can legally contract with the Accommodation Provider.
5.3 The User will be asked to provide payment details for the 1st Rental Payment, One-time Service Fee and Holding Deposit (if applicable) in respect of the Booking Request. After the Booking Request is accepted by the Accommodation Provider payment will be taken. If the payment is successful the User will receive an email confirming that the Booking was paid and confirmed.
5.4 Upon Payment of the Booking Request, the system creates an authorisation for the 1st Rental Payment, One-time Service Fee and Holding Deposit (if applicable), followed by drawing the funds. The User’s card will be charged in accordance with these Terms and Conditions and thereby giving rise to a confirmed booking.
5.5 After payment by the User, the booking is confirmed and Uniplaces makes an introduction of the User to the Accommodation Provider selected by the User.
6.1 The Accommodation Provider can accept or reject the Booking Request. If the Booking Request is rejected, Uniplaces will promptly notify the User and will make reasonable efforts to suggest other suitable properties. If the Accommodation Provider accepts the Booking Request, payment will be taken in respect of the 1st Rental Payment, the One-time Service Fee and Holding Deposit (if applicable). After the payment is completed Uniplaces will promptly notify both parties setting out the next steps.
6.2 Once a booking has been confirmed, it is the User’s responsibility to:
(a) comply with any further requirements that the Accommodation Provider may have. This may include (but not be limited to) the provision of character references and/or guarantor information. This information can also be required by the Accommodation Provider before accepting the Booking Request, in such cases the User will be informed that such information will be required; and
(b) stay in the relevant Accommodation throughout the Term, comply with the Tenancy Agreement, and to make, promptly and in full, all payments to Uniplaces and to the Accommodation Provider as may be required by these Terms of Service or the Tenancy Agreement, as the case may be.
6.3 The Accommodation Provider agrees that once it accepts a Booking Request and the User pays a booking is confirmed, and so the Accommodation Provider is bound to offer the relevant Accommodation for the dates, and at the price stated on the Booking Request and, further, that the property details, condition and facilities of the Accommodation are not materially different from those stated on the Uniplaces listing. Failure to do so may result in complaints and cancellation by the User (who may be entitled to a full refund).
7.1 Subject to clauses 7.3 and 7.4, if you are a consumer, you have a legal right to cancel your agreement with us to provide the Services at any time during the 14 days after you have first accepted these Terms of Service in accordance with clause 2.
7.2 To cancel your agreement with us to provide the Services, you just need to let Uniplaces know that you have decided to cancel. You may use a copy of the form which is located at the back of these Terms of Service as a Schedule to do so. If you use this method, Uniplaces will e-mail you to confirm it has received your cancellation.
7.3 If you make or accept a Booking Request within the 14 day cancellation period set out above, then you have requested Uniplaces to provide its Services during such 14 day cancellation period and accordingly you will lose your statutory right to cancel your agreement with Uniplaces to provide the Services once the Booking Request is accepted in accordance with clause 6, at which point the One-time Service Fee (if applicable) will be payable in accordance with these Terms of Service. Your contractual rights to cancel, as set out in clause 11, will still apply.
7.4 In any event, cancellation of the agreement with Uniplaces to provide the Services shall have no effect on any Tenancy Agreement that may have been or will be entered into.
7.5 Any payment that is paid by the User to Uniplaces on behalf of the Accommodation Provider under, or in connection with, a Tenancy Agreement (including the 1st Rental Payment) will be held on trust by Uniplaces for the Accommodation Provider and will only be repaid to the User in accordance with clause 11.
8.1 The 1st Rental Payment is a contractual reservation fee payable by the User to Uniplaces, which will receive it on behalf of the Accommodation Provider and hold it on trust for the Accommodation Provider.
8.2 Within two Business Days of the Move In Date, unless otherwise agreed in writing with Uniplaces, Uniplaces shall pay to the Accommodation Provider, subject to deductions for the Uniplaces Commission, the 1st Rental Payment and Holding Deposit (if applicable).
8.3 Uniplaces is not a member of any deposit protection scheme in respect of such 1st Rental Payments and will not be holding any damages deposit or performance deposit for the Accommodation Provider which they request from the User.
9.1 The Tenancy Agreement only comes into effect when the Accommodation Provider and the User agree the terms for the occupation of the Accommodation. The Tenancy Agreement shall be entered between a User and an Accommodation Provider and for the avoidance of doubt, Uniplaces shall not be a party to such agreement.
9.2 Uniplaces shall not be responsible or liable for any failure or deficiency in the performance of the Tenancy Agreement by the Accommodation Provider and/or for any defect in any Accommodation provided by the Accommodation Provider.
9.3 Uniplaces shall not be responsible or liable for any failure or deficiency in performance of any contract by the User, including, but not limited to, changes in Move In Date and/or move-out dates. The Accommodation Provider has the mechanisms to enforce any pre-agreed details (including Move In Date and move-out dates) with the User and thus, no additional payment or refund shall be or ever become due from Uniplaces to the Accommodation Provider.
On the date set out in the relevant Booking Confirmation, the User will move into the Accommodation. All Future Payments will be made directly to the Accommodation Provider. The listing for the Accommodation sets out what the Future Payments constitute. For any further clarification, the user should contact the Accommodation Provider.
11.1 In addition to and subject to the User’s rights to cancel under clause 7, a User may also cancel the booking in accordance with the cancellation policy chosen by the Accommodation Provider and as set out below.
11.2 Accommodation Providers may select ONE of the following cancellation policies. Once they have made a selection and notified Uniplaces, this policy will be in effect for all future bookings. If no selection is made, the “Moderate Cancellation Policy” will be applied by default. The Accommodation Provider gives Uniplaces irrevocable authority to commit the Accommodation Provider to the selected (or default) cancellation policy, to process (and if necessary refund) any 1st Rental Payment, and apply Uniplaces’ Commission, in the manner set out below.
11.3 A User is permitted to cancel in the following circumstances and according to the following terms:
(a) after a booking has been made and a Tenancy Agreement has been entered into in accordance with clause 9.1 and/or the User moved into the Accommodation, it cannot be cancelled except pursuant to the termination provisions contained in such Tenancy Agreement.
(b) Cancellation Policy: Flexible: before the Tenancy Agreement has been entered into by the User and Accommodation Provider but after the Accommodation Provider has accepted the Booking Request and after the User has made the 1st Rental Payment if the User notifies Uniplaces that he wishes to cancel:
(i) less than 15 days prior to the Contract Start Date, no refund will be due in respect of the 1st Rental Payment (and the booking will be cancelled);
(ii) between 15 days and 30 days prior to the Contract Start Date, Uniplaces will refund 50% of the 1st Rental Payment (and the booking will be cancelled); and,
(iii) more than 30 days prior to the Contract Start Date, Uniplaces will refund 100% of the 1st Rental Payment (and the booking will be cancelled).
With respect to clause 11.3(b)(i), the Accommodation Provider shall, in case of cancellation, receive the balance of the 1st Rental Payment after the Uniplaces Commission has been deducted and with respect to clause 11.3(b)(ii), the Accommodation Provider shall, in case of cancellation, receive 50% of the 1st Rental Payment after Uniplaces’ Commission has been deducted.
(c) Cancellation Policy: Moderate: before the Tenancy Agreement has been entered into by the User and Accommodation Provider but after the Accommodation Provider has accepted the Booking Request and after the User has made the 1st Rental Payment if the User notifies Uniplaces that he wishes to cancel:
(i) less than 30 days prior to the Contract Start Date, no refund will be due in respect of the 1st Rental Payment (and the booking will be cancelled);
(ii) between 30 days and 60 days prior to the Contract Start Date, Uniplaces will refund 50% of the 1st Rental Payment (and the booking will be cancelled); and
(iii) more than 60 days prior to the Contract Start Date, Uniplaces will refund 100% of the 1st Rental Payment (and the booking will be cancelled).
With respect to clause 11.3.(c)(i), the Accommodation Provider shall, in case of cancellation, receive the 1st Rental Payment that is left after the Uniplaces Commission has been deducted and with respect to clause 11.3.(c)(ii), the Accommodation Provider shall, in case of cancellation, receive 50% of the 1st Rental Payment that is left after Uniplaces’ Commission has been deducted.
(d) Cancellation Policy: Strict: before the Tenancy Agreement has been entered into by the User and Accommodation Provider but after the Accommodation Provider has accepted the Booking Request and after the User has made the 1st Rental Payment if the User notifies Uniplaces that it wishes to cancel:
(i) less than 30 days prior to the Contract Start Date, no refund will be due in respect of the 1st Rental Payment (and the booking will be cancelled);
(ii) between 30 days and 90 days prior to the Contract Start Date, Uniplaces will refund 50% of the 1st Rental Payment (and the booking will be cancelled); and
(iii) more than 90 days prior to the Contract Start Date, Uniplaces will refund 100% of the 1st Rental Payment (and the booking will be cancelled).
With respect to clause 11.3.(d)(i), the Accommodation Provider shall, in case of cancellation, receive the 1st Rental Payment that is left after the Uniplaces commission has been deducted and with respect to clause 11.3.(d)(ii), the Accommodation Provider shall, in case of cancellation, receive 50% of the 1st Rental Payment that is left after the Uniplaces Commission has been deducted.
(e) Cancellation Policy: Non-refundable: before the Tenancy Agreement has been entered into by the User and Accommodation Provider but after the Accommodation Provider has accepted the Booking Request and after the User has made the 1st Rental Payment if the User notifies Uniplaces that it wishes to cancel no refund will be due in respect of the 1st Rental Payment (and the booking will be cancelled).
