If your payment fails, check your card details and available balance first. You have a short window to retry \u2014 your booking request is not cancelled immediately after a failed payment.<\/p>\n
Payment failures on Uniplaces usually come down to one of a few causes:<\/p>\n
Go back to the payment page and verify that your card number, expiry date and CVV are entered correctly. A single incorrect digit will cause the payment to fail.<\/strong> If you’re copying details from a physical card, double-check each field carefully.<\/p>\n Also confirm that the billing address you’ve entered matches the address registered to your card \u2014 some payment systems use this for verification.<\/p>\n If your card details are correct but the payment is still failing, contact your bank. Ask them specifically to:<\/p>\n Many banks block online payments from new merchants by default<\/strong> \u2014 this is a security measure that your bank can remove quickly, often through their app or a quick phone call.<\/p>\n Once you’ve checked your details and spoken to your bank, return to the Uniplaces checkout and try again. If the same card continues to fail, try a different card or switch to Klarna<\/strong> as your payment method.<\/p>\n See Which Payment Methods Does Uniplaces Accept?<\/a> for the full list of available options.<\/p>\n A failed payment does not immediately cancel your booking request. You have a short window to resolve the issue and retry<\/strong> before the request expires. The exact window depends on the payment failure type \u2014 contact the Uniplaces support team<\/a> if you’re unsure how much time you have.<\/p>\n If the payment cannot be resolved before the window closes, the booking request will expire and you’ll need to send a new one.<\/p>\n Contact support if:<\/p>\n A failed payment on Uniplaces itself does not affect your credit score. However, if your bank declines the transaction, they may record the attempt internally. Contact your bank for more information about how declined transactions appear on their records.<\/p>\n Yes \u2014 if your original card is failing, you can update your payment details and use a different card. Go back to the checkout page and enter the new card details before retrying.<\/p>\n Contact the Uniplaces support team immediately with your booking reference. This can happen due to a technical issue between the payment processor and Uniplaces, and the team will resolve it as quickly as possible.<\/p>\n The window varies depending on the type of payment failure. Contact Uniplaces support as soon as a payment fails \u2014 they can advise on your specific situation and help you avoid losing your booking request.<\/p>\n Still need help?Step 2 \u2014 Contact your bank<\/h2>\n
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Step 3 \u2014 Retry or use a different payment method<\/h2>\n
What happens to my booking request if payment fails?<\/h2>\n
When to contact Uniplaces support<\/h2>\n
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Frequently asked questions<\/h2>\n
Will a failed payment affect my credit score?<\/h4>\n
Can I use a different card than the one I originally entered?<\/h4>\n
What if I was charged but my booking is not confirmed?<\/h4>\n
How long do I have to fix a failed payment before my request expires?<\/h4>\n
\nContact our support team \u2192<\/a><\/p>\nRelated articles<\/h2>\n