Yes. Uniplaces is designed to make booking accommodation online safer for students and young professionals moving to a new city.

Bookings are completed through a secure online process, listings are reviewed before being published, and the platform provides customer support to assist tenants during the reservation process. Listings also include detailed descriptions, photos and rental conditions so tenants can understand what they are booking before confirming their accommodation.

Uniplaces has received more than 10,000 reviews on Trustpilot with an average rating of 4.0 out of 5 stars, with many users highlighting the responsiveness of the support team. Since its launch, the platform has also facilitated more than 10 million nights booked, helping international tenants secure accommodation before arriving in their destination city.

Yes. Uniplaces is a legitimate accommodation platform used by international students and young professionals to book housing before moving to a new city.

The platform connects tenants and landlords for medium-term rentals across major European cities. Users can browse listings, review property details and submit booking requests online before arriving in their destination city.

According to Trustpilot data, Uniplaces has responded to around 96% of negative reviews, typically within 24 hours, demonstrating a commitment to addressing customer concerns.

Uniplaces allows tenants to search for accommodation, submit a booking request and confirm their reservation online before arriving in a new city. For a detailed explanation of the process, see our How it works page.

The typical booking process includes:

1. Browse verified listings in your destination city
2. Review property details, photos and rental conditions
3. Send a booking request for the accommodation
4. Pay the Uniplaces service fee to confirm the reservation
5. Move into the accommodation on the agreed move-in date

This process allows tenants to secure housing before arriving in their destination city.

Yes. Listings on Uniplaces go through a review process before being published on the platform.

Landlords must provide information about the property and the rental conditions, which are reviewed before the listing appears online. Each listing includes photos, property details and clear information about pricing, house rules and rental terms.

This process helps ensure that tenants have transparent information about the accommodation and the landlord before submitting a booking request. Providing clear listing information also helps tenants compare different housing options and understand what they are booking before confirming their reservation.

Yes. Payments related to bookings are processed through a secure payment system on the platform.

During the reservation process, tenants pay a booking fee to confirm the reservation, while the rent and deposit are typically paid directly to the landlord according to the rental agreement.

All applicable costs are displayed during the booking process so tenants can review the price, fees and rental conditions before confirming their reservation.

Uniplaces offers different cancellation policy types depending on the listing. These policies allow tenants to receive a refund of the rent if they cancel their booking within a specified number of days before the contract starting date.

The applicable cancellation policy is always displayed on the listing page before confirming a reservation, allowing tenants to understand the conditions in advance.

To help protect tenants, payments are not released during weekends. This ensures that the safety period associated with the cancellation policy is respected at all times.

If a cancellation request requires additional verification, the accuracy of the documentation provided by the tenant may help facilitate mediation and resolution between the tenant and the landlord.

Yes. Uniplaces allows tenants to book accommodation online before arriving in their destination city.

This remote booking process is protected by a 24-hour safety period, meaning your payment is only released to the landlord after you have moved in and verified the property. This is particularly useful for Erasmus participants and young professionals who need to secure housing before moving abroad.

If you find that the accommodation is significantly different from the listing upon arrival, it is essential to contact the Uniplaces support team during the aforementioned 24-hour safety period.

Because your first month's rent is still held by the platform, the support team can act as an effective mediator to clarify the situation with the landlord. When major issues arise, they work with both parties to identify a fair resolution, which may involve coordinating repairs or assisting with the next steps of your booking.

This structured support ensures that communication remains transparent and that tenants are not left to handle discrepancies alone during their first day in a new city.

While rare, if a landlord cancels a confirmed reservation, Uniplaces provides immediate support to minimize the impact on your travel plans.

In such cases, you are entitled to a full refund of all payments made on the platform, including the service fee. The Uniplaces support team will assist you as a priority, helping you communicate with the landlord and, if necessary, providing alternative accommodation solutions to ensure you have a place to stay upon arrival.

Relocating to a new city makes in-person viewings nearly impossible. Uniplaces bridges this gap by offering a trusted digital alternative to traditional house hunting.

By combining verified listing information with transparent rental conditions, the platform eliminates the guesswork of moving abroad.

This structured process allows thousands of international students and young professionals to secure their new home months in advance, ensuring they arrive in their destination city with a confirmed, safe place to stay.