With respect to clause 11.3.(e), the Accommodation Provider shall, in case of cancellation, receive the 1st Rental Payment that is left after the Uniplaces Commission has been deducted.
11.4 For the avoidance of doubt, if a booking is cancelled by a User in accordance with this clause 11, Uniplaces will not refund the One-time Service Fee.
12.1 Uniplaces has confidence that the Users who use its Services will remain in occupation of their Accommodation for the duration of their Term. This confidence stems from the fact Uniplaces undertakes various background checks on the Users, which include, but are not limited to, Uniplaces:
(a) obtaining the User’s full name, phone number, and country of residence. However, Uniplaces does not conduct checks on the immigration status of Users as part of these background checks and Accommodation Providers are advised to undertake whatever checks as to the immigration status of any User are required in the country that the Accommodation is located in;
(b) obtaining additional information about the User, for example, whether the User is an undergraduate, postgraduate or language school student and, on an optional basis, what university or school the User will be attending; and
12.2 As a result of the confidence we derive from carrying out such checks, and our confidence in our ability to re-book vacant Accommodation swiftly, we are willing to offer the following re-booking guarantee to certain Accommodation Providers. In order for an Accommodation Provider to receive the benefit of such guarantee, Uniplaces will need to specifically agree to provide such service to the Accommodation Provider which Uniplaces will communicate to the Accommodation Provider via email. If Uniplaces does not do so, then this clause 12 shall not apply. The re-booking guarantee takes effect from the User’s “booking start date” (as specified by Uniplaces) and ends one month prior to the end of the relevant Term and is as follows:
(a) following the Move In Date, if a User permanently ceases to occupy Accommodation that has been booked through Uniplaces, then the Accommodation Provider authorises Uniplaces (subject to these Terms of Service) to, and Uniplaces shall, immediately re-book the Accommodation (for a period equal to or longer than the remainder of the Term);
(b) provided that the Accommodation Provider has complied with the remainder of this clause 12, until the earlier of such time as Uniplaces re-lets the Accommodation or the expiry of the Term, Uniplaces shall pay to the Accommodation Provider (as the Accommodation Provider’s sole remedy for Uniplaces being unable to re-let the Accommodation) an amount equivalent to the daily rent (after the exhaustion of any credit held by the Accommodation Provider relating to the 1st Rental Payment, advance rent and/or deposit) that from time to time falls due to the Accommodation Provider under the Tenancy Agreement; and
(c) Uniplaces shall have sole discretion to re-let the Accommodation to such person and with such a discount to the current rent as Uniplaces considers reasonable and commercially appropriate to obtain a prompt re-letting of the Accommodation for the remainder of the Term. However, if Uniplaces re-lets the Accommodation with a discount to the monthly rent of in excess of five percent of the rent paid by the previous User, then Uniplaces shall continue to pay the excess only (in accordance with clause 12.3) for the remainder of the Term.
12.3 The first payment under clause 12.2(b) or (c) shall be made on or around the first Business Day of the calendar month that falls following the expiry of the period of 60 days that starts on the date that Uniplaces receives a valid and appropriately substantiated claim for such a payment from the Accommodation Provider. Thereafter, Uniplaces shall make such payment monthly in arrears on or around the first Business Day of each month.
12.4 Uniplaces shall have no obligation to reimburse any rent under clause 12.2(b) or (c) to the extent that such rent is in excess of the market rate for a property of the size and quality of the Accommodation in the location in which it is located, in each case as reasonably determined by Uniplaces.
12.5 If the Accommodation Provider:
(a) re-lets the Accommodation without using Uniplaces;
(b) otherwise hinders or fails to facilitate the re-letting of the Accommodation by Uniplaces (including by keeping the Accommodation in the condition considered in clauses 12.6(h) (v) to (vii) below);
(c) receives payment of the rent by the User’s guarantor under the Tenancy Agreement; or
(d) fails to notify Uniplaces when the Accommodation has been re-let, then no sum shall be payable to the Accommodation Provider under clause 12.2(b) or (c).
12.6 In addition, no sum shall be payable under clause 12.2(b) or (c):
(a) in respect of any 1st Rental Payment, advance rent and/ or deposit that the Accommodation Provider collected or any initial rental payment that the Accommodation Provider failed to collect at the start of the Tenancy Agreement;
(b) as a result of any agreement between the Accommodation Provider and the User for the User to pay less rent or to cease or suspend paying rent as set out in the listing for the Accommodation;
(c) as a result of the User moving to another accommodation of the Accommodation Provider (or of any person or entity directly or indirectly connected to the Accommodation Provider) during the Term;
(d) unless the Accommodation Provider notifies Uniplaces in writing on our help.uniplaces.com form of the User ceasing to occupy the Accommodation and to pay rent within 14 days of such event occurring;
(e) unless the Accommodation Provider has first demanded in writing (which may include (but not be limited to) by email) payment of the relevant rent from the User and such rent remains outstanding more than seven days after the date that such demand was delivered to the User;
(f) in respect of:
(i) insurance premia, outgoings or utilities charges payable by the Accommodation Provider;
(ii) any sums that the Accommodation Provider is itself obliged to pay as rent or service charge to a superior Accommodation Provider or management company;
(iii) mortgage premia, interest, fees, or penalties payable by the Accommodation Provider to the Accommodation Provider’s funders; or
(iv) any rent that is agreed in a Tenancy Agreement that is in excess of the rent set out in the listing of the Accommodation;
(g) in respect of unpaid service charges, outgoings, fees, utilities charges, fines payable by the User under the Tenancy Agreement or the cost of any dilapidations or Accommodation repairs required by the Accommodation Provider at the termination or conclusion of any Tenancy Agreement;
(h) if the User ceases to occupy the Accommodation or cancels or terminates a Booking or Tenancy Agreement as a result of:
(i) the Accommodation Provider being in breach of these Terms of Service or the Tenancy Agreement;
(ii) the Accommodation Provider providing incorrect or misleading information about the Accommodation, or otherwise misrepresenting the Accommodation, to the User (whether through www.uniplaces.com or otherwise) prior to the start of the Tenancy Agreement;
(iii) the User cancelling the booking in accordance with the cancellation policy set out in these Terms of Service;
(iv) the original booking having been accepted by the Accommodation Provider by mistake or in error (and such mistake or error not being communicated in writing on our help.uniplaces.com form);
(v) the Accommodation not being available for occupancy by, or being inaccessible to, the User;
(vi) the Accommodation being: (i) in an unsafe or uninhabitable condition; or (ii) being in such a state of disrepair as to hinder the User’s use of the Accommodation; or (iii) due to any circumstance not within a party’s reasonable control, including without limitation:
(vii) the Accommodation Provider failing to remedy any defect in the Accommodation, or maintenance issue, that arises during the Term in such a manner as to hinder the User’s enjoyment of the Accommodation;
(viii) the Accommodation Provider encouraging, persuading, coercing or otherwise procuring the User to do so;
(ix) any joint action, arrangement or agreement with the Accommodation Provider that was made or entered into with the intent of enabling the Accommodation Provider to benefit, unjustly, from the payment provisions in clause 12.2(b) and (c); or
(x) if the User ceases to occupy the Accommodation, or cancels or terminates a booking or Tenancy Agreement, where the User has complained to Uniplaces, within 24 hours of the start of the Move In Date, regarding the condition of the Accommodation.
12.7 No sum shall be payable under this clause if the User or the Accommodation Provider has knowingly provided false information to Uniplaces at any time.
12.8 No sum shall be payable under this clause if the User does not move into the Accommodation on, or shortly after, the Move In Date (a “no show”).
12.9 Uniplaces shall be entitled, at any time and without notice, to inspect or permit a third party to inspect any Accommodation to which this clause 12 applies.
12.10 The User acknowledges that the re-booking service (and the accompanying obligations on Uniplaces under this clause 12) are intended to give the Accommodation Provider comfort that Accommodation will be occupied for the duration of the relevant Term:
(a) accordingly, this clause 12 does not excuse the User from performing its obligations under these terms or any Tenancy Agreement entered into with the Accommodation Provider, and the User shall reimburse Uniplaces for any and all sums paid by Uniplaces to an Accommodation Provider under or in connection with this clause 12 as a result of the User ceasing to (or purporting to cease to) permanently occupy any Accommodation during the Term;
(b) if Uniplaces makes any payments, or payment is demanded from Uniplaces under this clause 12, the User shall pay to Uniplaces immediately on written demand by Uniplaces an amount (in the corresponding currency) equal to the full amount of such demand; and
(c) a certificate of Uniplaces as to the amount of any such payment shall be conclusive evidence (except in the case of fraud) that such payment was made by or demanded from Uniplaces and is accordingly payable in accordance with this clause 12 by the User. All payments by the User are to be made to Uniplaces without any deduction, set off or withholding whatsoever.
13.1 Uniplaces are willing to offer some Accommodation Providers the opportunity to join its Selection Programme. In order for an Accommodation Provider to receive the benefit of the Selection Programme, Uniplaces will need to agree to provide such a service to the Accommodation Provider which Uniplaces will communicate via a Selection Programme Email and the Accommodation Provider will need to agree to be a member of the Selection Programme within 4 days of the date of such Selection Programme Email, subject to these Terms of Service including this clause 13, by clicking the relevant “accept” button on the Accommodation Provider’s dashboard or the landing page on the Website. If the Accommodation Provider does not do this, or Uniplaces withdraws its offer before the Accommodation Provider accepts, this clause 13 shall not apply.
