Check your spam and junk folder first. Add no-reply@uniplaces.com to your contacts to make sure Uniplaces emails always reach your inbox.<\/p>\n
Most missing Uniplaces emails end up in spam or junk. Check these folders before anything else<\/strong> \u2014 it’s the most common cause of missing confirmation emails, booking notifications and password reset links.<\/p>\n If you find a Uniplaces email in spam, mark it as “Not spam” or “Not junk” to help your email provider learn that Uniplaces emails are legitimate. This reduces the chance of future emails being filtered.<\/p>\n Adding the Uniplaces sender address to your contacts tells your email provider to trust it. Add no-reply@uniplaces.com to your contacts<\/strong> so future emails are delivered directly to your inbox.<\/p>\n On most email clients, you can do this by opening any Uniplaces email, clicking on the sender name and selecting “Add to contacts”. If you can’t find a Uniplaces email, add the address manually in your contacts app.<\/p>\n Email filters or rules you’ve set up previously may be automatically moving or deleting Uniplaces emails. Check your email settings for any filters that might be affecting emails from uniplaces.com and adjust or delete them.<\/p>\n On Gmail, go to Settings \u2192 Filters and Blocked Addresses<\/strong>. On Outlook, go to Settings \u2192 Rules<\/strong>. On Apple Mail, go to Mail \u2192 Settings \u2192 Rules<\/strong>.<\/p>\n If you’re not receiving emails at all \u2014 including to your spam folder \u2014 it’s possible the email address on your Uniplaces account is incorrect or outdated.<\/p>\n If you can’t log in because you’re not receiving the password reset email either, contact the Uniplaces support team<\/a> directly \u2014 they can help you regain access to your account.<\/p>\n If none of the above steps resolve the issue, contact the Uniplaces support team<\/a>. Provide the following details to help them investigate:<\/p>\n Most Uniplaces emails are sent from no-reply@uniplaces.com. Some notifications may also come from other @uniplaces.com addresses. Adding the domain @uniplaces.com to your trusted senders list will cover all variations.<\/p>\n University email servers often have strict spam filters that block marketing and transactional emails. Try adding no-reply@uniplaces.com to your contacts and check with your university’s IT department if emails are still not arriving. Using a personal email address (Gmail, Outlook, etc.) as your Uniplaces account email is more reliable.<\/p>\n You may have accidentally marked a Uniplaces email as spam at some point. Go to your spam folder and search for any Uniplaces emails \u2014 mark them as “Not spam” if you find any. This should restore normal delivery.<\/p>\n Yes \u2014 go to your Personal Dashboard \u2192 Account settings and update your email address. You’ll need to verify the new address before it becomes active.<\/p>\n Still need help?Step 2 \u2014 Add no-reply@uniplaces.com to your contacts<\/h2>\n
Step 3 \u2014 Check your email filters and rules<\/h2>\n
Step 4 \u2014 Verify your email address is correct in your profile<\/h2>\n
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Still not receiving emails?<\/h2>\n
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Frequently asked questions<\/h2>\n
Which email address does Uniplaces send from?<\/h4>\n
I’m using a university email \u2014 could that be the problem?<\/h4>\n
I received the email once but now I’m not receiving them anymore.<\/h4>\n
Can I change the email address on my Uniplaces account?<\/h4>\n
\nContact our support team \u2192<\/a><\/p>\nRelated articles<\/h2>\n