{"id":1598,"date":"2026-05-05T09:10:32","date_gmt":"2026-05-05T09:10:32","guid":{"rendered":"https:\/\/www.uniplaces.com\/help\/?p=1598"},"modified":"2026-05-05T09:10:33","modified_gmt":"2026-05-05T09:10:33","slug":"ajuda-inquilinos-conta-repor-palavra-passe","status":"publish","type":"post","link":"https:\/\/www.uniplaces.com\/help\/pt\/inquilinos-pt\/a-tua-conta\/ajuda-inquilinos-conta-repor-palavra-passe\/","title":{"rendered":"Como Repor ou Alterar a Palavra-passe da Uniplaces"},"content":{"rendered":"<p>Para repor a palavra-passe, clica em &#8220;&#8221;Esqueci-me da palavra-passe&#8221;&#8221; na p\u00e1gina de login e segue o link enviado para o teu email. O link de reposi\u00e7\u00e3o \u00e9 v\u00e1lido durante 24 horas.<\/p>\n<h2>Se esqueceste a palavra-passe<\/h2>\n<ol>\n<li><strong>Vai a uniplaces.com<\/strong> e clica em <strong>Login<\/strong>.<\/li>\n<li><strong>Clica em &#8216;Esqueci-me da palavra-passe&#8217;<\/strong> por baixo dos campos de login.<\/li>\n<li><strong>Introduz o email<\/strong> associado \u00e0 tua conta Uniplaces.<\/li>\n<li><strong>Verifica o email<\/strong> \u2014 vais receber um email da Uniplaces com um link de reposi\u00e7\u00e3o. O link expira ap\u00f3s 24 horas.<\/li>\n<li><strong>Clica no link<\/strong> e define uma nova palavra-passe.<\/li>\n<li><strong>Inicia sess\u00e3o com a nova palavra-passe<\/strong>.<\/li>\n<\/ol>\n<h2>Se sabes a palavra-passe atual e queres alter\u00e1-la<\/h2>\n<ol>\n<li><strong>Inicia sess\u00e3o<\/strong> em uniplaces.com.<\/li>\n<li><strong>Vai ao Painel Pessoal<\/strong> clicando no teu nome e depois em &#8216;Dashboard&#8217;.<\/li>\n<li><strong>Acede \u00e0s defini\u00e7\u00f5es da conta<\/strong> \u2014 procura &#8220;&#8221;Configura\u00e7\u00f5es&#8221;&#8221; ou &#8220;&#8221;Seguran\u00e7a&#8221;&#8221;.<\/li>\n<li><strong>Seleciona &#8216;Alterar palavra-passe&#8217;<\/strong>.<\/li>\n<li><strong>Introduz a palavra-passe atual<\/strong> e a nova duas vezes.<\/li>\n<li><strong>Guarda as altera\u00e7\u00f5es<\/strong>.<\/li>\n<\/ol>\n<p>Assim que a nova palavra-passe \u00e9 definida, podes iniciar sess\u00e3o imediatamente. O link de reposi\u00e7\u00e3o \u00e9 v\u00e1lido durante 24 horas \u2014 se expirar, repete o processo para pedir um novo.<\/p>\n<h2>E se o link do email n\u00e3o funcionar?<\/h2>\n<ul>\n<li><strong>Link de reposi\u00e7\u00e3o n\u00e3o chega<\/strong> \u2014 verifica a pasta de spam. Confirma que introduziste o email correto. Se continuar sem chegar ap\u00f3s 10 minutos, volta \u00e0 p\u00e1gina de reposi\u00e7\u00e3o e tenta de novo.<\/li>\n<li><strong>Link expirou<\/strong> \u2014 o link \u00e9 v\u00e1lido por 24 horas. Se expirou, repete o processo para solicitar um novo link.<\/li>\n<li><strong>&#8220;&#8221;Esta palavra-passe \u00e9 demasiado fraca&#8221;&#8221;<\/strong> \u2014 escolhe uma com pelo menos 8 caracteres, combinando letras mai\u00fasculas, min\u00fasculas, n\u00fameros e s\u00edmbolos.<\/li>\n<li><strong>Email n\u00e3o reconhecido<\/strong> \u2014 o email pode n\u00e3o estar associado a uma conta Uniplaces. Verifica se te registaste com outro endere\u00e7o ou via Google.<\/li>\n<li><strong>Registo com Google<\/strong> \u2014 se criaste a conta com Google, n\u00e3o tens palavra-passe Uniplaces. Basta usar o bot\u00e3o &#8220;&#8221;Continuar com Google&#8221;&#8221;.<\/li>\n<\/ul>\n<p>Se nenhuma destas solu\u00e7\u00f5es funcionar, contacta a <a href=\"\"https:\/\/www.uniplaces.com\/city-explorer\/pt\/contactar-suporte\/atendimento-cliente\/\"\">equipa de apoio da Uniplaces<\/a>.