13.2 The Accommodation Provider’s membership of the Selection Programme will take effect from the date the Accommodation Provider accepts Uniplaces’ offer and ends on the Selection Programme End Date. For the duration of the Selection Programme:
(a) the Accommodation Provider will not market, advertise or accept any bookings through any other channel than the Website in respect of the Accommodation for the Blocked Period;
(b) Uniplaces will be able to accept a booking for the Accommodation that involves any period during the Blocked Period, including a booking that concludes after the expiry of the Blocked Period, and the Uniplaces Commission shall be calculated on the basis of the entire Booking Value of such booking;
(c) Uniplaces will have sole control over the acceptance and rejection of all Booking Requests made in respect of the Accommodation for the Blocked Period provided that the Accommodation Provider’s house rules (stated on the Website at the time of the Booking Request) are satisfied; and
(d) if the Accommodation Provider notifies Uniplaces of its desire to withdraw from the Selection Programme or cancels a booking accepted during the Selection Programme, then on request, the Accommodation Provider shall pay Uniplaces a sum equal to the Uniplaces Commission that would have been payable if a booking had been accepted during the Selection Programme for the entire Blocked Period and the Accommodation Provider’s membership of the Selection Programme shall be cancelled and the Blocked Period shall no longer apply.
(e) The Accommodation Provider allows Uniplaces, unilaterally, to change the indicated rent price (increasing or decreasing) of the exclusive property. However, if the Landlord becomes eligible, this should not affect the initially agreed Selection Programme Compensation;
(f) If the tenant cancels a booking before the move-in date (according to Uniplaces terms), Uniplaces shall hold the already received funds (deducted from any refund under the Cancelation policy), maintaining the commitment to pay the Compensation of the Selection Program, in case the circumstances established in clause 13.4 are verified;
(g) The Accommodation Provider must provide Uniplaces with an invoice, at the end of the selection programme, referring to the amount correspondent to the compensation, if the conditions for this transfer to happen are gathered. Uniplaces shall pay the amount invoiced within 30 days from receiving the respective invoice.
13.3 The Accommodation Provider shall ensure that all sums charged in relation to the Accommodation during the Blocked Period are the same as those listed on the Website at the time the Selection Programme Email was sent by Uniplaces.
13.4 Uniplaces shall pay the Accommodation Provider the Selection Programme Compensation within 15 days of the Selection Programme End Date if:
(a) no Booking Requests are accepted during the Selection Programme;
(b) all Booking Requests that are accepted during the Selection Programme are subsequently cancelled by the User; or
(c) Uniplaces cancels the Accommodation Provider’s membership of the Selection Programme, and in which case, the Compensation Sum may be reduced in accordance with clause 13.6.
(d) a Booking request is accepted during the Selection Programme, however the value of the rent obtained by the landlord in the first month of the Blocked period is less than the value of one month’s rent of the Accommodation (based on single occupancy and the rental price on the Website at the time Uniplaces sent the Selection Programme email).
13.5 In all circumstances not set out at clause 13.4, and if the User or the Accommodation Provider has (at any time) knowingly provided false information to Uniplaces or failed to correct the relevant listing information, the Selection Programme Compensation will not be paid.
13.6 Uniplaces will have the right to cancel the Accommodation Provider’s membership of the Selection Programme at any time. Should Uniplaces do so, Uniplaces may pay the Accommodation Provider a reduced Selection Programme Compensation in line with the “moderate” cancellation policy set out at clause 11.3 (c) . In this circumstance, the ‘Selection Programme End Date’ will be applied as the ‘Move In Date’. For example, 45 days prior to the Selection Programme End Date, Uniplaces would be able to terminate and only pay the Accommodation Provider 50% of the Selection Programme Compensation.
13.7 All Booking Requests that are accepted during the Selection Programme (unless clause 13.4(b) applies), shall be treated like any other Booking Confirmed in accordance with these Terms of Service, and Uniplaces Commission shall be paid accordingly.
13.8 A “moderate” cancellation policy, as set out at clause 11.3 (c), shall be applied to all bookings accepted during the Selection Programme.
13.9 The Accommodation Provider agrees to meet the User at the Accommodation (or to arrange for an appropriate person to meet the User at the Accommodation) on the date and time that the User requests to move into the Accommodation.
13.10 During the Blocked Period, the Accommodation Provider shall not:
(a) move a User from the Accommodation to another property which is owned or managed by the Accommodation Provider (or any person or entity directly or indirectly connected to the Accommodation Provider) without the express consent of Uniplaces and the User;
(b) advertise, market, or accept a booking on, another rental property of a similar type to that of the Accommodation which the Accommodation Provider owns or controls for a lower rental price than that of the Accommodation, without the prior written consent of Uniplaces, not to be unreasonably withheld or delayed; or
(c) enter into any joint action, arrangement or agreement with a User that was made or entered into with the intent of enabling the Accommodation Provider to benefit, unjustly, from the Selection Programme.
13.11 The Accommodation Provider shall not allow the cancellation of a paid booking relating to the Accommodation without the written consent of Uniplaces. For the avoidance of doubt if the Accommodation Provider agrees to refund a User despite the User not being entitled to a refund under the “moderate” cancellation policy, then no Selection Programme Compensation payment will be payable.
13.12 The Accommodation Provider must notify Uniplaces immediately of any complaint received from a User in respect of the Accommodation.
13.13 Uniplaces shall be entitled, at any time and without notice, to inspect or permit a third party to inspect any Accommodation to which this clause 13 applies.
13.14 The Accommodation Provider agrees that by clicking the “accept” button on the Accommodation Provider’s dashboard or landing page on the Website, it has electronically signed these Terms of Service and in particular, this clause 13, and therefore:
(a) the Accommodation Provider shall be integrally bound to this clause 13 by means of such electronic signature; and
(b) the electronic signature will be considered as proof of the authorship and integrity of this clause 13, granting it evidentiary value.
13.15 Uniplaces reserves the right to cancel the Accommodation Providers Membership of the Uniplaces’ Selection Programme within 15 days of the date the Accommodation Provider accepts Uniplaces’ offer to join the Selection Programme. In this situation no Selection Programme compensation shall be payable.
14.1 In making any Booking payment after being accepted by the Accommodation Provider and authorising the One-time Service Fee, 1st Rental Payment (and the Holding Deposit, if applicable) in respect of selected Accommodation, the User agrees that it shall not seek to circumvent Uniplaces by trying to make (or in fact making) a booking with the Accommodation Provider directly and notifying us that you have decided not to make a booking.
14.2 In using the Website and/or the Services and/or accepting any introduction of a User in respect of selected Accommodation, the Accommodation Provider agrees that it shall not seek to circumvent Uniplaces by trying to make (or in fact making) a booking with the User directly and notifying us that the User has decided not to make a booking.
14.3 By downloading and/or using the Website, you agree not to upload, post, email or otherwise send or transmit any material that contains viruses, Trojan horses, worms or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with the Services or Website.
14.4 You agree and undertake to keep your username and password confidential, not to disclose your password to any other person and not to permit any other person to log in to the Website using your username and password.
14.5 You agree not to interfere with the servers or networks connected to the Website or to violate any of the procedures, policies or regulations of networks connected to the Website, including these Terms of Service. You also agree not to:
(a) attempt to reverse engineer or sell, export, license, modify, copy, distribute or transmit the Website to any third party, or jeopardize the correct functioning of the Website, or otherwise attempt to derive the source code of the software (including the tools, methods, processes and infrastructure) that enables or underlies the Website;
(b) attempt to gain access to secured portions of the Website to which you do not possess access rights;
(c) impersonate any other person while using the Services or Website;
(d) conduct yourself in a vulgar, offensive, harassing or objectionable manner while using the Website;
(e) resell or export the software associated with the Website;
(f) use the Website to generate unsolicited advertisements or spam; or
(g) use any automatic or manual process to search or harvest information from the Website, or to interfere in any way with the proper functioning of the Website.
15.1 In providing you with access to the Website, Uniplaces reserves the following rights, and in accessing, browsing or otherwise using the Website you grant to Uniplaces and agree that Uniplaces shall have the following rights:
(a) the right to refuse or withdraw your access to the Website in accordance with applicable laws for any reason at any time (with or without notice) if in Uniplaces’ sole and absolute discretion you violate or breach any of these Terms of Service;
(b) the right to suspend, amend or disable your profile without giving you notice or any reason;
(c) the right to amend or update the Website, fees, billing methods or these Terms of Service from time to time; and
(d) the right to report you to the police or other judicial body if Uniplaces believes in its sole and absolute discretion that your conduct (whether in using the Website, our Services or otherwise) is unlawful.
16.1 Uniplaces and/or its licensor(s) are the sole owners of the Website, which includes any software, domains, and content made available through the Website. The Website is protected by UK and International copyright and other intellectual property laws.
16.2 Without limitation, this means that you may not sell, export, license, modify, copy, distribute or transmit the Website (or any part of it) or any material provided through the Website without Uniplaces’ prior express written consent.
16.3 We grant you a royalty free, non-exclusive, non-transferable, revocable, worldwide licence to use our intellectual property rights in the Services and the Website solely to the extent necessary to allow you to participate in the Service. Any unauthorised use of the Website will result in the automatic termination of the limited licence granted by us. Uniplaces reserves the right to terminate the limited licence without notice at any time following an unauthorised use by you of the Website.
16.4 Uniplaces and its graphics, logos, icons and service names related to the Website are registered and unregistered trademarks or trade dress of Uniplaces. They may not be used without Uniplaces’ prior express written permission.
