The 24-hour safety period gives you 24 hours after move-in to report problems. If the place doesn’t match the listing, Uniplaces withholds payment to your landlord until the issue is resolved.<\/p>\n
The 24-hour safety period is a tenant protection built into every Uniplaces booking. It starts the moment you move in and gives you a full day to inspect the property and report any issues before the landlord receives their payment.<\/p>\n
During this window, your first month’s rent is held by Uniplaces<\/strong> \u2014 it hasn’t been transferred to the landlord yet. This gives you real leverage if something isn’t right. If you report a problem within the window, Uniplaces investigates before releasing any funds.<\/p>\n The 24-hour safety period covers significant discrepancies between what was listed and what you actually find at move-in. Examples include:<\/p>\n If you’re moving to Lisbon and your landlord listed the room as having a private bathroom, but you arrive to find it’s shared \u2014 that’s exactly what the 24-hour safety period is for.<\/p>\n If you find a problem at move-in, act immediately. Don’t wait to see if the landlord resolves it on their own.<\/p>\n The 24-hour clock starts from your confirmed move-in date<\/strong> \u2014 not from when you physically arrive. If you arrive late, contact support immediately so the timeline can be adjusted.<\/p>\n Once you report a problem, Uniplaces contacts the landlord and withholds payment while the investigation is underway. The team reviews the evidence from both sides and works to reach a resolution \u2014 which may include a partial or full refund, or an alternative accommodation arrangement.<\/p>\n The landlord does not receive their money until the issue is resolved to your satisfaction or a decision is made.<\/strong> This is what makes the safety period meaningful \u2014 it’s not just a complaint process, it’s backed by financial leverage.<\/p>\n The 24-hour safety period covers factual inaccuracies \u2014 not personal preferences. The following are not covered:<\/p>\n The safety period starts from your confirmed move-in date. If you arrive late or face unexpected delays, contact Uniplaces support as soon as possible so they can note the circumstances and adjust the timeline if needed.<\/p>\n No \u2014 the safety period covers factual inaccuracies between the listing and the actual property. If you simply change your mind or decide the property isn’t for you, the normal cancellation policy applies instead.<\/p>\n Uniplaces reviews the evidence from both sides \u2014 your photos, the landlord’s response and the original listing content. The team makes a decision based on the available evidence. Having clear, timestamped photos from move-in significantly strengthens your case.<\/p>\n Yes \u2014 the same protections apply to all bookings made through Uniplaces, including Uniresidences. If the property doesn’t match the listing at move-in, report it within 24 hours regardless of the property type.<\/p>\n Still need help?What problems are covered?<\/h2>\n
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How to activate it<\/h2>\n
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What happens if you report a problem?<\/h2>\n
What is NOT covered?<\/h2>\n
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Frequently asked questions<\/h2>\n
What if I arrive after midnight \u2014 does the 24 hours still count from my move-in date?<\/h4>\n
Can I use the safety period if I change my mind about the property?<\/h4>\n
What if the landlord disputes my claim?<\/h4>\n
Does the 24-hour safety period apply to Uniresidences?<\/h4>\n
\nContact our support team \u2192<\/a><\/p>\nRelated articles<\/h2>\n