<\/p>\n<h2>Dicas de seguran\u00e7a<\/h2>\n<ul>\n<li><strong>Usa uma palavra-passe \u00fanica<\/strong> para a Uniplaces \u2014 n\u00e3o reutilizes palavras-passe de outros servi\u00e7os<\/li>\n<li><strong>Pelo menos 12 caracteres<\/strong> com mistura de letras, n\u00fameros e s\u00edmbolos<\/li>\n<li><strong>Considera um gestor de palavras-passe<\/strong> \u2014 1Password, Bitwarden, LastPass<\/li>\n<li><strong>N\u00e3o partilhes a palavra-passe<\/strong> com ningu\u00e9m \u2014 nem com &#8220;&#8221;suporte&#8221;&#8221; que te contacte (isso \u00e9 fraude)<\/li>\n<li><strong>Se suspeitares de acesso n\u00e3o autorizado<\/strong>, muda a palavra-passe imediatamente e contacta o apoio<\/li>\n<\/ul>\n<h2>Perguntas frequentes<\/h2>\n<h4>Quantas vezes posso tentar repor a palavra-passe?<\/h4>\n<p>N\u00e3o h\u00e1 limite \u2014 podes pedir reposi\u00e7\u00f5es sempre que precisares. Cada link novo invalida o anterior.<\/p>\n<h4>Posso usar a mesma palavra-passe que tinha antes?<\/h4>\n<p>Tecnicamente sim, mas n\u00e3o \u00e9 recomendado \u2014 se algu\u00e9m obteve a palavra-passe antiga, continua a poder aceder. Escolhe uma nova.<\/p>\n<h4>A Uniplaces tem autentica\u00e7\u00e3o de dois fatores?<\/h4>\n<p>Verifica as defini\u00e7\u00f5es do Painel Pessoal para op\u00e7\u00f5es de seguran\u00e7a adicional atualmente dispon\u00edveis.<\/p>\n<h4>Recebi um email &#8220;&#8221;mude a palavra-passe&#8221;&#8221; que n\u00e3o pedi \u2014 o que fazer?<\/h4>\n<p>Ignora-o. Pode ser algu\u00e9m a tentar aceder \u00e0 tua conta ou uma tentativa de phishing. N\u00e3o cliques no link. Se o email parece oficial mas tens d\u00favidas, reporta ao apoio.<\/p>\n<h4>O que acontece se n\u00e3o usar a minha conta por muito tempo?<\/h4>\n<p>A conta fica ativa mas a sess\u00e3o pode expirar. Para reentrar, basta iniciar sess\u00e3o novamente. Se esqueceste a palavra-passe, usa a reposi\u00e7\u00e3o.<\/p>\n<p>Precisas de ajuda?<br \/>\n<a href=\"\"https:\/\/www.uniplaces.com\/city-explorer\/pt\/contactar-suporte\/atendimento-cliente\/\"\">Contacta a equipa de apoio \u2192<\/a><\/p>\n<h2>Artigos relacionados<\/h2>\n<ul>\n<li><a href=\"\"\/ajuda\/inquilinos\/conta\/aceder-painel\/\"\">Como Aceder ao Teu Painel Uniplaces<\/a><\/li>\n<li><a href=\"\"\/ajuda\/inquilinos\/conta\/eliminar-conta\/\"\">Como Eliminar a Tua Conta Uniplaces<\/a><\/li>\n<li><a href=\"\"\/ajuda\/inquilinos\/primeiros-passos\/criar-conta\/\"\">Como Criar uma Conta Uniplaces<\/a><\/li>\n<li><a href=\"\"\/ajuda\/inquilinos\/seguranca\/fraude\/\"\">Acho Que Estou a Ser Enganado \u2014 O Que Devo Fazer?<\/a><\/li>\n<\/ul>\n<p><script type=\"\"application\/ld+json\"\">\n{\n  \"\"@context\"\": \"\"https:\/\/schema.org\"\",\n  \"\"@type\"\": \"\"HowTo\"\",\n  \"\"name\"\": \"\"Como Repor a Palavra-passe da Uniplaces\"\",\n  \"\"totalTime\"\": \"\"PT5M\"\",\n  \"\"step\"\": [\n    {\"\"@type\"\": \"\"HowToStep\"\", \"\"position\"\": 1, \"\"name\"\": \"\"Vai a uniplaces.com\"\", \"\"text\"\": \"\"Vai a uniplaces.com e clica em Login.\"\"},\n    {\"\"@type\"\": \"\"HowToStep\"\", \"\"position\"\": 2, \"\"name\"\": \"\"Clica em Esqueci-me da palavra-passe\"\", \"\"text\"\": \"\"Clica na op\u00e7\u00e3o Esqueci-me da palavra-passe por baixo dos campos de login.\"\"},\n    {\"\"@type\"\": \"\"HowToStep\"\", \"\"position\"\": 3, \"\"name\"\": \"\"Introduz o email\"\", \"\"text\"\": \"\"Introduz o email associado \u00e0 tua conta Uniplaces.\"\"},\n    {\"\"@type\"\": \"\"HowToStep\"\", \"\"position\"\": 4, \"\"name\"\": \"\"Verifica o email\"\", \"\"text\"\": \"\"Vais receber um email com link de reposi\u00e7\u00e3o. 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