16.5 You agree that Uniplaces owns the copyright for any content, whether textual, graphic, photographic or video, that it creates and publishes on its Website and you must not sell, export, license, modify, copy, distribute or transmit this content to any third party.
16.6 You grant Uniplaces a royalty free, non-exclusive, non-transferable, irrevocable, worldwide licence to use your intellectual property rights solely to the extent necessary to allow Uniplaces to provide the Services to you. For clarity, such use might include such matters as displaying your name and logo next to an Accommodation listing, or providing a link to your website.
16.7 Additionally, you grant us a royalty free, non-exclusive, non-transferable, irrevocable during the term of this Agreement, worldwide licence to use your intellectual property rights in your name, logo and brand get-up (your “Brand”) for the purposes of promoting the Service by means of referring on the Website and in our public statements and publicity material to the fact of your participation in the Service, provided that in doing so we use reasonable efforts to ensure that we do not do anything which damages the goodwill in your Brand.
16.8. You shall reimburse us on demand in respect of any costs, damages or expenses that might arise as a result of, or in connection with, any alleged or actual infringement of any third party's intellectual property or other rights, arising out of Uniplaces’ use of information submitted by you on the Website.
Whilst we have implemented commercially reasonable technical and organisational measures to secure your personal information and user content from unauthorised use, we cannot guarantee that unauthorised third parties will never be able to defeat those measures. You acknowledge that you provide your personal information and user content at your own risk.
By downloading and/or using the Website and/or material provided through the Website, you consent to receiving electronic communications and notices from Uniplaces. You agree that any notice, agreement, disclosure or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing. You have the right to ask us not to process your personal data for such marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at help.uniplaces.com.
You provide us with information when you register on the Website. We also collect information both relating to you (for example on your usage history and your preferences for certain kinds of offer) and to users of the Website and the Services in general. Any information that you submit or that we collect when you are using the Website or Services is subject to our Cookie Policy which you can find here, the terms of which are hereby incorporated into these Terms of Service.
20.1 You agree that Uniplaces is free to use comments, information (except personal information) or ideas contained in any communication you may send to Uniplaces without compensation, acknowledgement or payment to you for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products and services and creating, modifying or improving the Services or Website or other products or services. For the avoidance of doubt, all such information will be deemed by Uniplaces to be non-confidential and non-proprietary, and you agree that such information may be used by us without any limitation whatsoever.
20.2 You agree that any information published by you on the Website may be public information and that other users of the Website will be able to view and comment on such information. You can classify some information as public information and some information as private information. Public information will appear on your profile page.
20.3 You agree that Uniplaces is free to republish and make use of any information, including but not limited to, text and images, that you publish on the Website. Our use may include, but is not limited to, reposting your Accommodation listing on other websites such as OLX, Gumtree, Craigslist and Idealista. You agree that Uniplaces has the right not to acknowledge you as the source of such information and/ or creator of such content. In general however, we will make an attempt to provide a link back to your page when posting content on other third party sites. You hereby irrevocably waive all your moral rights to any content posted by you on the Website. You confirm that you have all necessary rights and consents to share any such information that may be owned by a third party which you may post on the Website.
21.2 This clause 21.2 only applies if you are a business and not a consumer. Subject to clause 21.4, Uniplaces, its shareholders, directors, officers, employees or agents shall not be liable (jointly or severally) to you for:
(a) loss of profits, business or revenue;
(b) loss or corruption of data, information or software;
(c) loss of business opportunity;
(d) loss of anticipated savings;
(e) loss of goodwill; or
(f) any indirect or consequential loss, arising out of or in connection with the Services and/or Website or these Terms of Service, and whether or not advised of the possibility of damage.
21.3 This clause 21.3 only applies if you are a consumer. If Uniplaces fails to comply with these Terms of Service, Uniplaces is responsible for loss or damage you suffer that is a foreseeable result of Uniplaces’ breach of these Terms of Service or our negligence, but Uniplaces is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and Uniplaces at the time we entered into this contract. Uniplaces provides the Services for domestic and private use. Uniplaces has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
21.4 Uniplaces does not seek to exclude liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation on the part of Uniplaces.
21.5 From time to time you may use or access services, promotions and websites of third parties (including without limitation Accommodation Providers). In using or accessing third party services, promotions and websites, you agree to be bound by the terms of service of such third parties governing their services, promotions and websites and hereby acknowledge that we shall not be responsible for the provision of services, accuracy of promotions or content of websites belonging or operated by third parties.
21.6 From time to time Uniplaces may run promotions or incentives for the benefit of our Website visitors, potential customers and customers. Uniplaces reserves the right to modify or remove these promotions at any time and may cancel any benefits or monetary payments owed to people who have not yet redeemed part or all of the benefit owed to them under the promotion. Please have a look at our FAQ’s, which you can find here, in respect of such promotions.
21.7 You acknowledge and agree that Uniplaces is not responsible for the accuracy of any information published on the Website by users and does not warrant that any information appearing on the Website is accurate, true or complete. Uniplaces specifically excludes liability for any loss, harm, distress or damage suffered by you or any third party as a result of inaccurate information appearing on the Website.
21.8 If any applicable authority holds any portion of this section to be unenforceable, then liability will be limited to the fullest possible extent permitted by applicable law.
If you are a business, you agree to indemnify and hold Uniplaces and its related companies, and each of their respective shareholders, directors, officers, employees, agents, merchant partners and professional affiliates harmless from and against any third-party claim or cause of action, including reasonable attorneys' fees and court costs, arising, directly or indirectly, out of your use of the Services and/or Website or your violation of any law or the rights of any third party.
23.1 You agree that these Terms of Service and any claim, dispute or controversy arising out of in connection with these Terms of Service or their subject matter or formation (including non-contractual disputes or claims), the Services, the Website, Uniplaces’ advertising or any related transaction between you and Uniplaces shall be governed by and construed in accordance with English law.
23.2 Any dispute or claim arising out of or in connection with such matters (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer and reside outside of England and Wales, you will be given no less protection than that afforded to you by your local jurisdiction.
23.3 If you are a consumer and reside outside of England and Wales, you will be given no less protection than that afforded to you by your local jurisdiction.
Uniplaces may change or discontinue the Services and/or Website at any time without prior notice. We reserve the right to terminate these Terms of Service for any reason, without notice, and these Terms of Service shall automatically terminate in the event that you violate any of the Terms of Service set forth herein (without prejudice to our accumulated rights against you). In the event of any termination, you will immediately cease use of the Services and Website.
25.1 Uniplaces is a member of the Property Redress Scheme. Further information about the scheme is available at https:https://www.theprs.co.uk//.
25.2 If you wish to complain about Uniplaces, you must first follow our internal complaints procedure, as detailed in the Refund Policy section of our Website. If this is unsuccessful you may refer your complaint to the Property Redress Scheme after 8 weeks of your complaint being registered with Uniplaces.
26.1 These Terms of Service are agreed between you and us. No person shall have any rights under or in connection with these Terms of Service under the Contracts (Rights of Third Parties) Act 1999.
26.2 If any court or competent authority decides that any term of these Terms of Service is held to be invalid, unlawful or unenforceable to any extent, such term shall, to that extent only, be severed from the remaining terms, which shall continue to be valid to the fullest extent permitted by law.
26.3 Headings are for reference purposes only and in no way define, limit, construe or describe the extent or scope of such section.
26.4 Our failure to enforce any provision of these Terms of Service shall not constitute a waiver of that or any other provision and will not relieve you from the obligation to comply with such provision.
26.5 You are not permitted to assign, transfer, charge, sub-contract or deal in any other manner with all or any of your rights under these Terms of Service without our prior express written consent.
26.6 These Terms of Service and Cookie Policy constitute the entire agreement between you and Uniplaces and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understanding between us, whether written or oral, relating to its subject matter.
Uniplaces Limited is a company registered in England and Wales with registration number 08674633, whose registered office is at 107-111 Fleet Street, London, EC4A 2AB, United Kingdom. Uniplaces VAT number is GB 202 2913 56.
For more information about how to contact Uniplaces, please see here.
(Complete and return this form only if you wish to cease to use our booking services)
To Uniplaces Limited
107-111 Fleet Street
London
EC4A 2AB
United Kingdom
help.uniplaces.com
I hereby give notice that I cancel my registration with your website.
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
1.1 Our refund policy applies if one of the 3 following options occurs:
(a) A User decides to cancel the booking (after the Booking Request is accepted by the Accommodation Provider). The Refund Policy depends on the Cancellation Policy applicable to the booked Accommodation, displayed on each listing, as stated in our Terms of Service;
(b) An Accommodation Provider decides to cancel the Booking (after Booking Request is accepted by the Accommodation Provider): the User is entitled to a full refund, in this case 100%, of the 1st Rental Payment, One-time Service Fee and Holding Deposit (if applicable); or
(c) A User submits a complaint and after assessment by Uniplaces, it is deemed to be valid.
1.2 For a complaint to be valid under 1.1 (c) of our Refund Policy, the User must ensure that all the following conditions are adhered to:
(i) The complaint falls within one or more of the "Covered Circumstances" (as defined in 1.3);
(ii) The User paid for their accommodation on the Uniplaces Website. For the avoidance of doubt Uniplaces is not liable to the User in respect of any payments made outside of the Uniplaces Website;
(iii) The User took all the appropriate steps to resolve the issue with the Accommodation Provider;
(iv) The complaint is submitted by the User that made the Booking Request and not by a third party;
(v) The User notifies Uniplaces within 24 hours after the Move In Date of such complaint and cooperates fully with Uniplaces;
(vi) The user has not directly or indirectly caused the circumstance which is the basis of your claim (including but not limited to action, omission or negligence on the part of the User);
(vii) The User provides us with compelling evidence (photographs, video, or other evidence) that their claim falls within the "Covered Circumstances" (as defined in 1.3);
(viii) The User sends a written claim to Uniplaces with proof of identification and a detailed description of the circumstances surrounding the claim;
(ix) The complaint is submitted via email to customercare@uniplaces.com or through the Help Center on the Website.
