The UniTrust Guarantee is the Uniplaces best price promise. If you find the same listing cheaper somewhere else within a week of booking, we refund you the difference in rent.<\/p>\n
The UniTrust Guarantee is our commitment that you are getting the best available price when you book on Uniplaces. If you find the exact same listing \u2014 same property, same dates, same conditions \u2014 at a lower rent on another platform, we refund you the difference.<\/p>\n
It applies automatically to every booking made through Uniplaces. You don’t need to activate it or sign up for it.<\/p>\n
The guarantee matches the rent.<\/strong> The Uniplaces service fee isn’t part of the comparison.<\/p>\n For a comparison to be eligible, the other offer has to match your booking exactly:<\/p>\n The guarantee compares like for like, so a few things fall outside it:<\/p>\n That’s a separate protection, and you have it too. Uniplaces holds your first month’s rent and only transfers it to the landlord 24 hours after you move in, which gives you time to check the property and report anything that doesn’t match the listing. See What Is the Uniplaces 24-Hour Safety Period?<\/a> for how that works.<\/p>\n Yes \u2014 the guarantee applies to every booking made through Uniplaces, whether it was confirmed through Instant Booking or a standard booking request. The terms are the same.<\/p>\n A link to the other listing, or a screenshot that clearly shows the property, the exact dates and the rent. The more complete the evidence, the faster our team can check it.<\/p>\n No \u2014 the guarantee matches the rent. The service fee isn’t included in the comparison.<\/p>\n The difference is refunded to the card you used to make the booking. The time it takes to reach your account depends on your bank.<\/p>\n The guarantee applies within one week of your booking. Once that week has passed, we’re no longer able to match a lower price.<\/p>\n Ready to find your accommodation?What counts as the same listing?<\/h2>\n
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What isn’t covered?<\/h2>\n
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Looking for payment protection instead?<\/h2>\n
Frequently asked questions<\/h2>\n
Does the UniTrust Guarantee apply to Instant Booking listings?<\/h4>\n
What evidence do I need to send?<\/h4>\n
Does the guarantee cover the Uniplaces service fee?<\/h4>\n
How is the refund paid?<\/h4>\n
What if I find a lower price more than a week after booking?<\/h4>\n
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