{"id":1141,"date":"2026-04-21T14:14:34","date_gmt":"2026-04-21T14:14:34","guid":{"rendered":"https:\/\/www.uniplaces.com\/help\/?p=1141"},"modified":"2026-04-23T09:38:50","modified_gmt":"2026-04-23T09:38:50","slug":"conditions-of-use","status":"publish","type":"post","link":"https:\/\/www.uniplaces.com\/help\/en\/conditions-of-use\/","title":{"rendered":"Uniplaces Terms &#038; Conditions for Tenants"},"content":{"rendered":"<p>Uniplaces Terms &amp; Conditions govern how the platform works for tenants \u2014 covering booking rules, payment protection, cancellation rights, and data privacy.<\/p>\n<h2>What the T&amp;Cs cover<\/h2>\n<p>The Uniplaces Terms &amp; Conditions are the legal agreement between you and Uniplaces when you use the platform as a tenant. They set out the rules for how bookings work, what Uniplaces is responsible for, and what your rights and obligations are.<\/p>\n<p><strong>By creating an account and booking on Uniplaces, you agree to these terms.<\/strong> It&#8217;s worth understanding the key points before you book \u2014 particularly around payments, cancellations, and data privacy.<\/p>\n<p>The full<a href=\"https:\/\/www.uniplaces.com\/terms\/terms-of-service\"> Terms &amp; Conditions<\/a> are available on the Uniplaces website.<\/p>\n<h2>Key tenant rights<\/h2>\n<p>As a tenant on Uniplaces, your key rights include:<\/p>\n<ul>\n<li><strong>Payment protection<\/strong> \u2014 your first month&#8217;s rent is held by Uniplaces and only transferred to the landlord 24 hours after move-in, giving you time to verify the property<\/li>\n<li><strong>UniTrust Guarantee<\/strong> \u2014 Uniplaces mediates disputes and can withhold payment if the property doesn&#8217;t match the listing<\/li>\n<li><strong>Cancellation rights<\/strong> \u2014 refund eligibility based on the cancellation policy applied to your listing<\/li>\n<li><strong>Data privacy<\/strong> \u2014 your personal data is processed in accordance with GDPR, and you have the right to access, correct, and delete your data<\/li>\n<li><strong>Right to dispute<\/strong> \u2014 you can raise a complaint with Uniplaces if you believe a landlord has violated the platform&#8217;s rules<\/li>\n<\/ul>\n<h2>Key tenant obligations<\/h2>\n<p>In return, you are expected to:<\/p>\n<ul>\n<li><strong>Provide accurate information<\/strong> \u2014 your name, contact details, and any information shared with landlords must be truthful<\/li>\n<li><strong>Pay on time<\/strong> \u2014 the first month&#8217;s rent and service fee are due at booking confirmation; subsequent rent is paid as agreed with your landlord<\/li>\n<li><strong>Respect house rules<\/strong> \u2014 you agree to the landlord&#8217;s listed house rules when you confirm a booking<\/li>\n<li><strong>Use the platform in good faith<\/strong> \u2014 not to circumvent the booking process, make fraudulent claims, or misuse the dispute system<\/li>\n<\/ul>\n<h2>What happens if terms are breached?<\/h2>\n<p>If Uniplaces determines that you have violated the Terms &amp; Conditions, your account may be suspended or permanently closed. <strong>Serious breaches \u2014 such as fraud, misrepresentation, or harassment of landlords \u2014 may be reported to relevant authorities.<\/strong><\/p>\n<p>If you believe your account has been suspended incorrectly, contact the <a href=\"https:\/\/find.uniplaces.com\/support\/\">Uniplaces support team<\/a> to request a review.<\/p>\n<h2>Where to find the full T&amp;Cs<\/h2>\n<p>The complete Terms &amp; Conditions are available on the Uniplaces website. You can also find links to them at the bottom of every page on the platform. If anything in the terms is unclear, contact the support team for clarification before booking.<\/p>\n<h2>Frequently asked questions<\/h2>\n<h4>Do the T&amp;Cs apply to Uniresidences bookings?<\/h4>\n<p>Yes \u2014 the Uniplaces Terms &amp; Conditions apply to all bookings made through the platform, including Uniresidences. Individual Uniresidences properties may also have their own house rules and terms, which are displayed on the listing page.<\/p>\n<h4>Can Uniplaces change the T&amp;Cs after I&#8217;ve booked?<\/h4>\n<p>Uniplaces may update its Terms &amp; Conditions from time to time. Material changes are communicated to users in advance. The terms that applied at the time of your booking govern that specific booking \u2014 changes do not apply retroactively to confirmed bookings.<\/p>\n<h4>What if I disagree with a decision made under the T&amp;Cs?<\/h4>\n<p>Contact the Uniplaces support team and explain your situation. If you believe a decision was made incorrectly, you can request a review. For serious disputes, you also have the right to seek resolution through your local consumer protection authority or courts.<\/p>\n<h4>Are the T&amp;Cs available in other languages?<\/h4>\n<p>The Uniplaces Terms &amp; Conditions are available in multiple languages on the platform. Check the language selector on the Uniplaces website to find the version in your preferred language.<\/p>\n<p>Ready to find your accommodation?<br \/>\n<a href=\"https:\/\/www.uniplaces.com\/\">Search rooms and apartments \u2192<\/a><\/p>\n<h2>Related articles<\/h2>\n<ul>\n<li><a>What Is the UniTrust Guarantee?<\/a><\/li>\n<li><a>What Is the Uniplaces Cancellation Policy?<\/a><\/li>\n<li><a>How to Delete Your Uniplaces Account<\/a><\/li>\n<li><a>I Think I&#8217;m Being Scammed \u2014 What Should I Do?<\/a><\/li>\n<\/ul>\n<p><script type=\"\"application\/ld+json\"\"><br \/>\n{<br \/>\n  \"\"@context\"\": \"\"https:\/\/schema.org\"\",<br \/>\n  \"\"@type\"\": \"\"FAQPage\"\",<br \/>\n  \"\"mainEntity\"\": [<br \/>\n    {<br \/>\n      \"\"@type\"\": \"\"Question\"\",<br \/>\n      \"\"name\"\": \"\"Do the T&Cs apply to Uniresidences bookings?\"\",<br \/>\n      \"\"acceptedAnswer\"\": {<br \/>\n        \"\"@type\"\": \"\"Answer\"\",<br \/>\n        \"\"text\"\": \"\"Yes \u2014 the Uniplaces Terms and Conditions apply to all bookings made through the platform, including Uniresidences. 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