1.3 In respect of clause 1.2 the following situations are deemed to constitute “Covered Circumstances”:
(a) Invalid Advertisement: it is not legal for the Accommodation Provider to enter into a Tenancy Agreement in respect of the Accommodation;
(b) Inaccessible Accommodation:The User has paid for the Accommodation in accordance with the Terms of Service, and has complied with the Accommodation Provider’s requirements as stipulated at the time of the Booking Request, but the User has been denied entry to the Accommodation as a result of intentional and wrongful conduct of the Accommodation Provider (which is deemed to include Accommodation Providers bankruptcy, insolvency or fraudulent activity), or the Accommodation is not available for rent. The User will not be compensated by Uniplaces for any delay in accessing the Accommodation during the rental period;
(c) Misrepresented Accommodation: the Accommodation has material differences or defects (as defined in Section 1.3) compared with the advertised Accommodation, and :the user is unable to rent the Accommodation as intended. The meaning of “material differences or defects” shall be determined in Uniplaces sole discretion and, among other exceptions, it shall not cover minor differences in the location of the Property advertised and the actual location of the Property; the presence or availability of local attractions or specific means of transportation; or any other external factors related to the surroundings of the property.
1.4 In respect of a complaint, Uniplaces shall complete the assessment of its validity in a reasonable time frame and will keep the User informed of any decisions or additional documentation required to process the claim. Where additional documentation is requested from the User, this must be provided without undue delay.
1.5 Uniplaces has sole discretion to make decisions regarding the claim (including the amount to be refunded to the User if applicable) and these decisions shall be final and binding on the User." For the avoidance of doubt, Uniplaces will not consider making a refund where the User is in material breach of the Terms of Service.
This page is designed to help you understand why and how we use personal data.
By personal data we mean information that relates to a living individual and can identify or be identified with that individual.
Uniplaces provides an online accommodation booking service, exclusive to university students, which allows them to browse through thousands of properties around the world.
To do so, we have relationships with tenants, landlords, affiliates (referrers and/or partner organisations) and our suppliers. We process different personal data for each of those categories of person, and we do so for different purposes.
1. Who operates Uniplaces and how do I contact them?
The data controller of your information is Uniplaces Limited, a company with headquarters in London and Lisbon.
We are limited company registered in England with the company number 8674633 and our registered address is Uniplaces Limited, 107-111 Fleet Street, London, EC4A 2AB, United Kingdom.
If you have any questions or concerns about the information on this page, or about what we do with personal data, you should email dataprotection@uniplaces.com, or to write to us at the above address, marked for the attention of the Chief Financial Officer.
2. How does Uniplaces use my personal data as a tenant?
In summary, we use personal data relating to tenants to:
2.1 How does Uniplaces use personal data to allow prospective tenants to easily search for properties?
As you use your Uniplaces account to book accommodation you will provide us with your desired location, the dates on which you wish to reside in the property and what your price range will be. Uniplaces will keep a record of this information and we will be able to present you with suggested properties that it believes match your criteria.
2.1.1 What personal data is used and where is it obtained from?
We obtain your preferred location(s), your budget and your preferred dates when you first sign up for the service and/or when you change your search criteria on the service.
2.1.2 What is our legal basis?
Our legal basis for retaining this information is our legitimate interest in ensuring that you are able to easily repeat your search for properties.
2.1.3 Who do we share personal data with for this purpose?
We do not share this data with anyone for this purpose, other than our suppliers where necessary for them to provide their service to us (see the “Who we share personal data with” section below).
2.2 How does Uniplaces use personal data to check whether the tenant is eligible to rent a property?
Landlords seeking to let their properties will have their own discretionary eligibility criteria for tenants.
2.2.1 What personal data is used and where is it obtained from?
When you submit your booking request, we ask for a biography, your nationality, age, occupation and gender.
2.2.2 What is our legal basis?
Our legal basis is that this process is a necessary preparatory step for the landlord to enter into a tenancy agreement with you.
Without this information, the landlord may not be able to consider entering into a tenancy agreement with you.
2.2.3 Who do we share personal data with for this purpose?
This information will be shared with the relevant landlord so that they can decide whether you meet their tenant criteria.
We may also share this data with our suppliers where necessary for them to provide their service to us (see the “Who we share personal data with” section below).
2.3 How does Uniplaces use personal data to provide management information to its partners?
Our affiliate programme allows our partners to refer prospective tenants to Uniplaces and potentially receive a commission payment for each tenant they introduce that goes on to make a booking. We therefore provide them with information relating to the number of people they have referred that have gone on to make a booking with Uniplaces.
2.3.1 What personal data is used and where is it obtained from?
When you make your booking, we ask for your place of work and/or study.
2.3.2 What is our legal basis?
Our legal basis is our legitimate interest in providing our affiliates with accurate information to support the commission payment due to them.
2.3.3 Who do we share personal data with for this purpose?
Your personal data will not be shared with affiliates, however aggregated data (e.g. a number of students) that does not identify you will be.
We may also share this data with our suppliers where necessary for them to provide their service to us (see the “Who we share personal data with” section below).
2.4 How does Uniplaces use personal data to ensure that the tenant is only offered properties that meet their access needs?
We understand that some of our tenants may have certain access requirements. Where provided, we use these details to help you find an appropriate property.
2.4.1 What personal data is used and where is it obtained from?
At the time of booking, we ask you to provide us with any information about any access requirements you have.
2.4.2 What is our legal basis?
Our legal basis is that this is a necessary preparatory step to you entering into a contract with the relevant landlord.
Without this information, the landlord would not be able to confirm that the property meets your requirements.
To the extent that this data is a special category of personal data (in that it may imply a medical condition), we rely on is explicit consent.
2.4.3 Who do we share personal data with for this purpose?
This information will be shared with the relevant landlord so that they can confirm whether or not the property meets your requirements.
We may also share this data with our suppliers where necessary for them to provide their service to us (see the “Who we share personal data with” section below).
2.5 How does Uniplaces use personal data to process payments from the tenant?
2.5.1 What personal data is used and where is it obtained from?
When you finalise a booking with us, we will collect payment details include name, billing address, credit card number, credit card expiry date and their card verification value number.
Uniplaces itself does not have access to this data as it is passed straight to our payment provider
2.5.2 What is our legal basis?
Our legal basis is that this processing is necessary for the performance of the contract between you and the landlord. Without this information it would not be possible to finalise your booking.
2.5.3 Who do we share personal data with for this purpose?
This data will be sent directly to our payment processor, (e.g. PayPal or Stripe) to ensure that monies are withdrawn from your account and deposited into ours, and then the landlord’s.
2.6 How does Uniplaces use personal data to follow-up on bookings which have been unable to proceed?
Where you booking does not go through, for instance because the landlord no longer has availability, we might contact you to help you find an alternative.
2.6.1 What personal data is used and where is it obtained from?
If we contact you, we may use your name, telephone number, email address, location, budget, preferred dates, date of birth, occupation, gender, details of nationality, place of work and/or study, biography and details of access requirements, if any.
All of this information is obtained from your original booking request.
2.6.2 What is our legal basis?
Our legal basis is our legitimate interest in ensuring tenants are able to find an alternative property when a booking falls through.
2.6.3 Who do we share personal data with for this purpose?
We do not share this data for this purpose, other than our suppliers where necessary for them to provide their service to us (see the “Who we share personal data with” section below).
2.7 How does Uniplaces use personal data for marketing?
Please see the “How does Uniplaces use personal data for marketing” section below.
2.8 How does Uniplaces otherwise use personal data in running its business?
Please see the “How does Uniplaces otherwise use personal data in running its business” section below.
3 How does Uniplaces use my personal data as a landlord?
In summary we use personal data relating to landlords:
You can find out more about how we do so by clicking on the relevant heading below.
3.1 How does Uniplaces use personal data to process payments to landlords?
When a tenant pays us for a booking, we pay the landlord amounts due, less our fees, by bank transfer.
3.1.1 What personal data is used and where is it obtained from?
We use the bank account details and billing address provided when you signed up to Uniplaces as a landlord.
3.1.2 What is our legal basis?
Our legal basis is that this processing is necessary to perform our contract with you. Without this information we would not be able to pay you.
3.1.3 Who do we share personal data with for this purpose?
We will share this information with our bank in order to process monies owed to you.
We may also share this data with our suppliers where necessary for them to provide their service to us (see the “Who we share personal data with” section below).
3.2 How does Uniplaces use personal data to administer bookings?
3.2.1 What personal data is used and where is it obtained from?
We will use the details provided by you when you created your account and/or added a property listing, including: name, phone number, address, room/property details, amenities, house rules, gender, age, family member details, pet details, whether you are a resident landlord, tenant preferences, property availability and any images or free text volunteered by you.
3.2.2 What is our legal basis?
Our legal basis is that this processing is necessary to perform our contract with you. Without this information we would not be able to publish your property listing.
3.2.3 Who do we share personal data with for this purpose?
We do not share this data for this purpose, other than our suppliers where necessary for them to provide their service to us (see the “Who we share personal data with” section below).
