{"id":544,"date":"2026-04-14T12:27:47","date_gmt":"2026-04-14T12:27:47","guid":{"rendered":"https:\/\/www.staging-uniplaces.com\/help\/?p=544"},"modified":"2026-04-23T09:36:29","modified_gmt":"2026-04-23T09:36:29","slug":"clear-cache-cookies","status":"publish","type":"post","link":"https:\/\/www.uniplaces.com\/help\/en\/clear-cache-cookies\/","title":{"rendered":"How to Clear Your Cache and Cookies"},"content":{"rendered":"

Clearing your browser cache and cookies fixes most login and display issues on Uniplaces. The process takes under a minute on Chrome, Safari or Firefox.<\/p>\n

Why clearing cache helps<\/h2>\n

Your browser stores temporary data \u2014 called cache and cookies \u2014 to load websites faster. Over time, this stored data can become outdated or corrupted, causing issues like pages not loading correctly, being unable to log in, or seeing old information that’s no longer accurate.<\/p>\n

Clearing your cache forces the browser to fetch fresh data<\/strong> from the website, which resolves most display and login issues. It’s the first thing to try whenever Uniplaces isn’t behaving as expected.<\/p>\n

Google Chrome \u2014 step by step<\/h2>\n
    \n
  1. Click the three dots<\/strong> menu in the top right corner of Chrome<\/li>\n
  2. Select Settings<\/strong><\/li>\n
  3. Click Privacy and security<\/strong> \u2192 Clear browsing data<\/strong><\/li>\n
  4. Select Cookies and other site data<\/strong> and Cached images and files<\/strong><\/li>\n
  5. Set the time range to All time<\/strong><\/li>\n
  6. Click Clear data<\/strong><\/li>\n
  7. Reload Uniplaces and try again<\/li>\n<\/ol>\n

    Safari \u2014 step by step<\/h2>\n
      \n
    1. Click Safari<\/strong> in the menu bar at the top of the screen<\/li>\n
    2. Select Settings<\/strong> (or Preferences<\/strong> on older versions)<\/li>\n
    3. Click the Privacy<\/strong> tab<\/li>\n
    4. Click Manage Website Data<\/strong><\/li>\n
    5. Search for uniplaces<\/strong> and click Remove<\/strong>, or click Remove All<\/strong> to clear everything<\/li>\n
    6. Confirm and reload Uniplaces<\/li>\n<\/ol>\n

      Firefox \u2014 step by step<\/h2>\n
        \n
      1. Click the three lines<\/strong> menu in the top right corner of Firefox<\/li>\n
      2. Select Settings<\/strong><\/li>\n
      3. Click Privacy & Security<\/strong><\/li>\n
      4. Scroll to Cookies and Site Data<\/strong> and click Clear Data<\/strong><\/li>\n
      5. Tick both Cookies and Site Data<\/strong> and Cached Web Content<\/strong><\/li>\n
      6. Click Clear<\/strong><\/li>\n
      7. Reload Uniplaces and try again<\/li>\n<\/ol>\n

        Mobile \u2014 iOS and Android<\/h2>\n

        iOS (Safari)<\/h3>\n
          \n
        1. Go to Settings<\/strong> on your iPhone or iPad<\/li>\n
        2. Scroll down and tap Safari<\/strong><\/li>\n
        3. Tap Clear History and Website Data<\/strong><\/li>\n
        4. Confirm by tapping Clear History and Data<\/strong><\/li>\n<\/ol>\n

          Android (Chrome)<\/h3>\n
            \n
          1. Tap the three dots<\/strong> menu in Chrome<\/li>\n
          2. Select Settings<\/strong> \u2192 Privacy and security<\/strong> \u2192 Clear browsing data<\/strong><\/li>\n
          3. Select Cookies and site data<\/strong> and Cached images and files<\/strong><\/li>\n
          4. Tap Clear data<\/strong><\/li>\n<\/ol>\n

            Still not working?<\/h2>\n

            If clearing your cache doesn’t resolve the issue, try these additional steps:<\/p>\n