{"id":1599,"date":"2026-05-05T09:11:38","date_gmt":"2026-05-05T09:11:38","guid":{"rendered":"https:\/\/www.uniplaces.com\/help\/?p=1599"},"modified":"2026-05-05T09:11:40","modified_gmt":"2026-05-05T09:11:40","slug":"ajuda-inquilinos-conta-eliminar-conta","status":"publish","type":"post","link":"https:\/\/www.uniplaces.com\/help\/pt\/inquilinos-pt\/a-tua-conta\/ajuda-inquilinos-conta-eliminar-conta\/","title":{"rendered":"Como Eliminar a Tua Conta Uniplaces"},"content":{"rendered":"<p>Eliminar a conta Uniplaces \u00e9 um processo feito atrav\u00e9s da equipa de apoio, que confirma a tua identidade e trata do pedido em conformidade com as leis de prote\u00e7\u00e3o de dados (RGPD na UE).<\/p>\n<h2>Antes de eliminar \u2014 o que verificar<\/h2>\n<p>Antes de pedires a elimina\u00e7\u00e3o da conta, confirma:<\/p>\n<ul>\n<li><strong>N\u00e3o tens reservas ativas<\/strong> \u2014 reservas confirmadas ou em curso devem ser conclu\u00eddas ou canceladas primeiro<\/li>\n<li><strong>N\u00e3o tens pagamentos pendentes<\/strong> \u2014 valores em processamento ou em disputa devem ser resolvidos<\/li>\n<li><strong>Descarregaste documentos importantes<\/strong> \u2014 comprovativos de alojamento, recibos, hist\u00f3rico de mensagens (se precisares deles no futuro)<\/li>\n<li><strong>Queres mesmo eliminar<\/strong> \u2014 a elimina\u00e7\u00e3o \u00e9 permanente; se s\u00f3 queres pausar, podes simplesmente parar de usar a conta sem eliminar<\/li>\n<\/ul>\n<h2>Como pedir a elimina\u00e7\u00e3o<\/h2>\n<ol>\n<li><strong>Inicia sess\u00e3o na tua conta Uniplaces<\/strong> para confirmares acesso<\/li>\n<li><strong>Contacta a equipa de apoio<\/strong> em <a href=\"\"https:\/\/www.uniplaces.com\/city-explorer\/pt\/contactar-suporte\/atendimento-cliente\/\"\">Atendimento ao Cliente<\/a><\/li>\n<li><strong>Pede a elimina\u00e7\u00e3o da conta<\/strong> \u2014 usa o email registado para a conta<\/li>\n<li><strong>A equipa vai confirmar a tua identidade<\/strong> \u2014 podem pedir informa\u00e7\u00f5es para verificarem que \u00e9s o titular da conta<\/li>\n<li><strong>Confirma o pedido<\/strong> \u2014 a elimina\u00e7\u00e3o \u00e9 permanente e irrevers\u00edvel<\/li>\n<li><strong>Recebes confirma\u00e7\u00e3o por email<\/strong> quando a conta for eliminada<\/li>\n<\/ol>\n<p>O processo demora tipicamente entre 24 e 72 horas \u00fateis ap\u00f3s a confirma\u00e7\u00e3o de identidade.<\/p>\n<h2>O que acontece aos teus dados<\/h2>\n<p>Quando a conta \u00e9 eliminada:<\/p>\n<ul>\n<li><strong>Dados pessoais<\/strong> \u2014 nome, email, foto, biografia s\u00e3o removidos ou anonimizados<\/li>\n<li><strong>Pesquisas e favoritos<\/strong> \u2014 eliminados<\/li>\n<li><strong>Mensagens<\/strong> \u2014 anonimizadas nas conversas com senhorios (o conte\u00fado fica mas o teu nome desaparece)<\/li>\n<li><strong>Hist\u00f3rico de reservas<\/strong> \u2014 por raz\u00f5es legais e contabil\u00edsticas, certos registos de reservas conclu\u00eddas (faturas, comprovativos fiscais) podem ter de ser retidos pelo per\u00edodo exigido por lei, mesmo ap\u00f3s elimina\u00e7\u00e3o da conta<\/li>\n<li><strong>Avalia\u00e7\u00f5es p\u00fablicas<\/strong> \u2014 podem permanecer, anonimizadas<\/li>\n<\/ul>\n<p>Se tens quest\u00f5es espec\u00edficas sobre os teus dados ao abrigo do RGPD (direito ao esquecimento, acesso, corre\u00e7\u00e3o), a equipa de apoio pode orientar-te sobre o processo.