{"id":512,"date":"2026-04-14T10:50:01","date_gmt":"2026-04-14T10:50:01","guid":{"rendered":"https:\/\/www.staging-uniplaces.com\/help\/?p=512"},"modified":"2026-04-23T09:21:56","modified_gmt":"2026-04-23T09:21:56","slug":"tenant-details","status":"publish","type":"post","link":"https:\/\/www.uniplaces.com\/help\/en\/tenant-details\/","title":{"rendered":"How to See Your Tenant&#8217;s Details After Booking"},"content":{"rendered":"<p>Once a booking is confirmed, go to your Personal Dashboard and select the booking to view your tenant&#8217;s full name, contact information and profile details.<\/p>\n<h2>How to see your tenant&#8217;s details<\/h2>\n<ol>\n<li><strong>Log in<\/strong> and go to your <strong>Personal Dashboard<\/strong>.<\/li>\n<li><strong>Click &#8216;Bookings&#8217;<\/strong> in the navigation menu.<\/li>\n<li><strong>Select the confirmed booking<\/strong> you want to view.<\/li>\n<li><strong>Click on the &#8216;Tenant details&#8217; tab<\/strong> to see the full profile and contact information.<\/li>\n<\/ol>\n<p>You can also find your tenant&#8217;s contact details in the booking confirmation email sent to you immediately after you accepted the request.<\/p>\n<h3>What if a step doesn&#8217;t work?<\/h3>\n<ul>\n<li><strong>Booking not appearing in Personal Dashboard<\/strong> \u2014 make sure you&#8217;re logged in with the correct landlord account. If the confirmed booking still isn&#8217;t showing, contact the <a href=\"https:\/\/www.uniplaces.com\/city-explorer\/en\/contact-support\/customer-support\/\">Uniplaces support team<\/a> with your booking reference.<\/li>\n<li><strong>Tenant details tab not visible<\/strong> \u2014 tenant details are only available after a booking is confirmed and payment has been processed. Pending or expired requests do not show tenant contact information.<\/li>\n<\/ul>\n<h2>What information is visible?<\/h2>\n<p>Once a booking is confirmed, you can see:<\/p>\n<ul>\n<li><strong>Full name<\/strong> \u2014 the tenant&#8217;s legal name as registered on their Uniplaces account<\/li>\n<li><strong>Email address<\/strong> \u2014 their registered contact email<\/li>\n<li><strong>Phone number<\/strong> \u2014 their verified phone number<\/li>\n<li><strong>Profile<\/strong> \u2014 their bio, profile photo and tenant type (student, intern, young professional)<\/li>\n<\/ul>\n<h2>When is tenant information available?<\/h2>\n<p>Tenant contact details are <strong>only available after a booking is confirmed<\/strong> \u2014 meaning you have accepted the request and the tenant&#8217;s payment has been processed. This is a deliberate platform rule that protects both parties.<\/p>\n<p>Before confirmation, you can see the tenant&#8217;s name, profile photo, bio and tenant type when reviewing their booking request \u2014 but not their contact details. This ensures all initial interactions go through Uniplaces, keeping both parties protected.<\/p>\n<h2>What if contact details are missing?<\/h2>\n<p>If you&#8217;ve confirmed a booking but the tenant&#8217;s contact details aren&#8217;t appearing in your Personal Dashboard, contact the <a href=\"https:\/\/www.uniplaces.com\/city-explorer\/en\/contact-support\/customer-support\/\">Uniplaces support team<\/a> with your booking reference number. The team will investigate and provide the information you need. This is rare and typically resolves quickly.<\/p>\n<h2>Frequently asked questions<\/h2>\n<h4>Can I contact the tenant before accepting their booking request?<\/h4>\n<p>No \u2014 you cannot contact tenants directly before a booking is confirmed. If you have specific questions about a booking request, contact the Uniplaces Customer Care team and they&#8217;ll reach out to the tenant on your behalf before you commit to accepting.<\/p>\n<h4>What if the tenant&#8217;s phone number doesn&#8217;t work?<\/h4>\n<p>Try contacting them by email first. If you&#8217;re unable to reach the tenant ahead of move-in day, contact Uniplaces support \u2014 the team can help facilitate communication and ensure move-in goes smoothly.<\/p>\n<h4>Is the tenant&#8217;s contact information stored in my dashboard permanently?<\/h4>\n<p>Yes \u2014 tenant details remain accessible in your Personal Dashboard for all confirmed and past bookings. You can refer back to them at any time.<\/p>\n<h4>Can I see reviews left by previous landlords about this tenant?<\/h4>\n<p>Tenant reviews are not publicly displayed on Uniplaces in the same way as landlord reviews. When reviewing a booking request, focus on the tenant&#8217;s profile, bio and the information provided \u2014 these give you the best indication of who you&#8217;ll be welcoming into your property.<\/p>\n<p>Still need help?<br \/>\n<a href=\"https:\/\/www.uniplaces.com\/city-explorer\/en\/contact-support\/customer-support\/\">Contact our landlord support team \u2192<\/a><\/p>\n<h2>Related articles<\/h2>\n<ul>\n<li><a href=\"\/help\/landlords\/bookings\/after-accepting-booking\/\">What Happens After I Accept a Booking Request?<\/a><\/li>\n<li><a href=\"\/help\/landlords\/bookings\/booking-request-notification\/\">How Will I Know When I Receive a Booking Request?<\/a><\/li>\n<li><a href=\"\/help\/landlords\/bookings\/accept-booking-deadline\/\">How Long Do I Have to Accept a Booking Request?<\/a><\/li>\n<\/ul>\n<p><script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"HowTo\",\n  \"name\": \"How to See Your Tenant's Details After Booking\",\n  \"description\": \"Once a booking is confirmed, go to your Personal Dashboard and select the booking to view your tenant's full name, contact information and profile details.\",\n  \"totalTime\": \"PT2M\",\n  \"step\": [\n    {\n      \"@type\": \"HowToStep\",\n      \"position\": 1,\n      \"name\": \"Log in and go to your Personal Dashboard\",\n      \"text\": \"Log in to Uniplaces and navigate to your Personal Dashboard.\"\n    },\n    {\n      \"@type\": \"HowToStep\",\n      \"position\": 2,\n      \"name\": \"Click Bookings\",\n      \"text\": \"Select Bookings from the navigation menu.\"\n    },\n    {\n      \"@type\": \"HowToStep\",\n      \"position\": 3,\n      \"name\": \"Select the confirmed booking\",\n      \"text\": \"Find and click on the confirmed booking you want to view.\"\n    },\n    {\n      \"@type\": \"HowToStep\",\n      \"position\": 4,\n      \"name\": \"Click the Tenant details tab\",\n      \"text\": \"Select the Tenant details tab to see the full profile, name, email and phone number.\"\n    }\n  ]\n}\n<\/script><\/p>\n<p><script type=\"application\/ld+json\">\n{\n  \"@context\": \"\u0000TOK7\u0000\",\n  \"@type\": \"FAQPage\",\n  \"mainEntity\": [\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can I contact the tenant before accepting their booking request?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"No \u2014 you cannot contact tenants directly before a booking is confirmed. 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