3.3 How does Uniplaces use personal data to verify the accuracy of information provided by the landlord?
We may, where we arrange a visit to take photographs of your property, provide personal data to the photographer to allow them to verify the accuracy of your listing.
3.3.1 What personal data is used and where is it obtained from?
We will use the details provided by you when you created your account and/or added the relevant property listing, including: name, phone number, address, room/property details, amenities, house rules, gender, age, family member details, pet details, whether you are a resident landlord, tenant preferences, property availability and any images or free text volunteered by you.
3.3.2 What is our legal basis?
Our legal basis is our legitimate interest in verifying that listings displayed on Uniplaces are accurate.
3.3.3 Who do we share personal data with for this purpose?
We share this data with the photographer who visits your property.
3.4 How does Uniplaces use personal data for marketing?
Please see the “How does Uniplaces use personal data for marketing” section below.
3.5 How does Uniplaces otherwise use personal data in running its business?
Please see the “How does Uniplaces otherwise use personal data in running its business” section below.
4 How does Uniplaces use my personal data as an affiliate?
We use personal data relating to affiliates:
You can find out more about how we do so by clicking on the relevant heading below.
4.1 How does Uniplaces use personal data to administer your affiliate status?
When you sign up as an affiliate, we will use your personal data to administer your affiliate status, including to give you access to our affiliate portal and track referrals you make.
4.1.1 What personal data is used and where is it obtained from?
We use the details you provide us when you sign up as an affiliate, and some information we generate using your unique tracking codes, for instance the number of prospective tenants you have referred and how many have gone onto make bookings.
4.1.2 What is our legal basis?
Our legal basis is that this processing is necessary to perform our contract with you. Without this information we would not be able to manage your affiliate relationship with us.
4.1.3 Who do we share personal data with for this purpose?
We do not share this data for this purpose, other than our suppliers where necessary for them to provide their service to us (see the “Who we share personal data with” section below).
4.2 How does Uniplaces use personal data to process payments to affiliates?
When a tenant that you have referred makes a booking, we may make a payment to you which we will do via bank transfer.
4.2.1 What personal data is used and where is it obtained from?
We use the bank account details and billing address provided when you signed up as an affiliate.
4.2.2 What is our legal basis?
Our legal basis is that this processing is necessary to perform our contract with you. Without this information we would not be able to pay you.
4.2.3 Who do we share personal data with for this purpose?
We will share this information with our bank in order to process monies owed to you.
We may also share this data with our suppliers where necessary for them to provide their service to us (see the “Who we share personal data with” section below).
4.3 How does Uniplaces use personal data for marketing?
Please see the “How does Uniplaces use personal data for marketing” section below.
4.4 How does Uniplaces otherwise use personal data in running its business?
Please see the “How does Uniplaces otherwise use personal data in running its business” section below.
5 How does Uniplaces use personal data for marketing?
In summary, regardless of whether you are a landlord, tenant or affiliate, we use personal data:
You can find out more about how we do so by clicking on the relevant heading below.
5.1 How does Uniplaces use personal data to market its services to tenants, landlords and affiliates via email, including sending its newsletter?
5.1.1 What personal data is used and where is it obtained from?
Where you are a tenant or landlord, we use the name and email address you provided when you signed up with Uniplaces.
Where you are a prospective affiliate, we use the name and email address you provided when you completed an enquiry form.
5.1.2 What is our legal basis?
When you are a tenant or landlord, our legal basis is our legitimate interest in marketing our service. We will only market similar services and we always offer the opportunity for you to opt-out at the time we collected your email address, and on each email we send thereafter.
When you are a prospective affiliate, we rely on your consent.
5.1.3 Who do we share personal data with for this purpose?
We do not share this data for this purpose, other than our suppliers where necessary for them to provide their service to us (see the “Who we share personal data with” section below).
5.2 How does Uniplaces use personal data to tailor marketing to the recipient’s likely interests?
We will use your personal data to send particular marketing campaigns to you based on attributes you have. For instance, if you are a tenant we might send a particular marketing campaign to a subset of our registered tenants based on their location preferences and budget.
5.2.1 What personal data is used and where is it obtained from?
We may use any of the information we hold about you for this purpose, but most typically we target our marketing based on your preferred location (if a tenant), the location of your properties (if a landlord) or your location (if an affiliate).
5.2.2 What is our legal basis?
Our legal basis is our legitimate interest in ensuring our marketing is delivered to those people most likely to follow through with our services, therefore reducing our cost conversion when marketing our service.
5.2.3 Who do we share personal data with for this purpose?
We do not share this data for this purpose, other than our suppliers where necessary for them to provide their service to us (see the “Who we share personal data with” section below).
5.3 How does Uniplaces use personal data to market its services to tenants, landlords and affiliates via telephone?
5.3.1 What personal data is used and where is it obtained from?
If you are a tenant, landlord or a current affiliate, we use the name and telephone number you provided when you signed up with Uniplaces.
If you are a prospective affiliate, we use the name and telephone number that either (a) you have given us
5.3.2 What is our legal basis?
Our legal basis is our legitimate interest in marketing our service. We will always screen your telephone number against relevant telephone preference services.
5.3.3 Who do we share personal data with for this purpose?
We do not share this data for this purpose, other than our suppliers where necessary for them to provide their service to us (see the “Who we share personal data with” section below).
5.4 How does Uniplaces use personal data to display advertising for particular demographics on advertising platforms?
Advertising platforms such as Google and Facebook allow us to target our advertisements to particular types of user, for instance based on their age, location and interests.
5.4.1 What personal data is used and where is it obtained from?
Adverts are targeted based on the personal data held by the relevant advertising network about you.
The advertising networks do not give us access this data, they only give us the ability to target our advertisements based on characteristics of a group such as age bracket or location.
5.4.2 What is our legal basis?
Our legal basis is our legitimate interest in ensuring our marketing is delivered to those people most likely to follow through with our service, therefore reducing our cost conversion when marketing our service.
You can object to this processing by changing your privacy settings on the relevant advertising network.
5.4.3 Who do we share personal data with for this purpose?
Uniplaces has no access to your demographic information, this is held by the relevant advertising platform (Facebook or Google).
5.5 How does Uniplaces use personal data to display adverts to particular data subjects?
As you use our service, our advertising networks (Google and Facebook) will monitor and record the pages you visit on our website via a tracking pixel or cookie so that we can ask the advertising networks to show you advertisements based on the pages you visited on our website.
For instance, we might ask Facebook to show a particular advert to users who have recently searched for accommodation in a particular city on our website.
5.5.1 What personal data is used and where is it obtained from?
We will include code within our website provided by the advertising networks that either places a cookie on your device, or that includes an invisible image, both of which allow the advertising network to display adverts to you based on the pages of our website that you have visited.
5.5.2 What is our legal basis?
Our legal basis is consent.
You can withdraw your consent at anytime by contacting us, or by changing your privacy settings on the relevant advertising network.
5.5.3 Who do we share personal data with for this purpose?
As the cookie or tracking pixel is set using the advertising networks’ code, this data is shared directly with them, and Uniplaces does not have direct access to it.
5.6 How does Uniplaces use personal data to create “look-a-like” audiences on advertising networks?
Uniplaces’ advertising networks (e.g. Google and Facebook) allow it to upload customer email addresses, which the advertising network will match with its own database.
The advertising network will look at the demographics of those people based on the data it holds, and allow Uniplaces to show adverts to people that share similar characteristics.
Uniplaces will always ask the advertising platform to exclude the people used to create the “look-a-like” audience from being displayed an advert targeted in this way.
5.6.1 What personal data is used and where is it obtained from?
We will use the email address you provided to us when signing up on Uniplaces.
5.6.2 What is our legal basis?
Our legal basis is our legitimate interest in ensuring our marketing is delivered to those people most likely to follow through with a booking, therefore reducing our cost conversion when marketing our service.
You can object to this processing by changing your privacy settings on the relevant advertising network.
5.6.3 Who do we share personal data with for this purpose?
This data is shared with our advertising networks (Google and Facebook) for this purpose.
6 How does Uniplaces use my personal data as a supplier?
6.1 How does Uniplaces use personal data to procure and manage services provided by suppliers?
6.1.1 What personal data is used and where is it obtained from?
We may use all personal data we receive from you, for instance name, address, email address, telephone number and, except where an employee of corporate suppliers: bank account details, details of payments made and received and contracts.
We will also generate personal data about you, for instance internal correspondence about your performance.
6.1.2 What is our legal basis?
Our legal basis is our legitimate interest in managing our relationship with you as a supplier.
6.1.3 Who do we share personal data with for this purpose?
We do not share this data for this purpose, other than our suppliers where necessary for them to provide their service to us (see the “Who we share personal data with” section below).
7 How does Uniplaces use my personal data as a job applicant?
If you apply for a job at Uniplaces, we may use your personal information:
You can find out more about how we do so by clicking on the relevant heading below.
7.1 How does Uniplaces use personal data correspond with you in relation to your application?
7.1.1 What personal data is used and where is it obtained from?
We will keep emails, letters and records of telephone conversations sent/made to and received from you.
7.1.2 What is our legal basis?
Our legal basis is that this processing is a necessary preparatory step to entering into a contract of employment with you.
7.1.3 Who do we share personal data with for this purpose?
This information has no intended recipient. We will retain this information.
We may also share this data with our suppliers where necessary for them to provide their service to us (see the “Who we share personal data with” section below).