<\/p>\n<h2>Posso recuperar uma conta eliminada?<\/h2>\n<p><strong>N\u00e3o \u2014 a elimina\u00e7\u00e3o \u00e9 permanente.<\/strong> Se mais tarde quiseres voltar a usar a Uniplaces, ter\u00e1s de criar uma nova conta do zero. Hist\u00f3rico anterior, reservas e prefer\u00eancias n\u00e3o ser\u00e3o recuper\u00e1veis.<\/p>\n<p>Se s\u00f3 queres fazer uma pausa sem eliminar:<\/p>\n<ul>\n<li>Para de usar a conta temporariamente<\/li>\n<li>Desativa as notifica\u00e7\u00f5es por email nas defini\u00e7\u00f5es<\/li>\n<li>Podes reativar o uso a qualquer momento, iniciando sess\u00e3o<\/li>\n<\/ul>\n<h2>Perguntas frequentes<\/h2>\n<h4>Posso eliminar a conta se tiver uma reserva em curso?<\/h4>\n<p>N\u00e3o \u00e9 recomendado \u2014 reservas ativas precisam de gest\u00e3o cont\u00ednua (mensagens com senhorio, per\u00edodo de seguran\u00e7a, poss\u00edveis disputas). Espera at\u00e9 a reserva estar conclu\u00edda.<\/p>\n<h4>A elimina\u00e7\u00e3o \u00e9 gratuita?<\/h4>\n<p>Sim \u2014 eliminar a conta n\u00e3o tem custo. \u00c9 um direito ao abrigo do RGPD.<\/p>\n<h4>Quanto tempo demora?<\/h4>\n<p>24-72 horas \u00fateis ap\u00f3s a confirma\u00e7\u00e3o de identidade pela equipa de apoio.<\/p>\n<h4>A minha cau\u00e7\u00e3o ser\u00e1 devolvida automaticamente se eliminar a conta?<\/h4>\n<p>N\u00e3o \u2014 a cau\u00e7\u00e3o \u00e9 uma quest\u00e3o entre ti e o senhorio, gerida pelo contrato. Eliminar a conta Uniplaces n\u00e3o afeta a devolu\u00e7\u00e3o da cau\u00e7\u00e3o. Resolve essa quest\u00e3o diretamente com o senhorio.<\/p>\n<h4>Posso exportar os meus dados antes de eliminar?<\/h4>\n<p>Ao abrigo do RGPD, tens direito a pedir uma c\u00f3pia dos teus dados pessoais antes da elimina\u00e7\u00e3o. Inclui este pedido na mesma comunica\u00e7\u00e3o com o apoio.<\/p>\n<p>Precisas de ajuda?<br \/>\n<a href=\"\"https:\/\/www.uniplaces.com\/city-explorer\/pt\/contactar-suporte\/atendimento-cliente\/\"\">Contacta a equipa de apoio \u2192<\/a><\/p>\n<h2>Artigos relacionados<\/h2>\n<ul>\n<li><a href=\"\"\/ajuda\/inquilinos\/conta\/aceder-painel\/\"\">Como Aceder ao Teu Painel Uniplaces<\/a><\/li>\n<li><a href=\"\"\/ajuda\/inquilinos\/conta\/repor-palavra-passe\/\"\">Como Repor ou Alterar a Palavra-passe<\/a><\/li>\n<li><a href=\"\"\/ajuda\/inquilinos\/primeiros-passos\/criar-conta\/\"\">Como Criar uma Conta Uniplaces<\/a><\/li>\n<li><a href=\"\"\/ajuda\/inquilinos\/conta\/termos-inquilinos\/\"\">Termos e Condi\u00e7\u00f5es Uniplaces para Inquilinos<\/a><\/li>\n<\/ul>\n<p><script type=\"\"application\/ld+json\"\">\n{\n  \"\"@context\"\": \"\"https:\/\/schema.org\"\",\n  \"\"@type\"\": \"\"FAQPage\"\",\n  \"\"mainEntity\"\": [\n    {\"\"@type\"\": \"\"Question\"\", \"\"name\"\": \"\"Posso eliminar a conta se tiver uma reserva em curso?\"\", \"\"acceptedAnswer\"\": {\"\"@type\"\": \"\"Answer\"\", \"\"text\"\": \"\"N\u00e3o \u00e9 recomendado \u2014 reservas ativas precisam de gest\u00e3o cont\u00ednua. Espera at\u00e9 a reserva estar conclu\u00edda.