A declined booking request means the landlord chose not to accept your application. You are never charged for a declined request \u2014 and you can search for another listing and try again straight away.<\/p>\n
Landlords don’t always give a reason, but the most common situations are:<\/p>\n
If you’re seeing repeated declines, the most likely fix is updating your profile \u2014 more on that below.<\/p>\n
No \u2014 you are never charged for a declined booking request.<\/strong> On Uniplaces, payment is only processed after a landlord accepts your request and the booking is confirmed. A decline at any stage means no charge, no penalty, and no negative impact on your account.<\/p>\n The same applies if a request expires without a response. Your payment details are stored securely but never used until a booking is confirmed.<\/p>\n The short answer: keep going. Here’s what to do.<\/p>\n You cannot contact the landlord directly after a decline \u2014 messaging is only available once a booking is confirmed. However, if you want to understand what happened, you can contact the Uniplaces support team<\/a> and ask them to follow up.<\/p>\n Worth knowing: landlords are not required to give a reason for declining. In most cases, it comes down to timing or profile fit \u2014 neither of which reflects badly on you as a tenant.<\/p>\n Contact the support team if:<\/p>\n Landlords have 24 hours to accept or decline a booking request. If they don’t respond within that window, your request expires automatically and you are not charged.<\/p>\n Yes \u2014 there’s no restriction on sending a new request to the same landlord. If you believe the decline was due to timing or a misunderstanding, you can try again after updating your profile.<\/p>\n No \u2014 declined requests have no negative impact on your Uniplaces account. You can send as many booking requests as you need until you find the right place.<\/p>\n Uniplaces does not tolerate discrimination on the platform. If you believe you were declined based on nationality, religion or any other protected characteristic, contact the support team immediately and they will investigate.<\/p>\n Still need help?What to do after a decline<\/h2>\n
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Can you ask the landlord why?<\/h2>\n
When to contact Uniplaces support<\/h2>\n
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Frequently asked questions<\/h2>\n
How long does a landlord have to respond to my booking request?<\/h4>\n
Can I send another request to the same landlord after a decline?<\/h4>\n
Will a declined request affect my account or future bookings?<\/h4>\n
What if I think the decline was discriminatory?<\/h4>\n
\nContact our support team \u2192<\/a><\/p>\nRelated articles<\/h2>\n