7.2 How does Uniplaces use personal data to assess your suitability for the role you have applied for?
Uniplaces keeps a record of your application, including your application itself, interview notes, references and other information collected during the application process in order to consider your application.
7.2.1 What personal data is used and where is it obtained from?
Uniplaces keeps a record of your application, including your application itself (obtained from you or through an agent, interview notes (created by our staff), references (obtained from the referees listed in your application) and other information collected during the application process.
7.2.2 What is our legal basis?
The processing of this personal data is a necessary preparatory step to possibly entering into a contract of employment with you. Without this processing, we would not be able to proceed with your application.
Where your application file contains special categories of personal data, our legal basis is explicit consent.
7.2.3 Who do we share personal data with for this purpose?
We may share this data to the extent necessary to request references from the referees you listed in your application.
We may also share this data with our suppliers where necessary for them to provide their service to us (see the “Who we share personal data with” section below).
7.3 How does Uniplaces use personal data to confirm your eligibility to work?
7.3.1 What personal data is used and where is it obtained from?
A photocopy of your ID document, including a visa if relevant, taken from an original you have provided to us.
7.3.2 What is our legal basis?
Our legal basis is that the processing is necessary to comply with legal obligations imposed on us.
To the extent that the data includes special categories of data, our legal basis is that the processing is necessary to comply with a legal obligation in the context of employment law.
7.3.3 Who do we share personal data with for this purpose?
We do not generally share this data for this purpose unless requested by a relevant authority and with our suppliers where necessary for them to provide their service to us (see the “Who we share personal data with” section below).
8 How does Uniplaces otherwise use personal data in running its business?
In summary, regardless of whether you are a landlord, tenant or affiliate, we use personal data:
You can find out more about how we do so by clicking on the relevant heading below.
8.1 How does Uniplaces use personal data to allow you to log in to the Uniplaces website?
8.1.1 What personal data is used and where is it obtained from?
We will use the email address and password you provided when you signed up for Uniplaces, or alternatively if you registered via a social media account, we’ll use the authorisation token we receive from that social media platform.
8.1.2 What is our legal basis?
Our legal basis is our legitimate interest in authenticating our users.
8.1.3 Who do we share personal data with for this purpose?
We do not share this data for this purpose, other than our suppliers where necessary for them to provide their service to us (see the “Who we share personal data with” section below).
8.2 How does Uniplaces use personal data to allow you to verify the identity of either the landlord or tenant?
8.2.1 What personal data is used and where is it obtained from?
We will use the name you provided to us when you signed up for Uniplaces.
8.2.2 What is our legal basis?
Our legal basis is our, the tenant’s and the landlord’s legitimate interest in ensuring the tenant and landlord are dealing with the correct person on check in.
8.2.3 Who do we share personal data with for this purpose?
We will share the tenant’s name with the landlord, and the landlord’s name with the tenant.
We may also share this data with our suppliers where necessary for them to provide their service to us (see the “Who we share personal data with” section below).
8.3 How does Uniplaces use personal data to follow-up on abandoned bookings and listings?
8.3.1 What personal data is used and where is it obtained from?
Where you only partially complete a booking or listing.
8.3.2 What is our legal basis?
Our legal basis is our legitimate interest in reducing the "
8.3.3 Who do we share personal data with for this purpose?
We do not share this data for this purpose, other than our suppliers where necessary for them to provide their service to us (see the “Who we share personal data with” section below).
8.4 How does Uniplaces use personal data to obtain feedback from tenants and landlords about its services?
We use a third party partner, Trust Pilot, to collect reviews about our service.
8.4.1 What personal data is used and where is it obtained from?
We will use the name and email address you provided when signing up for Uniplaces.
8.4.2 What is our legal basis?
Our legal basis is our legitimate interest in receiving feedback and improving our service.
8.4.3 Who do we share personal data with for this purpose?
Uniplaces will share this information with TrustPilot, who will send you an invitation to complete a review on our behalf.
8.5 How does Uniplaces use personal data to ask tenants, landlords and affiliates to complete surveys for market research purposes?
8.5.1 What personal data is used and where is it obtained from?
We use the name and email address provided to us when you signed up on Uniplaces.
8.5.2 What is our legal basis?
Our legal basis is our legitimate interest of obtaining feedback from our users in order to improve the service we offer.
8.5.3 Who do we share personal data with for this purpose?
Uniplaces will share this information with its customer survey partner, who will send you an invitation to complete a review on our behalf.
Our survey partner will then collect responses and share aggregated information with us that does not identify you.
8.6 How does Uniplaces use personal data to maintain its financial records?
8.6.1 What personal data is used and where is it obtained from?
We generate records of payments made to and from you.
8.6.2 What is our legal basis?
Our legal basis is that the processing is required to comply with legal obligations imposed on us by law and by government agencies like HMRC.
8.6.3 Who do we share personal data with for this purpose?
We may share this information with HMRC, but otherwise we will only share this data with our suppliers where necessary for them to provide their service to us (see the “Who we share personal data with” section below).
8.7 How does Uniplaces use personal data to train its staff?
8.7.1 What personal data is used and where is it obtained from?
We record in-bound and out-bound telephone calls.
8.7.2 What is our legal basis?
Our legal basis is our legitimate interest in training our staff. We will always ensure a telephone recording does not have sensitive information within before using it for training purposes.
8.7.2 Who do we share personal data with for this purpose?
We do not share this data for this purpose, other than our suppliers where necessary for them to provide their service to us (see the “Who we share personal data with” section below).
8.8 How does Uniplaces use personal data to deal with queries and complaints?
8.8.1 What personal data is used and where is it obtained from?
We may use any personal data we hold about you to deal with queries and complaints, but typically this will include booking details, correspondence between us, and information we generate in investigating your query or complaint.
8.8.2 What is our legal basis?
Our legal basis is our legitimate interest in ensuring queries and complaints are resolved.
Without this processing, we would not be able to address your query or complaint.
8.8.3 Who do we share personal data with for this purpose?
We do not share this data for this purpose, other than our suppliers where necessary for them to provide their service to us (see the “Who we share personal data with” section below).
8.9 How does Uniplaces use personal data to bring or defend legal claims?
8.9.1 What personal data is used and where is it obtained from?
We may use any of the personal data we hold about you to bring or defend legal claims, including correspondence, telephone recordings, payment records and details of services we supplied to you or that you supplied to us.
8.9.2 What is our legal basis?
Our legal basis is our legitimate interest in bringing and defending potential legal claims.
8.9.3 Who do we share personal data with for this purpose?
We may share this data with external advisors for the purposes of obtaining advise from them in relation to a claim.
9 How long does Uniplaces keep personal data for?
10 Who does Uniplaces share personal data with?
Internally, Uniplaces may grant access to personal data for the purposes of staff training so that they may carry out their role.
Externally, Uniplaces may share personal data with third parties for specific purposes, as set out in the sections above. It may also from time to time share personal data with the following categories of recipients:
its service providers, for instance:
the companies that host and manage our IT infrastructure
companies that provide us with cloud based IT systems, such as our CRM system or email delivery system
its external advisors, for instance IT consultants, accountants and lawyers.
Where we share personal data with service providers we will always ensure that the service provider is committed contractually to only use personal data in compliance with Uniplaces’ instructions and data protection law
its regulators, law enforcement, intelligence services and other government authorities, where they require us to do so
potential buyers of or investors in our business where necessary in connection with a due diligence exercise, under appropriate confidentiality arrangements (such as NDA).
11 Does Uniplaces transfer personal data outside of the European Economic Area?
Uniplaces generally stores and processes personal data inside the European Economic Area.
However, in some circumstances its service providers may transfer personal data outside the European Economic Area.
Where they do so, Uniplaces’ requires its service providers to do so in compliance with data protection law, typically requiring them to enter into standard contractual clauses approved by the European Union as providing equivalent protection to what would be in place had the personal data remained in the European Economic Area.
We can provide more information on the non-EEA countries to which we transfer your personal
data on request.
12 What are my rights in relation to Uniplaces processing my personal data and how do I exercise them?
The law gives you certain rights in respect of the information that we hold about you. Below is a short overview of those rights.
12.1 Access.
You have the right to a copy of the personal data that we hold about you. We may make a reasonable charge for additional copies of that data beyond the first copy, based on our administrative costs. Where the data is data that you have given to us, you have the right to receive your copy of it in a common electronic format, and to provide copies of it to other people if you wish.
12.2 Correction.
You have the right to have the personal data we hold about you corrected if it is factually inaccurate. Note that this does not extend to matters of opinion, such as feedback received on you as a landlord or tenant, or decisions as to suitability.
12.3 Deletion.
In some limited circumstances, you have the right to have personal data that we hold about you erased (the right to be forgotten”). This right is not generally available where we still have a valid legal reason to keep the data.
12.4 Objection.
You have the right to object to our processing of your personal data where we rely on “legitimate interests” as our legal basis for processing, but we may be able to continue processing if our interest outweighs your objection.
12.5 Opting out of marketing.
You have the right to require us to stop using your personal data to send you marketing information. If you want us to stop sending you marketing information, the quickest and most efficient way is to use the provided “unsubscribe” links in our communications (although you can contact us direct if you prefer).
12.6 Temporary Restriction.
You also have the right in some circumstances to request that temporary restrictions are placed on how we process your personal data, For example if you contest its accuracy or where we are processing it on the basis of our legitimate interest and you contest our assessment that our interest overrides your rights.
12.7 Withdrawing Consent
If we are processing your personal data on the basis of your consent, you have the right to withdraw that consent at any time, in which case we will stop that processing unless we have another legal basis on which to continue.