\"\"}},\n    {\"\"@type\"\": \"\"Question\"\", \"\"name\"\": \"\"A elimina\u00e7\u00e3o \u00e9 gratuita?\"\", \"\"acceptedAnswer\"\": {\"\"@type\"\": \"\"Answer\"\", \"\"text\"\": \"\"Sim \u2014 eliminar a conta n\u00e3o tem custo. \u00c9 um direito ao abrigo do RGPD.\"\"}},\n    {\"\"@type\"\": \"\"Question\"\", \"\"name\"\": \"\"Quanto tempo demora?\"\", \"\"acceptedAnswer\"\": {\"\"@type\"\": \"\"Answer\"\", \"\"text\"\": \"\"24-72 horas \u00fateis ap\u00f3s a confirma\u00e7\u00e3o de identidade pela equipa de apoio.\"\"}},\n    {\"\"@type\"\": \"\"Question\"\", \"\"name\"\": \"\"A minha cau\u00e7\u00e3o ser\u00e1 devolvida automaticamente?\"\", \"\"acceptedAnswer\"\": {\"\"@type\"\": \"\"Answer\"\", \"\"text\"\": \"\"N\u00e3o \u2014 a cau\u00e7\u00e3o \u00e9 uma quest\u00e3o entre ti e o senhorio, gerida pelo contrato. Resolve essa quest\u00e3o diretamente com o senhorio.\"\"}},\n    {\"\"@type\"\": \"\"Question\"\", \"\"name\"\": \"\"Posso exportar os meus dados antes de eliminar?\"\", \"\"acceptedAnswer\"\": {\"\"@type\"\": \"\"Answer\"\", \"\"text\"\": \"\"Ao abrigo do RGPD, tens direito a pedir uma c\u00f3pia dos teus dados pessoais. Inclui este pedido na mesma comunica\u00e7\u00e3o com o apoio.\"\"}}\n  ]\n}\n<\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Eliminar a conta Uniplaces \u00e9 um processo feito atrav\u00e9s da equipa de apoio, que confirma a tua identidade e trata [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":750,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[833,877],"tags":[1160],"class_list":["post-1599","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-a-tua-conta","category-dados-e-privacidade","tag-conta"],"lang":"pt","translations":{"pt":1599,"de":2180,"en":337,"fr":2023,"it":1880,"es":1744},"spectra_custom_meta":{"site-sidebar-layout":["default"],"site-content-layout":[""],"ast-site-content-layout":["default"],"site-content-style":["default"],"site-sidebar-style":["default"],"ast-global-header-display":[""],"ast-banner-title-visibility":[""],"ast-main-header-display":[""],"ast-hfb-above-header-display":[""],"ast-hfb-below-header-display":[""],"ast-hfb-mobile-header-display":[""],"site-post-title":[""],"ast-breadcrumbs-content":[""],"ast-featured-img":["disabled"],"footer-sml-layout":[""],"ast-disable-related-posts":[""],"theme-transparent-header-meta":[""],"adv-header-id-meta":[""],"stick-header-meta":[""],"header-above-stick-meta":[""],"header-main-stick-meta":[""],"header-below-stick-meta":[""],"astra-migrate-meta-layouts":["default"],"ast-page-background-enabled":["default"],"ast-page-background-meta":["a:3:{s:7:\"desktop\";a:12:{s:16:\"background-color\";s:25:\"var(--ast-global-color-5)\";s:16:\"background-image\";s:0:\"\";s:17:\"background-repeat\";s:6:\"repeat\";s:19:\"background-position\";s:13:\"center center\";s:15:\"background-size\";s:4:\"auto\";s:21:\"background-attachment\";s:6:\"scroll\";s:15:\"background-type\";s:0:\"\";s:16:\"background-media\";s:0:\"\";s:12:\"overlay-type\";s:0:\"\";s:13:\"overlay-color\";s:0:\"\";s:15:\"overlay-opacity\";s:0:\"\";s:16:\"overlay-gradient\";s:0:\"\";}s:6:\"tablet\";a:12:{s:16:\"background-color\";s:0:\"\";s:16:\"background-image\";s:0:\"\";s:17:\"background-repeat\";s:6:\"repeat\";s:19:\"background-position\";s:13:\"center