A booking request is how you apply for a listing on Uniplaces. You submit your details to the landlord, who has 24 hours to accept or decline \u2014 and you are only charged if they accept.<\/p>\n
A booking request is the formal application to rent a specific listing on Uniplaces. Instead of contacting the landlord outside the platform, you submit the request through Uniplaces \u2014 with your dates, personal details and a short message \u2014 and the landlord decides whether to accept.<\/p>\n
Not every listing works through booking requests.<\/strong> Instant Booking listings<\/a> are confirmed immediately, with no approval step required. But outside of those, sending a booking request is the standard way to secure a place.<\/p>\n As soon as you send the request, the landlord is notified immediately by email and has 24 hours to respond<\/strong>. Three things can happen during that window:<\/p>\n When your request arrives, the landlord can see:<\/p>\n The landlord does not see your payment details<\/strong> \u2014 that information is held securely by Uniplaces and only processed if your request is accepted. A complete bio and a friendly message significantly increase your chances of being accepted \u2014 treat it like a first introduction.<\/p>\n No. Your card is only charged when the landlord accepts your request.<\/strong> You enter your payment details at the point of submission, but they are stored only \u2014 no money is ever taken while your request is pending, if it is declined, or if it expires.<\/p>\n Once a booking is confirmed, Uniplaces processes the first month’s rent and the service fee. The amount is held by the platform and only transferred to the landlord 24 hours after you move in \u2014 this is the 24-hour safety period<\/a>, which protects you if the property doesn’t match the listing.<\/p>\n Once the landlord accepts, your booking is confirmed and there are no further required steps on your side. You receive by email:<\/p>\n From there, you can contact the landlord directly to arrange your arrival. For more on what to do after confirmation, see My Booking Is Confirmed \u2014 What Happens Next?<\/a><\/p>\n Yes \u2014 you can have multiple pending requests at the same time. If more than one landlord accepts, contact Uniplaces support immediately to cancel the unwanted booking. Cancellation fees may apply depending on the listing’s policy.<\/p>\n Yes \u2014 while the request is pending, you can cancel it from your Personal Dashboard at no cost. Once accepted by the landlord, the listing’s cancellation policy applies.<\/p>\n No \u2014 direct communication between tenant and landlord only becomes available once the booking is confirmed. Until then, the only information the landlord has about you is what’s on your profile and in the request message.<\/p>\n You receive a confirmation email as soon as the landlord accepts. You can also check the status of all your requests in your Personal Dashboard at any time.<\/p>\n No \u2014 from the moment you send a request, the listing conditions (price, dates, house rules) are locked for you. If the landlord accepts, the terms you saw when applying are the terms that apply to your booking.<\/p>\n Ready to book?What happens when you send a request?<\/h2>\n
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What information does the landlord see?<\/h2>\n
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Are you charged when you send a request?<\/h2>\n
What happens after the landlord accepts?<\/h2>\n
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Frequently asked questions<\/h2>\n
Can I send requests to multiple listings at once?<\/h4>\n
Can I cancel a request after sending it?<\/h4>\n
Can the landlord contact me before accepting?<\/h4>\n
How will I know if the request was accepted?<\/h4>\n
Can the landlord change the listing after I’ve sent the request?<\/h4>\n
\nSee the step-by-step guide to sending a request \u2192<\/a><\/p>\nRelated articles<\/h2>\n