If you suspect a scam, stop all contact immediately and report it to Uniplaces. Never pay outside the platform \u2014 Uniplaces will never ask you to pay via bank transfer or any method outside the website.<\/p>\n
Most rental scams follow recognisable patterns. Watch out for these red flags:<\/p>\n
If something feels wrong, trust that instinct. Stop responding to the person immediately<\/strong> \u2014 do not send any more messages, do not share any personal documents, and do not make any payment under any circumstances.<\/p>\n Engaging further \u2014 even to confront the scammer \u2014 gives them more opportunity to pressure you. The right move is to go silent and report.<\/p>\n Uniplaces will never ask you to pay via bank transfer, cash, or any method outside the platform.<\/strong> All legitimate payments on Uniplaces go through the checkout on the website \u2014 cards, Apple Pay, Google Pay, PayPal or Klarna.<\/p>\n If anyone claiming to be from Uniplaces or your landlord asks for a payment outside the platform, that is a scam. It doesn’t matter how convincing their explanation sounds \u2014 do not pay.<\/p>\n Contact the Uniplaces support team<\/a> and report the situation. Include:<\/p>\n Uniplaces takes fraud reports seriously<\/strong> and investigates all reports. Fraudulent listings are removed and reported accounts are suspended. Your report also protects other tenants who might encounter the same scammer.<\/p>\n If you’ve already made a payment outside the platform and believe you’ve been defrauded, report it to your local police and your bank immediately. Your bank may be able to reverse the transaction if you act quickly enough.<\/p>\n In Portugal, report to the Pol\u00edcia Judici\u00e1ria. In Spain, the Guardia Civil or Polic\u00eda Nacional. In Italy, the Polizia Postale. In Germany, your local Polizei. In France, the Police Nationale.<\/p>\n Every listing on Uniplaces goes through a review process before going live. Landlords must verify their identity and property details. The UniTrust Guarantee means your payment is protected<\/strong> from the moment you book until after you move in.<\/p>\n The safest rule: if someone asks you to take any step outside the Uniplaces platform \u2014 pay differently, communicate elsewhere, or skip the booking process \u2014 that’s a scam. Full stop.<\/p>\n Contact your bank immediately and ask them to reverse the transaction \u2014 acting within the first few hours gives you the best chance of recovery. Also report the fraud to Uniplaces support and to your local police. Save all evidence \u2014 messages, payment receipts, names and email addresses.<\/p>\n Yes \u2014 all live listings on Uniplaces have passed a review process. If you’re unsure about a listing, check whether it appears on the actual Uniplaces website. If someone shares a link that doesn’t lead to uniplaces.com, don’t trust it. You can also contact Uniplaces support to verify a listing reference before proceeding.<\/p>\n This is still a scam signal, even if everything else seems genuine. Legitimate landlords on Uniplaces do not ask for payments outside the platform. Report it to Uniplaces support immediately \u2014 do not make the payment.<\/p>\n If you made a payment through the Uniplaces platform and something went wrong, the UniTrust Guarantee applies and the support team will investigate. Payments made outside the platform are not covered by Uniplaces’ protections \u2014 this is why keeping all activity on the platform is so important.<\/p>\n Still need help?Step 2 \u2014 Do not make any payments outside Uniplaces<\/h2>\n
Step 3 \u2014 Report to Uniplaces immediately<\/h2>\n
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Step 4 \u2014 Report to local authorities if needed<\/h2>\n
How Uniplaces protects you<\/h2>\n
When to contact Uniplaces support<\/h2>\n
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Frequently asked questions<\/h2>\n
What if I’ve already paid outside the platform?<\/h4>\n
Can I verify a listing is real before booking?<\/h4>\n
What if the landlord seems legitimate but asks for a deposit outside Uniplaces?<\/h4>\n
Will Uniplaces refund me if I was scammed on the platform?<\/h4>\n
\nContact our support team \u2192<\/a><\/p>\nRelated articles<\/h2>\n