center\";s:15:\"background-size\";s:4:\"auto\";s:21:\"background-attachment\";s:6:\"scroll\";s:15:\"background-type\";s:0:\"\";s:16:\"background-media\";s:0:\"\";s:12:\"overlay-type\";s:0:\"\";s:13:\"overlay-color\";s:0:\"\";s:15:\"overlay-opacity\";s:0:\"\";s:16:\"overlay-gradient\";s:0:\"\";}s:6:\"mobile\";a:12:{s:16:\"background-color\";s:0:\"\";s:16:\"background-image\";s:0:\"\";s:17:\"background-repeat\";s:6:\"repeat\";s:19:\"background-position\";s:13:\"center center\";s:15:\"background-size\";s:4:\"auto\";s:21:\"background-attachment\";s:6:\"scroll\";s:15:\"background-type\";s:0:\"\";s:16:\"background-media\";s:0:\"\";s:12:\"overlay-type\";s:0:\"\";s:13:\"overlay-color\";s:0:\"\";s:15:\"overlay-opacity\";s:0:\"\";s:16:\"overlay-gradient\";s:0:\"\";}}"],"ast-content-background-meta":["a:3:{s:7:\"desktop\";a:12:{s:16:\"background-color\";s:25:\"var(--ast-global-color-4)\";s:16:\"background-image\";s:0:\"\";s:17:\"background-repeat\";s:6:\"repeat\";s:19:\"background-position\";s:13:\"center center\";s:15:\"background-size\";s:4:\"auto\";s:21:\"background-attachment\";s:6:\"scroll\";s:15:\"background-type\";s:0:\"\";s:16:\"background-media\";s:0:\"\";s:12:\"overlay-type\";s:0:\"\";s:13:\"overlay-color\";s:0:\"\";s:15:\"overlay-opacity\";s:0:\"\";s:16:\"overlay-gradient\";s:0:\"\";}s:6:\"tablet\";a:12:{s:16:\"background-color\";s:25:\"var(--ast-global-color-4)\";s:16:\"background-image\";s:0:\"\";s:17:\"background-repeat\";s:6:\"repeat\";s:19:\"background-position\";s:13:\"center center\";s:15:\"background-size\";s:4:\"auto\";s:21:\"background-attachment\";s:6:\"scroll\";s:15:\"background-type\";s:0:\"\";s:16:\"background-media\";s:0:\"\";s:12:\"overlay-type\";s:0:\"\";s:13:\"overlay-color\";s:0:\"\";s:15:\"overlay-opacity\";s:0:\"\";s:16:\"overlay-gradient\";s:0:\"\";}s:6:\"mobile\";a:12:{s:16:\"background-color\";s:25:\"var(--ast-global-color-4)\";s:16:\"background-image\";s:0:\"\";s:17:\"background-repeat\";s:6:\"repeat\";s:19:\"background-position\";s:13:\"center center\";s:15:\"background-size\";s:4:\"auto\";s:21:\"background-attachment\";s:6:\"scroll\";s:15:\"background-type\";s:0:\"\";s:16:\"background-media\";s:0:\"\";s:12:\"overlay-type\";s:0:\"\";s:13:\"overlay-color\";s:0:\"\";s:15:\"overlay-opacity\";s:0:\"\";s:16:\"overlay-gradient\";s:0:\"\";}}"],"footnotes":[""],"_thumbnail_id":["750"],"_yoast_wpseo_title":["Como Eliminar a Tua Conta Uniplaces"],"_yoast_wpseo_metadesc":["Eliminar a conta Uniplaces \u00e9 feito atrav\u00e9s do apoio ao cliente. Antes, confirma que n\u00e3o tens reservas ativas nem pagamentos pendentes."],"_yoast_wpseo_focuskw":["Como Eliminar a Tua Conta Uniplaces"],"_yoast_wpseo_primary_category":["833"],"_edit_lock":["1777972302:2"],"_eb_attr":[""],"_uag_custom_page_level_css":[""],"_edit_last":["2"],"_yoast_indexnow_last_ping":["1777972301"],"_yoast_wpseo_linkdex":["68"],"_yoast_wpseo_content_score":["60"],"_yoast_wpseo_inclusive_language_score":["90"],"_yoast_wpseo_focuskeywords":[""],"_yoast_wpseo_keywordsynonyms":[""],"_yoast_wpseo_estimated-reading-time-minutes":["3"],"_eb_reusable_block_ids":["a:0:{}"],"_uag_css_file_name":["uag-css-1599.css"],"_uag_page_assets":["a:9:{s:3:\"css\";s:260:\".uag-blocks-common-selector{z-index:var(--z-index-desktop) !important}@media(max-width: 