A booking request is how you apply for a listing on Uniplaces. You submit your details to the landlord, who accepts or declines \u2014 and you are only charged if they accept.<\/p>\n
A booking request is the formal application to rent a specific listing on Uniplaces. Instead of contacting the landlord outside the platform, you submit the request through Uniplaces \u2014 with your dates, personal details and a short message \u2014 and the landlord decides whether to accept.<\/p>\n
Some listings are confirmed instantly.<\/strong> With Instant Booking listings<\/a> you still send a booking request, but it is accepted automatically \u2014 there’s no waiting for the landlord to review it. For every other listing, the landlord reviews your request before deciding.<\/p>\n As soon as you send the request, the landlord is notified by email. Three things can happen from there:<\/p>\n You can follow the status of every request you’ve sent in your Personal Dashboard, including how long the landlord still has to reply.<\/p>\n When your request arrives, the landlord can see:<\/p>\n The landlord does not see your payment details<\/strong> \u2014 that information is held securely by Uniplaces and only processed if your request is accepted. A complete bio and a friendly message significantly increase your chances of being accepted \u2014 treat it like a first introduction.<\/p>\n No. Your card is only charged when the landlord accepts your request.<\/strong> You enter your payment details at the point of submission, but no payment is taken while your request is pending, if it is declined, or if it expires.<\/p>\n Once a booking is confirmed, Uniplaces processes the first month’s rent and the service fee. The amount is held by the platform and only transferred to the landlord 24 hours after you move in \u2014 this is the 24-hour safety period<\/a>, which protects you if the property doesn’t match the listing.<\/p>\n Once the landlord accepts, your booking is confirmed and there are no further required steps on your side. You receive by email:<\/p>\n From there, you can contact the landlord directly to arrange your arrival. For more on what to do after confirmation, see My Booking Is Confirmed \u2014 What Happens Next?<\/a><\/p>\n Yes \u2014 you can have more than one request pending at the same time. As soon as one of them is confirmed, all your other pending requests are cancelled automatically, so you can’t end up with two bookings by mistake.<\/p>\n Yes \u2014 while the request is still pending, you can cancel it from your Personal Dashboard at no cost. Once the landlord has accepted, the listing’s cancellation policy applies.<\/p>\n No \u2014 direct communication between tenant and landlord only becomes available once the booking is confirmed. Until then, the only information the landlord has about you is what’s on your profile and in the request message.<\/p>\n You receive a confirmation email as soon as the landlord accepts. You can also check the status of all your requests in your Personal Dashboard at any time.<\/p>\n Landlords can update their listings at any time. What matters for you is that your booking is bound by the conditions in place when the landlord accepts your request \u2014 any later change to the listing applies only to future bookings, not to yours.<\/p>\n Ready to book?What happens when you send a request?<\/h2>\n
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What information does the landlord see?<\/h2>\n
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Are you charged when you send a request?<\/h2>\n
\nWhen you submit a request, your bank may place a temporary authorisation on the amount to confirm the card is valid. This is not a charge \u2014 the money stays in your account. If the request is declined or expires, the authorisation is released automatically, though it can take a few working days to disappear from your statement depending on your bank.<\/p>\nWhat happens after the landlord accepts?<\/h2>\n
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Frequently asked questions<\/h2>\n
Can I send requests to multiple listings at once?<\/h4>\n
Can I cancel a request after sending it?<\/h4>\n
Can the landlord contact me before accepting?<\/h4>\n
How will I know if the request was accepted?<\/h4>\n
Can the landlord change the listing after I’ve sent the request?<\/h4>\n
\nSee the step-by-step guide to sending a request \u2192<\/a><\/p>\nRelated articles<\/h2>\n