Once you accept a booking request, the tenant is automatically charged and you receive their contact details by email. Your first month’s rent arrives 24 hours after the tenant moves in.<\/p>\n
The moment you accept a booking request, several things happen automatically:<\/p>\n
You don’t need to take any manual action<\/strong> \u2014 the payment, confirmation and notifications all happen automatically as soon as you click Accept.<\/p>\n Your booking confirmation email includes:<\/p>\n You can also access all of this information at any time from your Personal Dashboard \u2192 Bookings \u2192 select the confirmed booking<\/strong>.<\/p>\n Uniplaces transfers your first month’s rent 24 hours after your tenant moves in.<\/strong> This holding period gives the tenant time to check the property and report any issues through the 24-hour safety period.<\/p>\n If no issues are reported within 24 hours of the move-in date, the transfer is made automatically. You don’t need to do anything to trigger the payment<\/strong> \u2014 it happens in the background as long as everything is in order.<\/p>\n For subsequent monthly payments, if Rent Collection is enabled on your listing, rent is transferred to you automatically each month. See How Does Rent Collection Work for Landlords?<\/a> for details.<\/p>\n Once a booking is confirmed, here’s what to do before the tenant arrives:<\/p>\n Once the booking is confirmed, you can communicate directly with the tenant through their contact details. For any questions or issues before move-in, you can also contact the Uniplaces support team<\/a> \u2014 they can help facilitate communication if needed.<\/p>\n Contact the tenant directly using the details in your confirmation email. If you can’t reach them, contact Uniplaces support immediately. Your payment is held until the move-in period passes \u2014 the support team will advise on next steps if the tenant is unreachable.<\/p>\n Landlord-initiated cancellations are penalised and should only happen in genuine emergencies. If you need to cancel, contact Uniplaces support immediately \u2014 do not contact the tenant directly. See How to Cancel a Confirmed Booking as a Landlord<\/a>.<\/p>\n If the tenant contacts Uniplaces within the 24-hour safety period, the support team will investigate. Your payment is withheld while the case is reviewed. As long as your listing was accurate, your payment will be released. See What Is the UniTrust Guarantee for Landlords?<\/a> for full details.<\/p>\n The tenant’s contact details are included in your booking confirmation email, sent immediately after you accept the request. You can also find them in your Personal Dashboard under the confirmed booking at any time.<\/p>\n Still need help?What information you receive<\/h2>\n
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When do you get paid?<\/h2>\n
What to do before move-in<\/h2>\n
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What if the tenant has questions?<\/h2>\n
Frequently asked questions<\/h2>\n
What if the tenant doesn’t show up on move-in day?<\/h4>\n
Can I cancel a confirmed booking after accepting?<\/h4>\n
What if the tenant reports a problem at move-in?<\/h4>\n
When does the tenant’s contact information become available?<\/h4>\n
\nContact our landlord support team \u2192<\/a><\/p>\nRelated articles<\/h2>\n