976px){.uag-blocks-common-selector{z-index:var(--z-index-tablet) !important}}@media(max-width: 767px){.uag-blocks-common-selector{z-index:var(--z-index-mobile) !important}}\";s:2:\"js\";s:0:\"\";s:18:\"current_block_list\";a:8:{i:0;s:11:\"core\/search\";i:1;s:10:\"core\/group\";i:2;s:12:\"core\/heading\";i:3;s:17:\"core\/latest-posts\";i:4;s:20:\"core\/latest-comments\";i:5;s:13:\"core\/archives\";i:6;s:15:\"core\/categories\";i:7;s:36:\"essential-blocks\/advanced-navigation\";}s:8:\"uag_flag\";b:0;s:11:\"uag_version\";s:10:\"1782690801\";s:6:\"gfonts\";a:0:{}s:10:\"gfonts_url\";s:0:\"\";s:12:\"gfonts_files\";a:0:{}s:14:\"uag_faq_layout\";b:0;}"]},"uagb_featured_image_src":{"full":["https:\/\/www.uniplaces.com\/help\/wp-content\/uploads\/2026\/04\/template-34.png",600,350,false],"thumbnail":["https:\/\/www.uniplaces.com\/help\/wp-content\/uploads\/2026\/04\/template-34-150x150.png",150,150,true],"medium":["https:\/\/www.uniplaces.com\/help\/wp-content\/uploads\/2026\/04\/template-34-300x175.png",300,175,true],"medium_large":["https:\/\/www.uniplaces.com\/help\/wp-content\/uploads\/2026\/04\/template-34.png",600,350,false],"large":["https:\/\/www.uniplaces.com\/help\/wp-content\/uploads\/2026\/04\/template-34.png",600,350,false],"1536x1536":["https:\/\/www.uniplaces.com\/help\/wp-content\/uploads\/2026\/04\/template-34.png",600,350,false],"2048x2048":["https:\/\/www.uniplaces.com\/help\/wp-content\/uploads\/2026\/04\/template-34.png",600,350,false]},"uagb_author_info":{"display_name":"Marketing","author_link":"https:\/\/www.uniplaces.com\/help\/author\/marketing\/"},"uagb_comment_info":0,"uagb_excerpt":"Eliminar a conta Uniplaces \u00e9 um processo feito atrav\u00e9s da equipa de apoio, que confirma a tua identidade e trata [&hellip;]","pll_sync_post":{},"_links":{"self":[{"href":"https:\/\/www.uniplaces.com\/help\/wp-json\/wp\/v2\/posts\/1599","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.uniplaces.com\/help\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.uniplaces.com\/help\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.uniplaces.com\/help\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.uniplaces.com\/help\/wp-json\/wp\/v2\/comments?post=1599"}],"version-history":[{"count":1,"href":"https:\/\/www.uniplaces.com\/help\/wp-json\/wp\/v2\/posts\/1599\/revisions"}],"predecessor-version":[{"id":1602,"href":"https:\/\/www.uniplaces.com\/help\/wp-json\/wp\/v2\/posts\/1599\/revisions\/1602"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.uniplaces.com\/help\/wp-json\/wp\/v2\/media\/750"}],"wp:attachment":[{"href":"https:\/\/www.uniplaces.com\/help\/wp-json\/wp\/v2\/media?parent=1599"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.uniplaces.com\/help\/wp-json\/wp\/v2\/categories?post=1599"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.uniplaces.com\/help\/wp-json\/wp\/v2\/tags?post=1599"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}