{"id":2101,"date":"2026-05-12T16:53:14","date_gmt":"2026-05-12T16:53:14","guid":{"rendered":"https:\/\/www.uniplaces.com\/help\/?p=2101"},"modified":"2026-05-12T16:53:15","modified_gmt":"2026-05-12T16:53:15","slug":"aide-partage-compte-effacer-cache-cookies","status":"publish","type":"post","link":"https:\/\/www.uniplaces.com\/help\/fr\/commun\/aide-partage-compte-effacer-cache-cookies\/","title":{"rendered":"Comment effacer ton cache et tes cookies"},"content":{"rendered":"<p>Effacer le cache et les cookies du navigateur r\u00e9sout la plupart des probl\u00e8mes de connexion et d&#8217;affichage sur Uniplaces. La proc\u00e9dure prend moins d&#8217;une minute sur Chrome, Safari ou Firefox.<\/p>\n<h2>Pourquoi effacer le cache aide<\/h2>\n<p>Ton navigateur stocke des donn\u00e9es temporaires \u2014 appel\u00e9es cache et cookies \u2014 pour charger les sites web plus rapidement. Avec le temps, ces donn\u00e9es stock\u00e9es peuvent devenir obsol\u00e8tes ou corrompues, causant des probl\u00e8mes comme des pages qui ne se chargent pas correctement, l&#8217;impossibilit\u00e9 de se connecter ou l&#8217;affichage d&#8217;anciennes informations qui ne sont plus \u00e0 jour.<\/p>\n<p><strong>Effacer le cache oblige le navigateur \u00e0 r\u00e9cup\u00e9rer des donn\u00e9es fra\u00eeches<\/strong> du site web, ce qui r\u00e9sout la plupart des probl\u00e8mes d&#8217;affichage et de connexion. C&#8217;est la premi\u00e8re chose \u00e0 essayer chaque fois qu&#8217;Uniplaces ne fonctionne pas comme pr\u00e9vu.<\/p>\n<h2>Google Chrome \u2014 \u00e9tape par \u00e9tape<\/h2>\n<ol>\n<li>Clique sur le menu \u00e0 <strong>trois points<\/strong> en haut \u00e0 droite de Chrome<\/li>\n<li>S\u00e9lectionne <strong>Param\u00e8tres<\/strong><\/li>\n<li>Clique sur <strong>Confidentialit\u00e9 et s\u00e9curit\u00e9<\/strong> \u2192 <strong>Effacer les donn\u00e9es de navigation<\/strong><\/li>\n<li>S\u00e9lectionne <strong>Cookies et autres donn\u00e9es de site<\/strong> et <strong>Images et fichiers en cache<\/strong><\/li>\n<li>D\u00e9finis la p\u00e9riode sur <strong>Toutes les p\u00e9riodes<\/strong><\/li>\n<li>Clique sur <strong>Effacer les donn\u00e9es<\/strong><\/li>\n<li>Recharge Uniplaces et r\u00e9essaye<\/li>\n<\/ol>\n<h2>Safari \u2014 \u00e9tape par \u00e9tape<\/h2>\n<ol>\n<li>Clique sur <strong>Safari<\/strong> dans la barre de menus en haut de l&#8217;\u00e9cran<\/li>\n<li>S\u00e9lectionne <strong>R\u00e9glages<\/strong> (ou <strong>Pr\u00e9f\u00e9rences<\/strong> sur les anciennes versions)<\/li>\n<li>Clique sur l&#8217;onglet <strong>Confidentialit\u00e9<\/strong><\/li>\n<li>Clique sur <strong>G\u00e9rer les donn\u00e9es de site web<\/strong><\/li>\n<li>Cherche <strong>uniplaces<\/strong> et clique sur <strong>Supprimer<\/strong>, ou clique sur <strong>Tout supprimer<\/strong> pour tout effacer<\/li>\n<li>Confirme et recharge Uniplaces<\/li>\n<\/ol>\n<h2>Firefox \u2014 \u00e9tape par \u00e9tape<\/h2>\n<ol>\n<li>Clique sur le menu \u00e0 <strong>trois lignes<\/strong> en haut \u00e0 droite de Firefox<\/li>\n<li>S\u00e9lectionne <strong>Param\u00e8tres<\/strong><\/li>\n<li>Clique sur <strong>Vie priv\u00e9e et s\u00e9curit\u00e9<\/strong><\/li>\n<li>Descends jusqu&#8217;\u00e0 <strong>Cookies et donn\u00e9es de site<\/strong> et clique sur <strong>Effacer les donn\u00e9es<\/strong><\/li>\n<li>Coche <strong>Cookies et donn\u00e9es de site<\/strong> et <strong>Contenu web en cache<\/strong><\/li>\n<li>Clique sur <strong>Effacer<\/strong><\/li>\n<li>Recharge Uniplaces et r\u00e9essaye<\/li>\n<\/ol>\n<h2>Mobile \u2014 iOS et Android<\/h2>\n<h3>iOS (Safari)<\/h3>\n<ol>\n<li>Va dans <strong>R\u00e9glages<\/strong> sur ton iPhone ou iPad<\/li>\n<li>Descends et appuie sur <strong>Safari<\/strong><\/li>\n<li>Appuie sur <strong>Effacer historique et donn\u00e9es de site<\/strong><\/li>\n<li>Confirme en appuyant sur <strong>Effacer historique et donn\u00e9es<\/strong><\/li>\n<\/ol>\n<h3>Android (Chrome)<\/h3>\n<ol>\n<li>Appuie sur le menu \u00e0 <strong>trois points<\/strong> dans Chrome<\/li>\n<li>S\u00e9lectionne <strong>Param\u00e8tres<\/strong> \u2192 <strong>Confidentialit\u00e9 et s\u00e9curit\u00e9<\/strong> \u2192 <strong>Effacer les donn\u00e9es de navigation<\/strong><\/li>\n<li>S\u00e9lectionne <strong>Cookies et donn\u00e9es de site<\/strong> et <strong>Images et fichiers en cache<\/strong><\/li>\n<li>Appuie sur <strong>Effacer les donn\u00e9es<\/strong><\/li>\n<\/ol>\n<h2>Toujours pas de solution ?