The easiest method of exercising your rights is set out in the relevant section above, but you can also:
Please note that in order to protect your privacy, we may ask you to prove your identity before we take any steps in response to a request you have made.
13 How and when will Uniplaces make changes to this guide?
We may update this privacy guide from time to time by updating this web page.
Where we update this guide to include entirely new personal data, or use of existing personal data in an entirely new way, we will notify you that changes have been made using the email address we hold for you, if any.
This guide was last updated on May 24th 2018.
At Uniplaces we are commited to transparency regarding the data that you trust us with.
Our policies are therefore public and available for you to read and be aware of how we deal with data within Uniplaces.
Uniplaces General Data Protection Policy
As part of our commitment for transparency this section also has a list of all the privacy notices that are used at Uniplaces
This guide was last updated on January 10th 2019.
No, as we will not be offering any cash back.
No as there are no loyalty points.
No tiering of commission at this point
Please note that Uniplaces will not look at transaction queries that are older than 1 months
No
No
Use of Voucher Codes N.B.: All Affiliates that use voucher codes must adhere to the IAB voucher Code of Conduct. For more information, please read http://www.iabuk.net/resources/standards-and-guidelines/online-voucher-codes
No
No
Yes, but sign off by Uniplaces is required before anything goes live.
Yes, but sign off by Uniplaces is required before anything goes live.
Yes, but sign off by Uniplaces is required before anything goes live.
Yes, sign off by Uniplaces is required before anything goes live.
No.
No.
No.
No.
If Uniplaces has restrictions, please list the exact terms that affiliates are not permitted to bid on.
No PPC bidding or SEO practises allowed.
Applies top all affiliates.
Any exact, phrase or broad match or combinations of Uniplaces, Uniplace, Uni place, Uni places, University Places, University Place, Universities Places, Universities Place and other keywords.
No – no PPC/SEO practices across both desktop and mobile/tablet.
Potentially, sign off before going live is required.
Potentially, sign off before going live is required.
No – no PPC/SEO practices across both desktop and mobile/tablet.
No – no PPC/SEO practices across both desktop and mobile/tablet.
No – no PPC/SEO practices across both desktop and mobile/tablet.
No – no PPC/SEO practices across both desktop and mobile/tablet.
Yes, please provide visual before going live for sign off or use one of the available ads/creatives.
Yes, will be provided.
No, but prior to going live Uniplaces will need to sign off.
Usually within 48 hours.
No
Yes
Yes
Yes
No redirection
There is no mobile application.
Local affiliates should only target the region where they are representing Uniplaces.
Booking accommodation with payment included and confirmed by accommodation provider.
Booking accommodation with payment included and confirmed by accommodation provider.
Last updated: October 22, 2018
Dit Uniplaces referral programma (de "Referral Program") kunnen geregistreerde gebruikers van uniplaces.com om krediet te verdienen door vrienden aan Uniplaces.
Om deel te nemen, moet Uniplaces gebruikers akkoord gaan met deze Referral Program Algemene Voorwaarden ( "deze Voorwaarden"), die een deel van de Uniplaces Algemene geworden, niettegenstaande enige bepaling in de Uniplaces Algemene dat deze begrippen vormen de gehele overeenkomst tussen de partijen.
Deze voorwaarden omvatten de Uniplaces Algemene Diensten, maar alleen in de mate dat de Uniplaces Algemene Diensten niet strijdig zijn met deze Algemene Voorwaarden. Termen met een hoofdletter die niet zijn gedefinieerd in deze termen hebben dezelfde betekenis die daaraan in de Uniplaces Algemene Voorwaarden te hebben.
In deze termen:
De Verwijzend gebruiker zal worden voorzien van een verwijzing link of een verwijzing promotiecode (de "Referral Medium").
De Verwijzend gebruiker kan krediet verdienen als:
De verwijzende Gebruiker en uitgenodigde vriend gaat ermee akkoord geen inbreuk één van de volgende beperkingen, erkent dat overtreding van een van hen frauduleuze activiteiten worden geacht voor de toepassing van de paragraaf getiteld "Beëindiging en Change" hieronder.
accommodatie ProvidersDe verwijzende gebruiker mag geen aanbieder zijn.
GastDe verwijzende gebruiker mag de gast op de boekingsbevestiging door de uitgenodigde vriend zijn.
BookingDe verwijzende Gebruiker moet een Reservering niet maken namens de uitgenodigde vriend.
Minimum leeftijdDe verwijzende Gebruiker en de uitgenodigde vriend moet elke niet minder dan 18 jaar oud.
Meerdere Discount ReferralDe uitgenodigde vriend heeft slechts recht op, en zal alleen te ontvangen, een Referral korting ten opzichte van hun eerste boeking in alle uniplaces.com geregistreerde accounts aangehouden door die uitgenodigde vriend.
meerdere accountsDe Verwijzend gebruiker zal geen gebruik van meerdere uniplaces.com geregistreerde accounts te maken om in het oog te omzeilen de maximale totale maandelijkse Referral Credits hierboven aangegeven. De Verwezen Vriend zal geen gebruik van meerdere uniplaces.com geregistreerde accounts te maken om met het oog op de beperking op meerdere Referral Kortingen omzeilen.
Niet-commerciële doeleindenDe Verwijzend Gebruikers zullen alleen gebruik maken van hun Referral Medium voor niet-zakelijke doeleinden; zij zullen hun Referral Medium handelen niet in de loop van het bedrijfsleven, hetzij als een eenmanszaak, vennootschap of opgenomen entiteit.
Het delen van Referral MediumDe Verwijzend Gebruikers zullen alleen delen hun Referral Medium met persoonlijke relaties die zullen waarderen het ontvangen van deze uitnodigingen. De Verwijzend gebruiker zal publiceren of hun Referral Medium waar er geen redelijke basis om aan te nemen dat meer dan 75% van de ontvangers zijn persoonlijk aansluitingen van de Verwijzend gebruiker. Voor voorbeeld, het plaatsen van een Referral Medium op sociale media, sociale media feeds met een beperkte privacy-instelling, coupon websites, online forums, Reddit, of Wikipedia zou een schending van deze delen beperking. De Verwijzend gebruiker zal niet vragen of toestaan persoonlijke relaties te publiceren of te distribueren van de verwijzende User's Referral Medium.
Referral Credits verschijnt automatisch als een bedrag op de hoofdpagina als de verwijzend gebruiker is ingelogd op http://invite.uniplaces.com . De verwijzende gebruiker moet geldige bankgegevens te verstrekken om hun opgebouwde Referral Credits (hun 'aangewezen bankrekening') te ontvangen. Uniplaces is niet aansprakelijk indien de gebruiker Verwijzend foutieve Genomineerd bankgegevens. Referral Credits moet worden overgedragen aan de opgegeven bankrekening binnen een jaar na de datum waarop de overeenkomstige Succesvolle Referral is voltooid. Na een jaar zal de credits te vervallen.
De Verwezen Vriend krijgt een korting (een 'Referral Discount ") in de richting van de eerste boeking. De standaard Referral korting is 25%, maar kan variëren in sommige gevallen, als de uitgenodigde vriend aangemeld als onderdeel van een speciale promotie. Kortingen die afwijken van de standaard en aanvullende voorwaarden worden weergegeven in de verwijzing uitnodiging of bijbehorende promotiemateriaal.
De Verwezen Vriend zal alleen in staat om één verwijzing medium te gebruiken. Indien de uitgenodigde vriend verwijzing medium uit andere landen dan de verwijzing Gebruiker geregistreerde gebruikers ontvangt, zal de verwijzing gebruiker ontvangt alleen de verwijzing Credit als de uitgenodigde vriend gebruikt de verwijzing User's Referral Medium vóór alle andere verwijzing medium. Wanneer echter een uitgenodigde vriend maakt gebruik van zowel een verwijzing koppeling en een verwijzing promocode, de verwijzing promocode voorrang.
De partijen zijn onafhankelijke contractanten. Bijgevolg zijn de regels van deze voorwaarden zullen in geen geval worden geïnterpreteerd als het creëren van een vereniging, de relatie van agentschap, dienstverband of een partnerschap tussen de partijen. Geen van beide partijen kan ieder ander op welke wijze dan ook binden of ten gunste van wie dan ook, behalve in overeenstemming met deze voorwaarden.
Uniplaces schorsen of de Referral Program, of Verwijzend gebruiker beëindigen of Verwezen het vermogen van uw vriend te nemen aan het Referral Program, op elk gewenst moment om welke reden of zonder reden en zonder dat de verwijzing Gebruiker of uitgenodigde vriend (zoals het geval kan zijn) met zijn redenering. Uniplaces behoudt zich het recht voor om te beoordelen en te onderzoeken alle succesvolle verwijzingen voor frauduleuze activiteiten en redelijk handelend:
De verwijzende Gebruiker en de uitgenodigde vriend erkennen dat, zonder afbreuk te doen aan de algemeenheid van het voorgaande, zal schending door ofwel de verwijzing gebruiker of de uitgenodigde vriend (indien van toepassing) van een van de beperkingen frauduleuze activiteiten worden geacht door Uniplaces.
Uniplaces kan deze voorwaarden op elk moment te updaten zonder voorafgaande kennisgeving. Als Uniplaces Deze voorwaarden te wijzigen, zal Uniplaces post de modificatie op de Uniplaces.com website. Verdere deelname aan het Referral Program door de verwijzende Gebruiker of uitgenodigde vriend na iedere verandering zal instemming met deze wijziging.