Cancelling a confirmed booking may result in a penalty and affects your listing ranking. Contact Uniplaces support before cancelling \u2014 do not contact the tenant directly.<\/p>\n
Landlord-initiated cancellations should only happen in genuine emergencies \u2014 situations where the property is truly unavailable and no alternative solution exists. Cancelling a confirmed booking is always a last resort.<\/strong><\/p>\n Common legitimate reasons include serious property damage, a family emergency requiring the property, or a legal issue that prevents the rental from proceeding. A change of mind, a better offer from another tenant, or a disagreement about terms are not acceptable reasons to cancel a confirmed booking.<\/p>\n Your first action must be to contact the Uniplaces support team<\/a><\/strong> \u2014 before calling the tenant, before doing anything else. Explain the situation clearly and provide your booking reference.<\/p>\n The support team will assess the situation, advise on the correct process and handle all communication with the tenant on your behalf. Do not contact the tenant directly \u2014 any arrangement made outside the platform removes the protections that apply to both parties.<\/p>\n When a landlord cancels a confirmed booking, Uniplaces:<\/p>\n The tenant is always made whole.<\/strong> A landlord cancellation never results in a financial loss for the tenant \u2014 Uniplaces guarantees this regardless of the cancellation policy set on your listing.<\/p>\n Landlord-initiated cancellations result in two consequences:<\/p>\n These consequences exist to protect tenants \u2014 particularly international students who have planned their move around a confirmed booking. A cancellation at short notice can cause serious disruption to a tenant’s plans.<\/p>\n The best way to avoid cancellations is prevention:<\/p>\n Contact Uniplaces support immediately if a tenant’s behavior before move-in gives you serious concerns. The support team will advise on the correct process. Do not cancel unilaterally \u2014 even in these circumstances, the process must go through Uniplaces.<\/p>\n Contact support as soon as possible \u2014 the team is available Monday to Friday. If your emergency occurs over a weekend, document everything and contact support first thing on Monday. In the meantime, do not make any arrangements directly with the tenant.<\/p>\n Penalties may be reviewed in cases of genuine force majeure \u2014 serious illness, natural disaster, legal prohibition. Contact Uniplaces support with documentation explaining the circumstances. Penalties are not automatically waived but are assessed on a case-by-case basis.<\/p>\n The impact on your ranking depends on the frequency and circumstances of the cancellation. A single cancellation with a legitimate reason has less impact than repeated cancellations. Maintain a strong overall listing quality \u2014 high response rate, good reviews and accurate availability \u2014 to offset the impact over time.<\/p>\n Still need help?Step 1 \u2014 Contact Uniplaces before doing anything<\/h2>\n
What happens to the tenant?<\/h2>\n
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What are the penalties?<\/h2>\n
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How to avoid cancellations<\/h2>\n
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Frequently asked questions<\/h2>\n
Can I cancel if the tenant breaks the house rules before moving in?<\/h4>\n
What if I have a genuine emergency and can’t reach Uniplaces support?<\/h4>\n
Can a cancellation penalty be waived?<\/h4>\n
How long does a cancellation affect my listing ranking?<\/h4>\n
\nContact our landlord support team \u2192<\/a><\/p>\nRelated articles<\/h2>\n