Uniplaces does not collect security deposits on behalf of landlords. You can request a deposit directly from your tenant \u2014 agree on the amount and terms before the booking is confirmed.<\/p>\n
No \u2014 the security deposit is always paid directly by the tenant to you on move-in day.<\/strong> It is not processed through Uniplaces. The only deposit that goes through Uniplaces is the holding deposit, which is a separate charge that applies to some listings and is non-refundable on cancellation.<\/p>\n Because the security deposit is handled outside the platform, it’s important to agree on the amount and payment method with your tenant before the booking is confirmed \u2014 and to get written confirmation of the payment when you receive it.<\/p>\n Include the security deposit amount and terms in your listing details so tenants can see it before booking. When communicating with your tenant before move-in, remind them of the deposit amount and confirm how and when it should be paid.<\/p>\n Always ask for the deposit on move-in day.<\/strong> Do not accept the deposit before move-in \u2014 if the booking is cancelled before the tenant arrives, a deposit received in advance creates a refund obligation that can be difficult to resolve.<\/p>\n The appropriate deposit amount depends on local law and the type of property. In most European countries, the security deposit is capped by law:<\/p>\n Always check the current legal requirements in your country before setting a deposit amount. For country-specific guidance, visit the Uniplaces Landlord Portal.<\/p>\n Always get written confirmation of the deposit payment<\/strong> \u2014 include the amount, the date it was paid and the property address. In some countries, landlords are legally required to register the deposit with a government deposit protection scheme. Check the requirements in your country before accepting a deposit.<\/p>\n Keep the deposit in a separate account if possible, and return it promptly after move-out if the property is in good condition \u2014 delays in returning deposits are a common source of disputes.<\/p>\n Since the deposit is paid directly to you and is not managed through Uniplaces, deposit disputes are primarily a matter between you and the tenant. Document the condition of the property at move-in and move-out with photos or video<\/strong> \u2014 this is your strongest evidence if a dispute arises.<\/p>\n If you need support mediating a deposit dispute, contact the Uniplaces support team<\/a> \u2014 they can provide guidance and, where possible, help facilitate a resolution.<\/p>\n No \u2014 requesting a security deposit is your decision as a landlord. Uniplaces does not require it. However, taking a deposit is strongly recommended as it provides financial protection against damage or early departure.<\/p>\n A security deposit is paid to you directly on move-in day and returned after move-out if the property is undamaged. A holding deposit is paid through Uniplaces at booking to secure the reservation \u2014 it is non-refundable if the tenant cancels. These are two separate charges.<\/p>\n The deposit terms should be agreed before the booking is confirmed. If you need to adjust the deposit for a confirmed booking, contact Uniplaces support before raising it with the tenant.<\/p>\n Return timelines are governed by local tenancy law and vary by country. In most European countries, landlords must return the deposit within a set number of days after move-out unless a legitimate deduction claim is made. Check the legal requirement in your country \u2014 late returns are a common source of disputes.<\/p>\n Still need help?How to request a deposit<\/h2>\n
How much should the deposit be?<\/h2>\n
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How to hold the deposit legally<\/h2>\n
What if there’s a dispute at move-out?<\/h2>\n
Frequently asked questions<\/h2>\n
Is a security deposit mandatory on Uniplaces?<\/h4>\n
What’s the difference between a security deposit and a holding deposit?<\/h4>\n
Can I increase the deposit amount after a booking is confirmed?<\/h4>\n
How long do I have to return the deposit after move-out?<\/h4>\n
\nContact our landlord support team \u2192<\/a><\/p>\nRelated articles<\/h2>\n