<\/h2>\n<p>Si effacer le cache ne r\u00e9sout pas le probl\u00e8me, essaie ces \u00e9tapes suppl\u00e9mentaires :<\/p>\n<ul>\n<li><strong>Essaye un navigateur diff\u00e9rent<\/strong> \u2014 si le probl\u00e8me est sp\u00e9cifique au navigateur, en changer pour un autre le confirmera<\/li>\n<li><strong>Essaye une fen\u00eatre de navigation priv\u00e9e<\/strong> \u2014 cela contourne les donn\u00e9es en cache et les extensions qui pourraient causer le probl\u00e8me<\/li>\n<li><strong>D\u00e9sactive les extensions du navigateur<\/strong> \u2014 les bloqueurs de publicit\u00e9s ou les extensions de confidentialit\u00e9 interf\u00e8rent parfois avec le fonctionnement de la plateforme<\/li>\n<\/ul>\n<p>Si aucune de ces \u00e9tapes ne r\u00e9sout le probl\u00e8me, contacte l&#8217;<a href=\"\"\/contact\/\"\">\u00e9quipe d&#8217;assistance Uniplaces<\/a> avec une description du probl\u00e8me ainsi que le navigateur et l&#8217;appareil que tu utilises.<\/p>\n<h2>Questions fr\u00e9quentes<\/h2>\n<h4>Effacer le cache va-t-il me d\u00e9connecter d&#8217;autres sites web ?<\/h4>\n<p>Effacer les cookies va te d\u00e9connecter des sites web o\u00f9 tu es actuellement connect\u00e9 \u2014 y compris Uniplaces. Tu devras te reconnecter apr\u00e8s l&#8217;effacement. Les donn\u00e9es de ton compte et tes r\u00e9servations ne sont pas affect\u00e9es.<\/p>\n<h4>\u00c0 quelle fr\u00e9quence dois-je effacer mon cache ?<\/h4>\n<p>Il n&#8217;y a pas de calendrier fixe \u2014 efface ton cache quand tu remarques des probl\u00e8mes pour charger des pages ou te connecter. La plupart des utilisateurs n&#8217;ont besoin de le faire qu&#8217;occasionnellement, lorsque quelque chose ne fonctionne pas correctement.<\/p>\n<h4>Effacer le cache va-t-il supprimer mon compte ou mes r\u00e9servations Uniplaces ?<\/h4>\n<p>Non \u2014 effacer le cache et les cookies supprime uniquement les donn\u00e9es temporaires du navigateur. Ton compte Uniplaces, tes r\u00e9servations, tes messages et tes informations personnelles sont stock\u00e9s sur les serveurs d&#8217;Uniplaces et ne sont pas affect\u00e9s.<\/p>\n<h4>J&#8217;ai effac\u00e9 mon cache mais le probl\u00e8me persiste \u2014 et maintenant ?<\/h4>\n<p>Contacte l&#8217;\u00e9quipe d&#8217;assistance Uniplaces et d\u00e9cris le probl\u00e8me en d\u00e9tail \u2014 ce que tu essayais de faire, ce qui s&#8217;est pass\u00e9 et le navigateur et l&#8217;appareil que tu utilises. L&#8217;\u00e9quipe enqu\u00eatera et aidera \u00e0 le r\u00e9soudre.<\/p>\n<p>Tu as encore besoin d&#8217;aide ?<br \/>\n<a href=\"\"https:\/\/www.uniplaces.com\/city-explorer\/fr\/contacter-assistance\/service-client\/\"\">Contacte notre \u00e9quipe d&#8217;assistance \u2192<\/a><\/p>\n<h2>Articles connexes<\/h2>\n<ul>\n<li><a href=\"\"\/aide\/partage\/compte\/non-reception-emails\/\"\">Je ne re\u00e7ois pas les emails d&#8217;Uniplaces \u2014 que faire ?<\/a><\/li>\n<li><a href=\"\"\/aide\/locataires\/compte\/reinitialiser-mot-de-passe\/\"\">Comment r\u00e9initialiser ou changer ton mot de passe Uniplaces<\/a><\/li>\n<li><a href=\"\"\/aide\/locataires\/compte\/acceder-tableau-bord\/\"\">Comment acc\u00e9der \u00e0 ton tableau de bord Uniplaces<\/a><\/li>\n<\/ul>\n<p><script type=\"\"application\/ld+json\"\"><br \/>\n{<br \/>\n  \"\"@context\"\": \"\"https:\/\/schema.org\"\",<br \/>\n  \"\"@type\"\": \"\"FAQPage\"\",<br \/>\n  \"\"mainEntity\"\": [<br \/>\n    {<br \/>\n      \"\"@type\"\": \"\"Question\"\",<br \/>\n      \"\"name\"\": \"\"Effacer le cache va-t-il me d\u00e9connecter d'autres sites web ?\"\",<br \/>\n      \"\"acceptedAnswer\"\": {<br \/>\n        \"\"@type\"\": \"\"Answer\"\",<br \/>\n        \"\"text\"\": \"\"Effacer les cookies va te d\u00e9connecter des sites web o\u00f9 tu es actuellement connect\u00e9 \u2014 y compris Uniplaces. 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